References
- Aamodt , A. and Plaza , E. 1994 . Case-based reasoning: foundational issues. Methodological variations, and system approaches . AI Communications , 7 ( 1 ) : 39 – 59 .
- Box , E. P. and Jenkins , M. 1976 . “ Time Series Analysis: Forecasting and Control ” . Holden-Day Inc .
- Buzzell , R. D. and Ortmeyer , G. 1995 . Channel partnerships streamline distribution . Sloan Manage. Rev , 36 ( 3 ) : 85
- Cheung , C. F. , Lee , W. B. , Wang , W. M. , Chu , K. F. and To , S. 2003 . A Multi-perspective Knowledge-based System for Customer Service Management . Expert Syst. Appl , 24 ( 4 ) : 455 – 468 .
- Cheung , C. F. , Lee , W. B. , Lo , Victor and Wang , W. M. 11–13 October 2002 . “ Dynamic forecasting using a modified least mean square algorithm ” . In Proceedings of the 10th International Manufacturing Conference (IMCC2002) 11–13 October , Xiamen, , China CD-version
- Davenport , T. H. and Prusak , L. 1998 . “ Working Knowledge: how organizations manage what they know ” . MA, USA : Harvard Business School Press .
- Gunasekaran , A. , Patel , C. and McGaughey , E. Ronald . 2004 . A framework for supply chain performance measurement . Int. J. Prod. Econ , 87 ( 3 ) : 333 – 347 .
- Kolodner , J. 1992 . An introduction to case-based reasoning . Artificial Intelligence Review , 6 ( 1 ) : 3 – 34 .
- Lee , W. B. , Cheung , C. F. , Chiu , W. M. and Chan , L. K. 1997 . Automatic Supervision of Blanking Tool Wear Using Pattern Recognition Analysis . Int. J. Mach. Tool. Manu , 37 ( 8 ) : 1079 – 1095 .
- Preece , A. , Flett , A. , Sleeman , D. , Curry , D. , Meany , N. and Perry , P. 2001 . Better knowledge management through knowledge engineering . IEEE Intelligent Systems , 16 ( 1 ) : 36 – 43 .
- Simchi-Levi , D. , Kaminsky , P. and Simchi-Levi , E. 2003 . Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies, , 2nd Edition , Boston : McGraw-Hill .
- Sinoudis , E. 1992 . Using case-based reasoning for customer technical support . IEEE Expert , 7 ( 5 ) : 7 – 13 .
- Rahman , Z. 2003 . Internet-based supply chain management: using the internet to revolutionize your business . Int. J. Inform. Manage , 23 ( 6 ) : 493 – 505 .