Beyond Outcome Measures in Child Protection: Using Feedback to Direct and Evaluate Social Work Practice

References

• Ackroyd, S., I. Kirkpatrick, and R. M. Walker. 2007. “Public Management Reform in the UK and Its Consequences for Professional Organization: A Comparative Analysis.” Public Administration 85 (1): 9–26.10.1111/padm.2007.85.issue-1
   Web of Science ®Google Scholar
• Alderson, P. 2008. Young Children’s Rights: Exploring Beliefs, Principles and Practice, Children in Charge Series. 2nd ed., vol. 13. London: Jessica Kingsley.
   Google Scholar
• Alvesson, M., and K. Skèoldberg. 2009. Reflexive Methodology: New Vistas for Qualitative Research. 2nd ed. Los Angeles, CA: Sage.
   Google Scholar
• Baginsky, M., J. Moriarty, J. Manthorpe, M. Stevens, T. MacInnes, and T. Nagendran. 2010. “Social Workers’ Workload Survey: Messages from the Frontline: Findings from the 2009 Survey and Interviews with Senior Managers.” Accessed May 12, 2014. http://dera.ioe.ac.uk/1945/
   Google Scholar
• Berg, Elisabeth E., and J. Barry. 2008. “New Public Management and Social Work in Sweden and England.” International Journal of Sociology and Social Policy 28 (3/4): 114–128.10.1108/01443330810862188
   Google Scholar
• Blyth, E. 2001. “The Impact of the First Term of the New Labour Government on Social Work in Britain: The Interface between Education Policy and Social Work.” British Journal of Social Work 31 (4): 563–577.10.1093/bjsw/31.4.563
   Web of Science ®Google Scholar
• Brod, M., L. Tesler, and T. Christensen. 2009. “Qualitative Research and Content Validity: Developing Best Practices Based on Science and Experience.” Quality of Life Research 18 (9): 1263–1278.10.1007/s11136-009-9540-9
   PubMed Web of Science ®Google Scholar
• Burr, V. 2003. Social Constructionism, 2nd ed. London: Routledge.
   Google Scholar
• Cameron, J. 2005. “Focussing on the Focus Group”. In Qualitative Research Methods in Human Geography, edited by I. Hay, 2nd ed., 83–102. Melbourne: Oxford University Press.
   Google Scholar
• Coffey, M., L. Dugdill, and A. Tattersall. 2009. “Working in the Public Sector: A Case Study of Social Services.” Journal of Social Work 9 (4): 420–442.10.1177/1468017309342177
   Web of Science ®Google Scholar
• Crotty, M. 2004. The Foundations of Social Research: Meaning and Perspective in the Research Process. 3rd ed. London: Sage.
   Google Scholar
• Darlington, Y., K. Healy, and J. Feeney. 2010. “Challenges in Implementing Participatory Practice in Child Protection: A Contingency Approach.” Children and Youth Services Review 32 (7): 1020–1027.10.1016/j.childyouth.2010.03.030
   Web of Science ®Google Scholar
• DfE (Department for Education). 2013. Working Together to Safeguard Children: A Guide to Inter-agency Working to Safeguard and Promote the Welfare of Children. Norwich: TSO.
   Google Scholar
• Dickens, J. 2008. “Welfare, Law and Managerialism: Inter-discursivity and Inter-professional Practice in Child Care Social Work.” Journal of Social Work 8 (1): 45–64.10.1177/1468017307084735
   Web of Science ®Google Scholar
• Diefenbach, T. 2009. “New Public Management in Public Sector Organizations: The Dark Sides of Managerialistic Enlightenment?” Public Administration 87 (4): 892–909.10.1111/padm.2009.87.issue-4
   Web of Science ®Google Scholar
• Duncan, B., S. Miller, and J. Sparks. 2003. “The Child Outcome and Session Rating Scale.” Accessed May 12, 2014. www.heartandsoulofchange.com
   Google Scholar
• Dustin, D. 2006. “Skills and Knowledge Needed to Practise as a Care Manager: Continuity and Change.” Journal of Social Work 6 (3): 293–313.10.1177/1468017306071177
   Google Scholar
• Evans, T. 2011. “Professionals, Managers and Discretion: Critiquing Street-level Bureaucracy.” British Journal of Social Work 41 (2): 368–386.10.1093/bjsw/bcq074
   Web of Science ®Google Scholar
• Felton, K. 2005. “Meaning-based Quality-of-life measurement: A Way Forward in Conceptualizing and Measuring Client Outcomes?” British Journal of Social Work 35 (2): 221–236.10.1093/bjsw/bch180
   Web of Science ®Google Scholar
• Ferguson, I. 2008. Reclaiming Social Work: Challenging Neo-liberalism and Promoting Social Justice. London: Sage.
   Google Scholar
• Ferguson, H. 2010. “Walks, Home Visits and Atmospheres: Risk and the Everyday Practices and Mobilities of Social Work and Child Protection.” British Journal of Social Work 40 (4): 1100–1117.10.1093/bjsw/bcq015
   Web of Science ®Google Scholar
• Ferguson, H. 2011. Child Protection Practice. Basingstoke: Palgrave Macmillan.
   Google Scholar
• Ferguson I., and R. Woodward. 2009. Radical Social Work in Practice. Making a Difference Social Work in Pratice Series. Bristol: Policy.
   Google Scholar
• Frost, N., and N. Parton. 2009. Understanding Children’s Social Care: Politics, Policy and Practice. London: Sage.10.4135/9781446279489
   Google Scholar
• Garrett, P. M. 2003. Remaking Social Work with Children and Families: A Critical Discussion on the ‘Modernisation’ of Social Care. London: Routledge.
   Google Scholar
• Gupta, A., and J. Blewett. 2007. “Change for Children? The Challenges and Opportunities for the Children’s Social Work Workforce.” Child & Family Social Work 12 (2): 172–181.
   Web of Science ®Google Scholar
• Hall, S. 2011. “The Neo-liberal Revolution.” Cultural Studies 25 (6): 705–728.10.1080/09502386.2011.619886
   Web of Science ®Google Scholar
• Hayes, D., and T. Spratt. 2009. “Child Welfare Interventions: Patterns of Social Work Practice.” British Journal of Social Work 39 (8): 1575–1597.10.1093/bjsw/bcn098
   Web of Science ®Google Scholar
• Heffernan, K. 2006. “Social Work, New Public Management and the Language of ‘Service User’.” British Journal of Social Work 36 (1): 139–147.
   Web of Science ®Google Scholar
• Hood, C. 1991. “A Public Management for All Seasons?” Public Administration 69 (1): 3–19.10.1111/padm.1991.69.issue-1
   Web of Science ®Google Scholar
• Jones, C. 2001. “Voices from the Front Line: State Social Workers and New Labour.” British Journal of Social Work 31 (4): 547–562.10.1093/bjsw/31.4.547
   Web of Science ®Google Scholar
• Jordan, B. 2007. Social Work and Well-being. Lyme Regis: Russell House.
   Google Scholar
• Kamberelis, G., and G. Dimitriadis. 2011. “Focus Groups: Contingent Articulations of Pedagogy, Politics, and Inquiry.” In The Sage Handbook of Qualitative Research, edited by N. K. Denzin and Y. S. Lincoln. 4th ed., 887–908. London: Sage.
   Google Scholar
• Khoo, E., U. Hyvonen, and L. Nygren. 2002. “Child Welfare or Child Protection: Uncovering Swedish and Canadian Orientations to Social Intervention in Child Maltreatment.” Qualitative Social Work 1 (4): 451–471.10.1177/14733250260620865
   Google Scholar
• Kleiber, P. 2008. “Focus Groups: More than a Method of Qualitative Inquiry.” In Foundations for Research: Methods of Inquiry in Education and the Social Sciences, edited by K. DeMarrais and S. Lapan. 2nd ed., 87–102. Mahwah, NJ: Lawrence Erlbaum Associates.
   Google Scholar
• Križ, R., and M. Skivenes. 2014. “Street-level Policy Aims of Child Welfare Workers in England, Norway and the United States: An Exploratory Study.” Children and Youth Services Review 40: 71–78.
   Web of Science ®Google Scholar
• Krueger, R., and M. Casey. 2000. Focus Groups: A Practical Guide for Applied Research. 3rd ed. Thousand Oaks: Sage.
   Google Scholar
• Lees, A., E. Meyer, and J. Rafferty. 2013. “From Menzies Lyth to Munro: The Problem of Managerialism.” British Journal of Social Work 43: 542–558.10.1093/bjsw/bcr183
   Web of Science ®Google Scholar
• Lietz, C., C. Langer, and R. Furman. 2006. “Establishing Trustworthiness in Qualitative Research in Social Work: Implications from a Study Regarding Spirituality.” Qualitative Social Work 5 (4): 441–458.10.1177/1473325006070288
   Google Scholar
• Liljegren, A. 2012. “Pragmatic Professionalism: Micro-level Discourse in Social Work.” European Journal of Social Work 15 (3): 295–312.10.1080/13691457.2010.543888
   Web of Science ®Google Scholar
• Lonne, Bob. 2009. Reforming Child Protection. London: Routledge.
   Google Scholar
• Mauthner, N. S., and A. Doucet. 2003. “Reflexive Accounts and Accounts of Reflexivity in Qualitative Data Analysis.” Sociology 37 (3): 413–431.10.1177/00380385030373002
   Google Scholar
• Messiou, K. 2009. “Listen to Me, Please …” In Effective Communication and Engagement with Children and Young People, Their Families and Carers, edited by A. Dunhill, B. Elliott, and A. Shaw, 31–42. Exeter: Learning Matters.
   Google Scholar
• Morazes, J., A. Benton, S. Clark, and S. Jacquet. 2010. “Views of Specially-trained Child Welfare Social Workers: A Qualitative Study of Their Motivations, Perceptions, and Retention.” Qualitative Social Work 9 (2): 227–247.10.1177/1473325009350671
   Google Scholar
• Munro, E. 2004. “The Impact of Audit on Social Work Practice.” British Journal of Social Work 34 (8): 1075–1095.10.1093/bjsw/bch130
   Web of Science ®Google Scholar
• Munro, E. 2010. Munro Review of Child Protection: Part 1 — A Systems Analysis. Norwich: TSO.
   Google Scholar
• Munro, E. 2011a. Munro Review of Child Protection: Final Report — A Child-centred System. Norwich: TSO.
   Google Scholar
• Munro, E. 2011b. Munro Review of Child Protection: Interim Report — The Child’s Journey. Norwich: TSO.
   Google Scholar
• Noordegraaf, M., and M. Van Der Meulen. 2008. “Professional Power Play: Organizing Management in Health Care.” Public Administration 86 (4): 1055–1069.10.1111/j.1467-9299.2008.00746.x
   Web of Science ®Google Scholar
• Parton, N. 2006. Safeguarding Childhood: Early Intervention and Surveillance in a Late Modern Society. Basingstoke: Palgrave Macmillan.
   Google Scholar
• Peled, E., and R. Leichtentritt. 2002. “The Ethics of Qualitative Social Work Research.” Qualitative Social Work 1 (2): 145–169.10.1177/147332500200100203
   Google Scholar
• Ritchie, J., L. Spencer, and W. O’Connor. 2003. “Carrying out Qualitative Analysis.” In Qualitative Research Practice: A Guide for Social Science Students and Researchers, edited by J. Ritchie and J. Lewis, 219–262. London: Sage.
   Google Scholar
• Rogowski, S. 2008. “Social Work with Children and Families: Towards a Radical/critical Practice.” Practice 20 (1): 17–28.10.1080/09503150701872257
   Google Scholar
• Rogowski, S. 2009. “Towards a Hundred Issues of Critical Social Policy.” Critical Social Policy 29 (3): 322–329.10.1177/0261018309105173
   Web of Science ®Google Scholar
• Rogowski, S. 2011. “Managers, Managerialism and Social Work with Children and Families: The Deformation of a Profession?” Practice 23 (3): 157–167.10.1080/09503153.2011.569970
   Google Scholar
• Rogowski, S. 2012. “Social Work with Children and Families: Challenges and Possibilities in the Neo-liberal World.” British Journal of Social Work 42 (5): 921–940.
   Web of Science ®Google Scholar
• Ryan, G., and H. R. Bernard. 2003. “Techniques to Identify Themes.” Field Methods 15 (1): 85–109.10.1177/1525822X02239569
   Google Scholar
• Sagoe, D. 2012. “Precincts and Prospects in the Use of Focus Groups in Social and Behavioral Science Research.” The Qualitative Report 17 (29): 1–16.
   Google Scholar
• Sen, R. 2010. “Managing Contact in Scotland for Children in Non-permanent out-of-home Placement.” Child Abuse Review 19 (6): 423–437.10.1002/car.v19:6
   Web of Science ®Google Scholar
• Smith, M., M. Gallagher, H. Wosu, J. Stewart, V. Cree, S. Hunter, S. Evans, C. Montgomery, S. Holiday, and H. Wilkinson. 2012. “Engaging with Involuntary Service Users in Social Work: Findings from a Knowledge Exchange Project.” British Journal of Social Work 42: 1460–1477.10.1093/bjsw/bcr162
   Web of Science ®Google Scholar
• SRA (Social Research Association). 2003. “Ethical Guidelines.” Accessed September 15, 2011. www.the-sra.org.uk/documents/pdfs/ethics03.pdf
   Google Scholar
• Tilbury, C. 2004. “The Influence of Performance Measurement on Child Welfare Policy and Practice.” British Journal of Social Work 34 (2): 225–241.10.1093/bjsw/bch023
   Web of Science ®Google Scholar
• Tsui, M., and F. C. H. Cheung. 2004. “Gone with the Wind: The Impacts of Managerialism on Human Services.” British Journal of Social Work 34 (3): 437–442.10.1093/bjsw/bch046
   Web of Science ®Google Scholar
• Tummers, L. 2011. “Explaining the Willingness of Public Professionals to Implement New Policies: A Policy Alienation Framework.” International Review of Administrative Sciences 77 (3): 555–581.10.1177/0020852311407364
   Web of Science ®Google Scholar
• Tummers, L., V. Bekkers, and B. Steijn. 2009. “Policy Alienation of Public Professionals.” Public Management Review 11 (5): 685–706.10.1080/14719030902798230
   Web of Science ®Google Scholar
• Wagner, R. P. Van Reyk, and N. Spence. 2001. “Improving the Working Environment for Workers in Children’s Welfare Agencies.” Child & Family Social Work 6 (2): 161–178.
   Google Scholar
• Welbourne, P. 2011. “Twenty-first Century Social Work: The Influence of Political Context on Public Service Provision in Social Work Education and Service Delivery.” European Journal of Social Work 14 (3): 403–420.10.1080/13691451003706670
   Web of Science ®Google Scholar
• Wilson, S. 2009. “Leading Practice Improvement in Front Line Child Protection.” British Journal of Social Work 39 (1): 64–80.10.1093/bjsw/bcm093
   Web of Science ®Google Scholar