Publication Cover
Production Planning & Control
The Management of Operations
Volume 16, 2005 - Issue 2
969
Views
20
CrossRef citations to date
0
Altmetric
Original Articles

Designing effective team-based performance measurement systems: an integrated approach

Pages 208-225 | Published online: 21 Feb 2007

References

References

  • Baker DP Salas E Principles for measuring teamwork: a summary and look toward the future Team Performance Assessment and Measurement: Theory, Methods and Applications edited by M.T. Brannick, E. Salas and C. Prince pp. 331–355 1997 Lawrence Erlbaum Associates New Jersey
  • Bititci US Carrie AS Integrated performance measurement systems: structures and relationships EPSCR Research Grant Final Report 1998 EPSRC Swindon
  • Bourne , M , Neely , A , Platts , K and Mills , J . 2002 . The success and failure of performance measurement initiatives: perceptions of participating managers . International Journal of Operations and Production Management , 22 ( 11 ) : 1288 – 1310 .
  • Brannick MT Salas E Prince C Team Performance Assessment and Measurement: Theory, Methods and Applications 1997 Lawrence Elbaum Associates New Jersey
  • Dixon JR Nanni AJ Vollmann TE The New Performance Challenge – Measuring Operations for World-class Competition 1990 Dow Jones-Irwin Homewood IL
  • Fitzgerald L Johnson R Brignall S Silvestro R Voss C Performance Measurement in Service Businesses 1991 CIMA London
  • Fleishman EA Foreword Team Performance Assessment and Measurement: Theory, Methods and Applications edited by M.T. Brannick, E. Salas and C. Prince pp. ix–x 1997 Lawrence Erlbaum Associates New Jersey
  • Franco , M and Bourne , M . 2003 . Factors that play a role in managing through measures . Management Decision , 41 ( 8 ) : 698 – 710 .
  • Ghalayini , AM , Noble , JS and Crowe , TJ . 1997 . An integrated dynamic performance measurement system for improving manufacturing competitiveness . International Journal of Production Economics , 48 : 207 – 225 .
  • Globerson , S . 1985 . Issues in developing a performance criteria system for an organization . International Journal of Production Research , 23 ( 4 ) : 639 – 646 .
  • Hacker , ME and Lang , JD . 2000 . Designing a performance measurement system for a high technology virtual engineering team — a case study . International Journal of Agile Management Systems , 2 ( 3 ) : 225 – 232 .
  • Hudson , M , Smart , A and Bourne , M . 2001 . Theory and practice in SME performance measurement system . International Journal of Operations and Production Management , 21 ( 8 ) : 1096 – 1115 .
  • Jones SD Schilling DJ Measuring Team Performance 2000 Jossey-Bass Inc. San Francisco
  • Kaplan , RS . 1998 . Innovative action research: creating new management theory and practice . Journal of Management Accounting Research , 10 : 89 – 118 .
  • Kaplan RS Norton DP Putting the balanced scorecard to work Harvard Business Review 1993 September–October 134 147
  • Kaplan RS Norton DP Translating Strategy into Action: The Balanced Scorecard 1996 Harvard Business School Press Boston MA
  • Kaplan RS Norton DP The Strategy Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, – Measures that Drive Performance 2001 Harvard Business School Press Boston MA
  • Kasanen , E , Lukka , K and Siitonen , A . 1993 . The constructive approach in management accounting research . Journal of Management Accounting Research , 5 : 243 – 264 .
  • Katzenbach JR Smith DK The Wisdom of Teams: Creating the High-performance Organization 1993 Harvard Business School Press Boston MA
  • Kekale , T . 2001 . Construction and triangulation: weaponry for attempts to create and test theory . Management Decision , 79 ( 7 ) : 556 – 563 .
  • Lanning H Planning and implementing change in organisations – a construct for managing change projects PhD thesis Helsinki University of Technology 2001
  • MacBryde , JC and Mendibil , K . 2003 . Designing performance measurement systems for teams: theory and practice . Management Decision , 41 ( 8 ) : 722 – 733 .
  • Martinez V Understanding value creation: the value matrix and the value cube PhD thesis University of Strathclyde Glasgow 2003
  • Maskell B Performance measures for world class manufacturing Management Accounting 1989 May 32 33
  • Mendibil K Designing effective team-based performance measurement systems: an integrated approach PhD thesis University of Strathclyde Glasgow 2003
  • Meredith , J . 1993 . Theory building through conceptual methods . International Journal of Operations and Production Management , 13 ( 5 ) : 3 – 11 .
  • Meyer C How the right measures help teams excel Harvard Business Review 1994 May–June 95 103
  • Mohrman AM Mohrman SA Lawler EE The performance management of teams Performance Measurement, Evaluation and Incentives edited by W.J. Bruns pp. 217–241 1992 Harvard Business School Press Boston MA
  • Neely A Mills J Gregory M Richards H Platts K Bourne M Getting the Measure of Your Business 1996 Works Management Cambridge
  • Neely , A , Mills , J , Platts , K , Richards , H , Gregory , M , Bourne , M and Kennerley , M . 2000 . Performance measurement system design: developing and testing a process-based approach . International Journal of Operations and Production Management , 20 ( 10 ) : 1119 – 1145 .
  • Neely , AD and Adams , C . 2001 . The performance prism perspective . Journal of Cost Management , 15 ( 1 ) : 7 – 15 .
  • Neely AD Adams C Kennerley M The Performance Prism: The Scorecard for Measuring and Managing Business Success 2002 FT Prentice-Hall London
  • Nudurupati SS Bititci US Impact of IT enabled performance measurement on business and management. Proceedings of EurOMA and POMS Joint International Conference Como Lake Italy 16 18 June 2003
  • Shaw , DG and Schneier , CE . 1995 . Team measurements and rewards: how some companies are getting it right . Human Resource Planning , 18 ( 3 ) : 34 – 49 .
  • Stake RE The Art of Case Study Research 1995 Sage Thousand Oaks CA
  • Tarkenton Productivity Group Total measurement development method Measuring Team Performance edited by S.D. Jones and D.J. Schilling pp. 65–75 2000 Jossey-Bass San Francisco CA
  • Wisner , JD and Fawcett , SE . 1991 . Link firm strategy to operating decisions through performance measurement . Production and Inventory Management Journal , Third Quarter : 5 – 11 .
  • Yin RK Case Study Research 2nd edition 1994 Sage Thousand Oaks CA
  • Zigon , J . 1997 . Team performance measurement: a process for creating team performance standards . Compensation and Benefits Review , 29 ( 1 ) : 38 – 47 .
  • Zigon J How to Measure Team Performance (Version 2.2.) 1999 Zigon Performance Group Media PA
  • Zigon Performance Group QuickMeasures 2002 Zigon Performance Group Media PA

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.