Publication Cover
Production Planning & Control
The Management of Operations
Volume 27, 2016 - Issue 2
1,978
Views
39
CrossRef citations to date
0
Altmetric
Articles

A dynamic ERP critical failure factors modelling with FCM throughout project lifecycle phases

&
Pages 65-82 | Received 30 Jun 2014, Accepted 24 May 2015, Published online: 14 Jul 2015

References

  • Al-Hinai, H. S., H. M. Edwards, and L. Humphries. 2013. “The Changing Importance of Critical Success Factors During ERP Implementation: An Empirical Study from Oman.” International Journal of Enterprise Information Systems (IJEIS) 9 (3): 1–21.10.4018/IJEIS
  • Al-Mashari, M., and A. Al-Mudimigh. 2003. “ERP Implementation: Lessons from a Case Study.” Information Technology & People 16 (1): 21–33.
  • Al-Mashari, M., A. Al-Mudimigh, and M. Zairi. 2003. “Enterprise Resource Planning: A Taxonomy of Critical Factors.” European Journal of Operational Research 146 (2): 352–364.10.1016/S0377-2217(02)00554-4
  • Aloini, D., R. Dulmin, and V. Mininno. 2012a. “Modelling and Assessing ERP Project Risks: A Petri Net Approach.” European Journal of Operational Research 220 (2): 484–495.10.1016/j.ejor.2012.01.062
  • Aloini, D., R. Dulmin, and V. Mininno. 2012b. “Risk Assessment in ERP Projects.” Information Systems 37 (3): 183–199.10.1016/j.is.2011.10.001
  • Amid, A., M. Moalagh, and A. Z. Ravasan. 2012. “Identification and Classification of ERP Critical Failure Factors in Iranian Industries.” Information Systems 37 (3): 227–237.10.1016/j.is.2011.10.010
  • Axelrod, R. 1976. Structure of Decision: The Cognitive Maps of Political Elites. Princeton, NJ: Princeton University Press.
  • Balsmeier, P., and S. Nagar. 2002. “Implementing ERP in India – Issues and Problems.” Journal of Transnational Management Development 7 (3): 3–12.10.1300/J130v07n03_02
  • Barker, T., and M. N. Frolick. 2003. “Erp Implementation Failure: A Case Study.” Information Systems Management 20 (4): 43–49.10.1201/1078/43647.20.4.20030901/77292.7
  • Botta-Genoulaz, V., P. A. Millet, and B. Grabot. 2005. “A Survey on the Recent Research Literature on ERP Systems.” Computers in Industry 56 (6): 510–522.10.1016/j.compind.2005.02.004
  • Chang, M.-K., W. Cheung, C.-H. Cheng, and J. H. Y. Yeung. 2008. “Understanding ERP System Adoption from the User’s Perspective.” International Journal of Production Economics 113 (2): 928–942.10.1016/j.ijpe.2007.08.011
  • Chuang, K. W. 2011. “Building a System Dynamics Simulation Model in Support of ERP Project Implementation.” Technology. PhD, West Lafayette, Indiana, USA, Purdue University.
  • Dey, P. K. 2012. “Project Risk Management Using Multiple Criteria Decision-Making Technique and Decision Tree Analysis: A Case Study of Indian Oil Refinery.” Production Planning & Control 23 (12): 903–921.
  • Dey, P. K., B. Clegg, and W. Cheffi. 2013. “Risk Management in Enterprise Resource Planning Implementation: A New Risk Assessment Framework.” Production Planning & Control 24 (1): 1–14.
  • Esteves, J., and J. Pastor. 2001. “Enterprise Resource Planning Systems Research: An Annotated Bibliography.” Communications of the AIS 7 (8): 1–52.
  • Ganesh, L., and M. Arpita. 2010. “Critical Failure Factors in Enterprise Resource Planning Implementation at Indian SME.” Asian Journal Of Management Research 1 (1): 44–57.
  • Garg, P., and A. Garg. 2013. “An Empirical Study on Critical Failure Factors for Enterprise Resource Planning Implementation in Indian Retail Sector.” Business Process Management Journal 19 (3): 496–514.10.1108/14637151311319923
  • Gargeya, V. B., and C. Brady. 2005. “Success and Failure Factors of Adopting SAP in ERP System Implementation.” Business Process Management Journal 11 (5): 501–516.10.1108/14637150510619858
  • Grossman, T., and J. Walsh. 2004. “Avoiding the Pitfalls of Erp System Implementation.” Information Systems Management 21 (2): 38–42.10.1201/1078/44118.21.2.20040301/80420.6
  • Groumpos, P. P. 2010. “Fuzzy Cognitive Maps: Basic Theories and Their Application to Complex Systems.” In Fuzzy Cognitive Maps, Vol. 247, edited by M. Glykas, 1–22. Heidelberg: Springer.
  • Hanafizadeh, P., and A. Z. Ravasan. 2011. “A McKinsey 7S Model-Based Framework for ERP Readiness Assessment.” International Journal of Enterprise Information Systems (IJEIS) 7 (4): 23–63.10.4018/IJEIS
  • Hawari, A., and R. Heeks. 2010. “Explaining ERP Failure in a Developing Country: A Jordanian Case Study.” Journal of Enterprise Information Management 23 (2): 135–160.10.1108/17410391011019741
  • Hobbs, B. F., S. A. Ludsin, R. L. Knight, P. A. Ryan, J. Biberhofer, and J. J. Ciborowski. 2002. “Fuzzy Cognitive Mapping as a Tool to Define Management Objectives for Complex Ecosystems.” Ecological Applications 12 (5): 1548–1565.10.1890/1051-0761(2002)012[1548:FCMAAT]2.0.CO;2
  • Huanchun, Y., and N. Gueihua. 2010. “Risk Evaluation of Implementation of ERP System: A Study Based on the BP Neural Network.” In International Conference on Future Information Technology and Management Engineering (FITME): 373–376. Changzhou: IEEE.
  • Huang, Z. 2010. “A Compilation Research of ERP Implementation Critical Success Factors.” Issues in Information Systems 6 (1): 507–512.
  • Kayas, O. G., R. McLean, T. Hines, and G. H. Wright. 2008. “The Panoptic Gaze: Analysing the Interaction Between Enterprise Resource Planning Technology and Organisational Culture.” International Journal of Information Management 28 (6): 446–452.10.1016/j.ijinfomgt.2008.08.005
  • Khattak, M. A. O., Y. She, Z. A. Memon, N. Syed, S. Hussain, and M. Irfan. 2013. “Investigating Critical Success Factors Affecting ERP Implementation in Chinese and Pakistani Enterprises.” International Journal of Enterprise Information Systems (IJEIS) 9 (3): 39–76.10.4018/IJEIS
  • Kholeif, A. O. R., M. Abdel-Kader, and M. Sherer. 2007. “ERP Customization Failure: Institutionalized Accounting Practices, Power Relations and Market Forces.” Journal of Accounting & Organizational Change 3 (3): 250–269.
  • Kosko, B. 1986. “Fuzzy Cognitive Maps.” International Journal of Man-Machine Studies 65–75.10.1016/S0020-7373(86)80040-2
  • Kouki, R., R. Pellerin, and D. Poulin. 2008. “An Exploratory Study of ERP Assimilation in Developing Countries: The Case of Three Tunisian Companies.” In The Third International Conference on Software Engineering Advances. Sliema: IEEE.
  • Law, C. C. H., C. C. Chen, and B. J. P. Wu. 2010. “Managing the Full ERP Life-cycle: Considerations of Maintenance and Support Requirements and IT Governance Practice as Integral Elements of the Formula for Successful ERP Adoption.” Computers in Industry 61 (3): 297–308.10.1016/j.compind.2009.10.004
  • Lopez, C., and J. L. Salmeron. 2012. “Dynamic Risks Modelling in ERP Maintenance Projects with FCM.” Information Sciences 256 (20): 25–45.
  • Maguire, S., and U. Ojiako. 2010. “ERP Implementation in Omantel: A Case Study.” Industrial Management & Data Systems 110 (1): 78–92.
  • Markus, M., and C. Tanis. 2000. “The Enterprise Systems Experience – From Adoption to Success.” In Framing the Domains of IT Research: Glimpsing the Future Through the Past, edited by R. W. Zmud, 173–207. Cincinnati, OH: Pinnaflex Education Resources.
  • Moalagh, M., and A. Z. Ravasan. 2012. “Developing a Practical Framework for Assessing ERP Post-implementation Success Using Fuzzy Analytic Network Process.” International Journal of Production Research 51 (4): 1236–1257.
  • Noudoostbeni, A., N. M. Yasin, and H. S. Jenatabadi. 2009. “To Investigate the Success and Failure Factors of ERP Implementation Within Malaysian Small and Medium Enterprises.” In 2009 International Conference on Information Management and Engineering. Kuala Lumpur: IEEE.
  • Pan, G., R. Hackney, and S. L. Pan. 2008. “Information Systems Implementation Failure: Insights from Prism.” International Journal of Information Management 28 (4): 259–269.10.1016/j.ijinfomgt.2007.07.001
  • Pan, K., M. B. Nunes, and G. C. Peng. 2010. “Risks Affecting ERP Post-implementation: Insights from a Large Chinese Manufacturing Group.” Journal of Manufacturing Technology Management 22 (1): 107–130.
  • Papageorgiou, E. I. 2010. “A Novel Approach on Constructed Dynamic Fuzzy Cognitive Maps Using Fuzzified Decision Trees and Knowledge Extraction Techniques.” In Fuzzy Cognitive Maps, Vol. 247, edited by M. Glykas, 43–70. Heidelberg: Springer.
  • Papageorgiou, E. I. 2011. “A New Methodology for Decisions in Medical Informatics using Fuzzy Cognitive Maps Based on Fuzzy Rule-extraction Techniques.” Applied Soft Computing 11 (1): 500–513.10.1016/j.asoc.2009.12.010
  • Papageorgiou, E. I., A. Markinos, and T. Gemptos. 2009. “Application of Fuzzy Cognitive Maps for Cotton Yield Management in Precision Farming.” Expert Systems with Applications 36 (10): 12399–12413.10.1016/j.eswa.2009.04.046
  • Pelaez, C. E., and J. B. Bowles. 1996. “Using Fuzzy Cognitive Maps as a System Model for Failure Modes and Effects Analysis.” Information Science 88 (1–4): 177–199.
  • Ravasan, A. Z., and T. Mansouri. 2014. “A FCM-Based Dynamic Modeling of ERP Implementation Critical Failure Factors.” International Journal of Enterprise Information Systems (IJEIS) 10 (1): 32–52.10.4018/IJEIS
  • Ravasan, A. Z., and S. Rouhani. 2014. “An Expert System for Predicting ERP Post-Implementation Benefits Using Artificial Neural Network.” International Journal of Enterprise Information Systems (IJEIS) 10 (3): 24–45.10.4018/IJEIS
  • Ross, J. W., and M. R. Vitale. 2000. “The ERP Revolution: Surviving vs. Thriving.” Information Systems Frontiers 2 (2): 233–241.10.1023/A:1026500224101
  • Rouhani, S., and A. Z. Ravasan. 2013. “ERP Success Prediction: An Artificial Neural Network Approach.” Scientia Iranica, Transaction E: Industrial Engineering 20 (3): 992–1001.
  • Soja, P. 2008. “Examining the Conditions of ERP Implementations: Lessons Learnt from Adopters.” Business Process Management Journal 14 (1): 105–123.10.1108/14637150810849445
  • Stach, W., L. Kurgan, and W. Pedrycz. 2010. Expert-based and Computational Methods for Developing Fuzzy Cognitive Maps. In Fuzzy Cognitive Maps, Vol. 247, edited by M. Glykas, 23–41. Heidelberg: Springer.
  • Stuart, I., D. McCutcheon, R. Handfield, R. McLachlin, and D. Samson. 2002. “Effective Case Research in Operations Management: A Process Perspective.” Journal of Operations Management 20 (5): 419–433.10.1016/S0272-6963(02)00022-0
  • Tsai, W. H., S. W. Chien, Y. W. Fan, and J. Cheng. 2004. “A Survey of ERP System Implementation in Taiwan.” PACIS 2004 Proceedings: 135. Shanghai, China.
  • Tsai, W. H., S. W. Chien, P. Y. Hsu, and J. D. Leu. 2005. “Identification of Critical Failure Factors in the Implementation of Enterprise Resource Planning (ERP) System in Taiwan’s Industries.” International Journal of Management and Enterprise Development 2 (2): 219–239.10.1504/IJMED.2005.006312
  • Tsai, W. H., W. R. Lin, S. J. Lin, and J. L. Hsu. 2009. “Investigation of ERP Implementation Problems in Organization Environment.” In IEEE International Conference on Industrial Engineering and Engineering Management, Hong Kong, IEEE.
  • Tsai, W.-H., S.-J. Lin, J.-Y. Liu, K.-C. Lee, W.-R. Lin, and J.-L. Hsu. 2010. “Examining the Implementation Risks Affecting Different Aspects of Enterprise Resource Planning Project Success.” In International Conference on Computers and Industrial Engineering (CIE): 1–6. Awaji: IEEE.
  • Umble, E., R. Haft, and M. Umble. 2003. “Enterprise Resource Planning: Implementation Procedures and Critical Success Factors.” European Journal of Operational Research 146 (2): 241–257.10.1016/S0377-2217(02)00547-7
  • Umble, E., and M. Umble. 2002. “Avoiding ERP Implementation Failure.” Industrial Management 44 (1): 25–33.
  • Voordijk, H., A. Van Leuven, and A. Laan. 2003. “Enterprise Resource Planning in a Large Construction Firm: Implementation Analysis.” Construction Management and Economics 21 (5): 511–521.10.1080/0144619032000072155
  • Wickramasinghe, V., and V. Gunawardena. 2010. “Critical Elements that Discriminate Between Successful and Unsuccessful ERP Implementations in Sri Lanka.” Journal of Enterprise Information Management 23 (4): 466–485.10.1108/17410391011061771
  • Wong, A., H. Scarbrough, P. Chau, and R. Davidson. 2005. “Critical Failure Factors in ERP Implementation.” In 9th Pacific Asia Conference in Information Systems, Bangkok.
  • Xue, Y., H. Liang, W. R. Boulton, and C. A. Snyder. 2005. “ERP Implementation Failures in China: Case Studies with Implications for ERP Vendors.” International Journal of Production Economics 97 (3): 279–295.10.1016/j.ijpe.2004.07.008
  • Yusuf, Y., A. Gunasekaran, and M. Abthorpe. 2004. “Enterprise Information Systems Project Implementation: A Case Study of ERP in Rolls-Royce.” International Journal of Production Economics 87 (3): 251–266.10.1016/j.ijpe.2003.10.004
  • Zare, A., and A. Z. Ravasan. 2014. “An Extended Framework for ERP Post-Implementation Success Assessment.” Information Resources Management Journal (IRMJ) 27 (4): 45–65.10.4018/IRMJ
  • Zhang, Z., M. Lee, P. Huang, L. Zhang, and X. Huang. 2005. “A Framework of ERP Systems Implementation Success in China: An Empirical Study.” International Journal of Production Economics 98 (1): 56–80.10.1016/j.ijpe.2004.09.004

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.