Does TQM improve employees’ quality of work life? Empirical evidence from Malaysia's manufacturing firms

References

• Acton , T and Golden , W . 2002 . An investigation into the use of a transparent user interface for 3rd generation mobile phones . In: P. Swatman, ed. Proceedings of Collaborative Electronic Commerce Technology and Research (CollECTeR) conference (Europe) . April 2002 , Toulouse . France, 107–122
   Google Scholar
• Adebanjo , D and Kehoe , D . 2001 . An evaluation of factors influencing teamwork and customer focus . Managing Service Quality , 11 : 49 – 56 .
   Google Scholar
• Anderson , JC and Gerbing , DW . 1988 . Structural equation modeling in practice: a review and recommended two-step approach . Psychological Bulletin , 103 ( 3 ) : 411 – 423 .
   Web of Science ®Google Scholar
• Anderson , JC , Rungtusanatham , M and Schroeder , RG . 1994 . A theory of quality management underlying the Deming management method . Academy of Management Review , 19 : 472 – 509 .
   Web of Science ®Google Scholar
• Bagozzi , RP and Yi , Y . 1988 . On the evaluation of structural equation model . Journal of Academy of Marketing Science , 16 ( 1 ) : 74 – 94 .
   Google Scholar
• Bell , SJ and Menguc , B . 2002 . The employee-organization relationship, organizational citizenship behaviors, and superior service quality . Journal of Retailing , 78 ( 2 ) : 131 – 146 .
   Web of Science ®Google Scholar
• Bemowski , K and Stratton , B . 1995 . How do people use the Baldrige award criteria? . Quality Progress , 28 ( 5 ) : 43 – 47 .
   Google Scholar
• Blau , GJ . 1985a . The measurement and prediction of career commitment . Journal of Occupational Psychology , 58 ( 4 ) : 277 – 288 .
   Web of Science ®Google Scholar
• Blau , GJ . 1985b . A multiple study investigation of the dimensionality of job involvement . Journal of Vocational Behavior , 27 ( 1 ) : 19 – 36 .
   Web of Science ®Google Scholar
• Blau , GJ . 1987 . Using a person environment fit model to predict job involvement and organizational commitment . Journal of Vocational Behavior , 30 ( 3 ) : 240 – 257 .
   Web of Science ®Google Scholar
• Brah , SA and Lim , HY . 2006 . The effects of technology and TQM on the performance of logistics companies . International Journal of Physical Distribution and Logistics Management , 36 ( 3 ) : 192 – 209 .
   Google Scholar
• Brooks , PP , Russell , DW and Price , JL . 1988 . Discriminant validation of measures of job satisfaction, job involvement, and organizational commitment . Journal of Applied Psychology , 73 ( 2 ) : 139 – 145 .
   Web of Science ®Google Scholar
• Browne , MW and Cudeck , R . 1993 . Alternative ways of assessing model fit , Newbury Park, CA : Sage .
   Google Scholar
• Butler , D . 1996 . A comprehensive survey on how companies improve performance through quality efforts , Jamestown, CA : David Butler Associates .
   Google Scholar
• Chau , PYK and Hu , PJH . 2001 . Information technology acceptance by individual professionals: a model comparison approach . Decision Science , 32 ( 4 ) : 699 – 719 .
   Web of Science ®Google Scholar
• Conway , WE . 1992. Quality management in an economic downturn. Quality Progress, May, pp. 27–29
   Google Scholar
• Crawford , J , Leonard , LNK and Jones , K . 2011 . The human resource's influence in shaping IT competence . Industrial Management and Data Systems , 111 ( 2 ) : 164 – 183 .
   Web of Science ®Google Scholar
• Cunningham , I . 2002 . Developing human and social capital in organizations . Industrial and Commercial Training , 34 ( 3 ) : 89 – 94 .
   Google Scholar
• Daft , RL . 2005 . The leadership experience , 3rd , Vancouver, BC : Thomson-Southwestern .
   Google Scholar
• Davis , LE and Cherns , AB . 1975 . The quality of working life , New York, NY : Free Press .
   Google Scholar
• De Groot , T , Kiker , DS and Cross , TC . 2000 . A meta-analysis to review organizational outcomes related to charismatic leadership . Canadian Journal of Administrative Sciences , 17 ( 4 ) : 356 – 372 .
   Web of Science ®Google Scholar
• De Hoogh , AHB . 2005 . Leader motives, charismatic leadership, and subordinates’ work attitude in the profit and voluntary sector . The Leadership Quarterly , 16 ( 1 ) : 17 – 38 .
   Web of Science ®Google Scholar
• Dean , JW Jr and Bowen , DE . 1994 . Management theory and total quality: improving research and practice through theory development . The Academy of Management Review , 19 ( 3 ) : 392 – 418 .
   Web of Science ®Google Scholar
• Demirbag , M . 2006 . TQM and market orientation's impact on SMEs’ performance . Industrial Management and Data Systems , 106 ( 8 ) : 1206 – 1228 .
   Web of Science ®Google Scholar
• Dessler , G . 2000 . Human resource management , 8th , Englewood Cliffs, NJ : Prentice-Hall .
   Google Scholar
• Economy Watch, 2008. Malaysian economic growth. Available from: http://www.economywatch.com/economic-growth/malaysia.html [Accessed 7 July 2010]
   Google Scholar
• FMM Directory . 2007 . Malaysian industries , 38th , Kuala Lumpur : Federation of Malaysian Manufacturers .
   Google Scholar
• Forgionne , GA and Peeters , VE . 1982 . Differences in job motivation and satisfaction among female and male managers . Human Relations , 35 ( 2 ) : 101 – 118 .
   Web of Science ®Google Scholar
• Fornell , C and Larcker , DF . 1981 . Evaluating structural equation models with unobservable variables and measurement error . Journal of Marketing Research , 18 ( 1 ) : 39 – 50 .
   Web of Science ®Google Scholar
• Forza , C and Filippini , R . 1998 . TQM impact on quality conformance and customer satisfaction: a causal model . International Journal of Production Economics , 55 ( 1 ) : 1 – 20 .
   Web of Science ®Google Scholar
• Fotopoulos , CB and Psomas , EL . 2009 . The impact of ‘soft’ and ‘hard’ TQM elements on quality management results . International Journal of Quality and Reliability Management , 26 ( 2 ) : 150 – 163 .
   Google Scholar
• Gifford , BD , Zammuto , RF and Goodman , EA . 2002 . The relationship between hospital unit culture and burses’ quality of work life . Journal of Healthcare Management , 47 ( 1 ) : 13 – 26 .
   PubMed Web of Science ®Google Scholar
• Gorla , N , Somers , TM and Wong , B . 2010 . Organizational impact of system quality, information quality, and service quality . Journal of Strategic information Systems , 19 : 207 – 228 .
   Web of Science ®Google Scholar
• Gorn , GN and Kanungo , RN . 1980 . Job involvement and motivation: are intrinsically motivated managers more job involved? . Organizational Behavior and Human Performance , 26 ( 2 ) : 265 – 277 .
   Google Scholar
• Greenhaus , JH , Parasuraman , S and Wormley , WM . 1990 . Effects of race on organizational experience, job performance evaluation, and career outcomes . Academy of Management Journal , 33 ( 1 ) : 64 – 86 .
   Web of Science ®Google Scholar
• Griffin , R . 1982 . Task design – an integrative approach , Glenview, IL : Scott, Foresman and Company .
   Google Scholar
• Guimaraes , T . 1996 . TQM's impact on employee attitudes . The TQM Magazine , 8 ( 1 ) : 20 – 25 .
   Google Scholar
• Hair , JF . 1992 . Multivariate data analysis , 3rd , New York : Macmillan .
   Google Scholar
• Hair , JF . 1998 . Multivariate data analysis , 5th , Englewood Cliffs, NJ : Prentice-Hall .
   Google Scholar
• Hair , JF . 2005 . Multivariate data analysis , 6th , Englewood Cliffs, NJ : Pearson Prentice-Hall .
   Google Scholar
• Harrington , B and Ladge , JJ . 2009 . Of work life integration: present dynamics and future directions for organizations . Organizational Dynamics , 38 ( 2 ) : 148 – 157 .
   Web of Science ®Google Scholar
• Hibbard , JD , Kumar , N and Stern , LW . 2001 . Examining the impact of destructive acts in marketing channel relationships . Journal of Marketing Research , 38 : 45 – 61 .
   Web of Science ®Google Scholar
• Hoang , DT , Igel , B and Laosirihongthong , T . 2006 . The impact of total quality management on innovation: findings from a developing country . International Journal of Quality and Reliability Management , 23 ( 9 ) : 1092 – 1116 .
   Google Scholar
• Hoyle , RH . 1995 . The structural equation modeling approach: basic concepts and fundamental issues , Thousand Oaks, CA : Sage .
   Google Scholar
• Igbaria , M , Greenhaus , JH and Parasuraman , S . 1991 . Career orientations of MIS employees: an empirical analysis . MIS Quarterly , 15 ( 2 ) : 151 – 169 .
   Web of Science ®Google Scholar
• Igbaria , M , Parasuraman , S and Badawy , MK . 1994 . Work experiences, job involvement, and quality of work life among information systems personnel . MIS Quarterly , 18 ( 2 ) : 175 – 201 .
   Web of Science ®Google Scholar
• Iglesias , V . 2004 . Preconceptions about service: how much do they influence quality evaluations? . Journal of Service Research , 7 ( 1 ) : 90 – 103 .
   Web of Science ®Google Scholar
• Jitpaiboon , T and Rao , SS . 2007 . A meta-analysis of quality measures in manufacturing system . International Journal of Quality and Reliability Management , 24 ( 1 ) : 78 – 102 .
   Google Scholar
• Kanungo , RN . 1979 . The concept of alienation and involvement revisited . Psychological Bulletin , 86 ( 1 ) : 119 – 138 .
   Web of Science ®Google Scholar
• Kanungo , RN . 1982 . Measurement of job and work involvement . Journal of Applied Psychology , 67 ( 3 ) : 341 – 349 .
   Web of Science ®Google Scholar
• Karia , N and Ahmad , AZ . 2000 . Quality practices that pay: empowerment and teamwork . Malaysian Management Review , 35 ( 2 ) : 66 – 76 .
   Google Scholar
• Karia , N and Asaari , MHAH . 2006 . The effects of total quality management practices on employees’ work-related attitudes . The TQM Magazine , 18 ( 1 ) : 30 – 43 .
   Google Scholar
• Kaynak , H . 2003 . The relationship between total quality management practices and their effects on firm performance . Journal of Operations Management , 21 ( 4 ) : 405 – 435 .
   Web of Science ®Google Scholar
• Kerr , M . 1996 . Developing a corporate culture for the maximum balance between the utilization of human resources and employee fulfillment in Canada . Canada-United States Law Journal , 22 : 169
   Google Scholar
• Ketokivi , M and Castaner , X . 2004 . Strategic planning as an integrative device . Administrative Science Quarterly , 49 ( 3 ) : 337 – 365 .
   Web of Science ®Google Scholar
• Kitap , H and Sezen , B . 2007 . The effects of participation in decision making, individual improvement efforts and training on the quality of the product design process . Production Planning and Control , 18 ( 1 ) : 3 – 8 .
   Web of Science ®Google Scholar
• Kline , RB . 1998 . Principles and practice of structural equation modeling , New York, NY : Guilford Press .
   Google Scholar
• Knoop , R . 1995 . Relationships among job involvement, job satisfaction, and organizational commitment for nurses . The Journal of Psychology , 129 ( 6 ) : 643 – 649 .
   PubMed Web of Science ®Google Scholar
• Korunka , C , Weiss , A and Karetta , B . 1993 . Effects of new technologies with special regard for the implementation process per se . Journal of Organizational Behaviour , 14 ( 4 ) : 331 – 348 .
   Web of Science ®Google Scholar
• Korunka , C . 1995 . The effect of new technologies on job satisfaction and psychosomatic complaints . Applied Psychology: An International Review , 44 ( 2 ) : 123 – 142 .
   Web of Science ®Google Scholar
• Krishnan , R . 1993 . In search of quality improvement: problems of design and implementation . Academy of Management Executive , 7 ( 4 ) : 7 – 20 .
   Google Scholar
• Kuo , YF , Wu , CM and Deng , WJ . 2009 . The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services . Computers in Human Behavior , 25 ( 4 ) : 887 – 896 .
   Web of Science ®Google Scholar
• Landy , FL . 1993 . A critical assessment of PennDOT's employee involvement process , University Park, PA : Center for Applied Behavioral Science, Pennsylvania State University .
   Google Scholar
• Lawler , EE III , Mohrman , SA and Ledford , GE Jr . 1995 . Creating high performance organizations , San Francisco, CA : Jossey-Bass .
   Google Scholar
• Lee , VH . 2010 . A structural analysis of the relationship between TQM practices and product innovation . Asian Journal of Technology Innovation , 18 ( 1 ) : 73 – 96 .
   Web of Science ®Google Scholar
• Li , J and Yeo , RK . 2011 . Quality of work life and career development: perceptions of part-time MBA students . Employee Relations , 33 ( 3 ) : 201 – 220 .
   Google Scholar
• Lim , MK . 2004 . Quest for quality care and patient safety: the case of Singapore . Quality and Safety in Health Care , 13 ( 1 ) : 71 – 75 .
   Web of Science ®Google Scholar
• Lin , HF and Lee , GG . 2004 . Perceptions of senior managers toward knowledge-sharing behaviour . Management Decision , 42 ( 1 ) : 108 – 125 .
   Google Scholar
• Lin , HF and Lee , GG . 2005 . Impact of organizational learning and knowledge management factors on e-business adoption . Management Decision , 43 ( 2 ) : 171 – 188 .
   Google Scholar
• Lopez , SP , Peon , JMM and Ordas , CJV . 2006 . Human resource management as a determining factor in organizational learning . Management Learning , 37 ( 2 ) : 215 – 239 .
   Web of Science ®Google Scholar
• Loscocco , KA and Roschelle , AR . 1991 . Influences on the quality of work and nonwork life: two decades in review . Journal of Vocational Behavior , 39 ( 2 ) : 182 – 225 .
   Web of Science ®Google Scholar
• Lu , J , Yao , JE and Yu , CS . 2005 . Personal innovativeness, social influences and adoption of wireless Internet services via mobile technology . Journal of Strategic Information Systems , 14 ( 3 ) : 245 – 268 .
   Web of Science ®Google Scholar
• Lusch , RF and Jaworski , BJ . 1991 . Management controls, role stress and retail store manager performance . Journal of Retailing , 67 ( 4 ) : 397 – 419 .
   Web of Science ®Google Scholar
• Luthans , F . 1995 . Organizational behavior , 7th , New York, NY : McGraw-Hill .
   Google Scholar
• Martinez-Costa , M and Jimenez-Jimenez , D . 2009 . The effectiveness of TQM: the key role of organizational learning in small businesses . International Small Business Journal , 27 ( 1 ) : 98 – 125 .
   Web of Science ®Google Scholar
• McNeese-Smith , DK . 2001 . A nursing short-age: building organizational commitment among nurses . Journal of Healthcare Management , 46 ( 3 ) : 173 – 187 .
   PubMed Web of Science ®Google Scholar
• Md-Sidin , S , Sambasivan , M and Ismail , I . 2010 . Relationship between work-family conflict and quality of life: an investigation into the role of social support . Journal of Managerial Psychology , 25 ( 1 ) : 58 – 81 .
   Web of Science ®Google Scholar
• Miller , CC and Cardinal , LB . 1994 . Strategic planning and firm performance: a synthesis of more than two decades of research . The Academy of Management Journal , 37 ( 6 ) : 1649 – 1665 .
   Web of Science ®Google Scholar
• Molina , LM , Montes , JL and Ruiz-Moreno , A . 2007 . Relationship between quality management practices and knowledge transfer . Journal of Operations Management , 25 ( 3 ) : 682 – 701 .
   Web of Science ®Google Scholar
• Morrow , PC . 1997 . The measurement of TQM principles and work-related outcomes . Journal of Organizational Behavior , 18 ( 4 ) : 363 – 376 .
   Web of Science ®Google Scholar
• Mowday , RT , Steers , RM and Porter , LW . 1979 . The measure of organizational commitment . Journal of Vocational Behavior , 22 ( 8 ) : 90 – 96 .
   Google Scholar
• Nunnally , JC and Bernstein , IH . 1994 . Psychometric theory , 3rd , New York : McGraw-Hill .
   Google Scholar
• Oakland , JS and Oakland , S . 1998 . The links between people management, customer satisfaction and business results . Total Quality Management , 9 ( 4–5 ) : 185 – 190 .
   Google Scholar
• Ooi , KB . 2007a . HRM and TQM: association with job involvement . Personnel Review , 36 ( 6 ) : 939 – 962 .
   Web of Science ®Google Scholar
• Ooi , KB . 2007b . Does TQM influence employees’ job satisfaction? An empirical case analysis . International Journal of Quality and Reliability Management , 24 ( 1 ) : 62 – 77 .
   Google Scholar
• Prajogo , DI and Cooper , BK . 2010 . The effect of people-related TQM practices on job satisfaction: a hierarchical model . Production Planning and Control , 21 ( 1 ) : 26 – 35 .
   Web of Science ®Google Scholar
• Prajogo , DI and Sohal , AS . 2003 . The relationship between TQM practices, quality performance, and innovation performance: an empirical examination . International Journal of Quality and Reliability Management , 20 ( 8 ) : 901 – 918 .
   Google Scholar
• Raja Musa , RAA . 2008 . Transactions costs in regional trade and trade facilitation: the Malaysian business perspective , Kuala Lumpur : Federation of Malaysian Manufacturers .
   Google Scholar
• Rogers , DL and Molnar , J . 1976 . Organizational antecedents of role conflict and ambiguity in top-level administrators . Administrative Science Quarterly , 21 ( 4 ) : 598 – 610 .
   Web of Science ®Google Scholar
• Rothman , H . 1994. Quality's link to productivity. Nation's Business, February, pp. 33–34
   Google Scholar
• Ryan , RM and Deci , EL . 2001 . On happiness and human potentials: a review of research on hedonic and eudemonic wellbeing . Annual Review of Psychology , 52 ( 1 ) : 141 – 166 .
   PubMed Web of Science ®Google Scholar
• Salanova , M , Cifre , E and Martin , P . 2004 . Information technology implementation styles and their relation with workers’ subjective well-being . International Journal of Operations and Production Management , 24 ( 1 ) : 42 – 54 .
   Web of Science ®Google Scholar
• Salanova , M and Schaufeli , WB . 2000 . Exposure to information technologies and its relation to burnout . Behaviour and Information Technology , 19 ( 5 ) : 385 – 392 .
   Web of Science ®Google Scholar
• Salanova , M . 2000 . Computer training, frequency of use and burnout: the moderating role of computer self-efficacy . Computers in Human Behaviour , 16 ( 6 ) : 575 – 590 .
   Web of Science ®Google Scholar
• Samson , D and Terziovski , M . 1999 . The relationship between total quality management practices and operational performance . Journal of Operations Management , 17 ( 4 ) : 393 – 409 .
   Google Scholar
• Saraph , JV and Sebastian , RJ . 1992 . Human resource strategies for effective introduction of advanced manufacturing technologies (AMT) . Production and Inventory Management Journal , First Quarter : 64 – 70 .
   Google Scholar
• Schaupp , LC , Carter , L and McBride , ME . 2010 . E-file adoption: a study of US taxpayers’ intentions . Computer in Human Behavior , 26 ( 4 ) : 636 – 644 .
   Web of Science ®Google Scholar
• Segars , AH and Grover , V . 1998 . Strategic information systems planning success: an investigation of the construct and its measurement . MIS Quarterly , 22 ( 2 ) : 139 – 163 .
   Web of Science ®Google Scholar
• Shrivastava , RL , Mohanty , RP and Lakhe , RR . 2006 . Linkages between total quality management and organizational performance: an empirical study for Indian industry . Production Planning and Control , 17 ( 1 ) : 13 – 30 .
   Web of Science ®Google Scholar
• Sirgy , MJ . 2001 . A new measure of quality of work life (QWL) based on need satisfaction and spillover theories . Social Indicators Research , 55 ( 3 ) : 241 – 302 .
   Web of Science ®Google Scholar
• Sit , WY . 2009 . TQM and customer satisfaction in Malaysia's service sector . Industrial Management and Data Systems , 109 ( 7 ) : 957 – 975 .
   Web of Science ®Google Scholar
• Spreng , RA , MacKenzie , SB and Olshavsky , RW . 1996 . A re-examination of the determinants of consumer satisfaction . Journal of Marketing , 60 ( 3 ) : 15 – 32 .
   Web of Science ®Google Scholar
• Suttle , JL . 1977 . “ Improving life at work – problems & prospects ” . In Improving life at work: behavioral science approaches to organizational change , Edited by: Hackman , JR and Suttle , JL . Santa Barbara, CA : Goodyear, 1–29 .
   Google Scholar
• Tai , YM and Ho , CF . 2010 . Effects of information sharing on customer relationship intention . Industrial Management and Data Systems , 110 ( 9 ) : 1385 – 1401 .
   Web of Science ®Google Scholar
• Tari , JJ , Molina , JF and Castejon , JL . 2007 . The relationship between quality management practices and their effects on quality outcomes . European Journal of Operational Research , 183 ( 2 ) : 483 – 501 .
   Web of Science ®Google Scholar
• Terziovski , M . 2000 . Establishing mutual dependence between TQM and the learning organization: a multiple case study analysis . The Learning Organization , 7 ( 1 ) : 23 – 31 .
   Google Scholar
• Ugboro , IO and Obeng , K . 2000 . Top management leadership, employee empowerment, job satisfaction and customer satisfaction in TQM organizations: an empirical study . Journal of Quality Management , 5 ( 2 ) : 247 – 272 .
   Google Scholar
• Wali , AA , Deshmukh , SG and Gupta , AD . 2003 . Critical success factors of TQM: a select study of Indian organizations . Production Planning and Control , 14 ( 1 ) : 3 – 14 .
   Web of Science ®Google Scholar
• Wall , TD and Davis , K . 1992 . “ Shop floor work organizations and advanced manufacturing technology ” . In International review on industrial and organizational psychology , Edited by: Cooper , CL and Robertson , IT . New York, NY : John Wiley & Sons .
   Google Scholar
• Weiss , DJ . 1967 . Manual for the Minnesota satisfaction questionnaire , Minneapolis, MN : Minnesota Studies in Vocational Rehabilitation, University of Minnesota Industrial Relation Center .
   Google Scholar
• White , JK and Ruh , RA . 1973 . Effects of personal values on the relationship between participation and job attitudes . Administrative Sciences Quarterly , 18 ( 4 ) : 506 – 514 .
   Web of Science ®Google Scholar
• Wilkinson , A , Marchington , M and Dale , B . 1993 . Enhancing the contribution of the human resource function to quality improvement . Quality Management Journal , 1 : 35 – 46 .
   Google Scholar
• Wright , TA and Cropanzano , R . 1998. Emotional exhaustion as a predictor of job performance and voluntary turnover. In: A. A. Grandey (Chair). Emotion and well-being at work. Symposium conducted at the 1998 meeting of Society for Industrial and Organizational Psychology. Dallas, TX
   Google Scholar
• Zairi , M . 1993. Competitive manufacturing: combining total quality with advanced technology. Long Range Planning, June, pp. 123–132
   Google Scholar
• Zeitz , G , Johannesson , R and Ritchie , JE Jr. 1997 . An employee survey measuring total quality management practices and culture: development and validation . Group and Organization Studies , 22 ( 4 ) : 414 – 444 .
   Web of Science ®Google Scholar
• Zhang , Z , Waszink , A and Wijngaard , J . 2000 . An instrument for measuring TQM implementation for Chinese manufacturing companies . International Journal of Quality and Reliability Management , 17 ( 7 ) : 730 – 755 .
   Google Scholar