Studying communication between community pharmacists and their customers

References

• Argyle , M. 1967 . The psychology of interpersonal behaviour , Harmondsworth : Penguin .
   Google Scholar
• Barber , N. D. 1989 . Understanding medicine labels: the effect of plain English . Pharmaceutical Journal , 18 February
   Google Scholar
• Claus , L. M. and Peters , R. 1982 . Sociology of pharmacy in pharmaceutical education: an evaluation of curriculum development attempts . Farmaceutisch Tijdschrift Voor Belgie , 59 : 417 – 429 .
   Google Scholar
• College of Health . 1988 . Pharmaceutical Journal , March 26th cited in Consumer Survey
   Google Scholar
• Di Matteo , M. R. and Di Nicola , D. D. 1982 . Achieving Patient Compliance , New York : Pergamon .
   Google Scholar
• Dunnell , K. and Cartwright , A. 1972 . Medicine Takers, Prescribers and Hoarders , London : Routledge & Regan Paul .
   Google Scholar
• Evison , R. and Veitch , G. B.A. 1985 . Towards effective communication . Pharmaceutical Journal , 234 : 833 – 836 .
   Google Scholar
• Fisher , D. J. and Morris , V. C. 1983 . The gap between basic sciences and clinical pharmacy practice: is it epistemological? . Drug Intelligence and Clinical Pharmacy , 17 : 210 – 215 .
   PubMedGoogle Scholar
• George , C. F. , Waters , W. E. and Nicholas , J. A. 1983 . Prescription information leaflets: a pilot study in general practice . British Medical Journal , 287 : 1193 – 6 .
   PubMedGoogle Scholar
• Hargie , O. W.D. and Morrow , N. C. 1987 . An investigation of critical incidents in interpersonal care in pharmacy practice . Journal of Social and Administrative Pharmacy , 4 : 112 – 118 .
   Google Scholar
• Hermann , F. , Herxheimer , S. and Lionel , N. D.W. 1978 . Package inserts for prescribed medicines: What minimum information do patients need? . British Medical Journal , 2 : 1132 – 1135 .
   PubMedGoogle Scholar
• Jones , I. F. 1984 . The teaching of communication skills: a personal view . Pharmaceutical Journal , 233 : 640 – 641 .
   Google Scholar
• Kanouse , D. E. , Berry , S. H. , Hayes-Roth , B. , Rogers , V. H. and Winkler , J. D. 1981 . Informing patients about drugs: Summary Report , Santa Monica , CA : Rand Corporation .
   Google Scholar
• Ley , P. 1983 . “ Patients' understanding and recall in clinical communication ” . In Doctor-Patient Communication , Edited by: Pendleton , D. and Hasler , J. London : Academic Press .
   Google Scholar
• Ley , P. 1988 . Communicating with Patients: improving communication, satisfaction and compliance , London : Croom Helm .
   Google Scholar
• Ley , P. and Spelman , M. S. 1965 . Communications in an outpatient setting . British Journal of Social and Clinical Psychology , 4 : 114 – 116 .
   PubMedGoogle Scholar
• Lezburg , A. and Fedo , D. 1980 . Communication skills and pharmacy education: a case study . American Journal of Pharmaceutical Education , 44 : 257 – 259 .
   Web of Science ®Google Scholar
• Morris , L. A. and Groft , S. 1982 . “ Patient package inserts: a research perspective ” . In Drug Therapeutic Concepts for Clinicians , Edited by: Melmon , K. New York : Elsevier .
   Google Scholar
• Morrow , N. C. 1986 . Communication as a focus in pharmacy education and practice , Ph.D. Thesis N. Ireland : The Queen's University of Belfast .
   Google Scholar
• Nuffield Report . 1986 . A Report to the Nuffield Foundation , London : The Nuffield Foundation .
   Google Scholar
• Robinson , E. J. 1989 . “ Patients' contributions to the consultation ” . In Health Psychology , Edited by: Broome , A. London : Chapman & Hall .
   Google Scholar
• Robinson , E. J. and Whitfield , M. J. 1985 . Improving the efficiency of patients' comprehension monitoring . Social Science and Medicine , 21 : 915 – 919 .
   PubMed Web of Science ®Google Scholar
• Robinson , E. J. and Whitfield , M. J. 1987 . Participation of patients during general practice consultations . Psychology and Health , 1 : 123 – 132 .
   Google Scholar
• Robinson , E. J. and Whitfield , M. J. 1988 . Contributions of patients to GP consultations in relation to their understanding of doctors' instructions and advice . Social Science and Medicine , 72 : 895 – 900 .
   Google Scholar
• Royal Pharmaceutical Society Presidential Address . 1988 . Pharmaceutical Journal , 17 September : 353 – 355 .
   Web of Science ®Google Scholar
• Smith , D. L. 1988 . Cited in First workshop on health education about drugs . Pharmaceutical Journal , 10th September : 320
   Google Scholar
• Solomon , D. L. 1988 . Pharmaceutical Journal , 10th September : 320 cited in First workshop on health education about drugs
   Google Scholar
• Tuckett , D. , Boulton , M. , Olson , C. and Williams , A. 1985 . Meetings Between Experts , London : Tavistock .
   Google Scholar
• Tuckett , D. , Boulton , M. and Olson , C. 1985 . A new approach to the measurement of patients' understanding of what they are told in medical consultations . Journal of Health and Social behaviour , 26 : 27 – 38 .
   PubMed Web of Science ®Google Scholar
• Wadsworth , M. E.J. , Butterfield , W. J.H. and Blaney . 1971 . Health and Sickness: the choice of treatment. Perceptions of Illness and Use of Services in an Urban Community , London : Tavistock .
   Google Scholar