Universal versus contextual effects on TQM: a triangulation study using neural networks

References

• Abusa, F. M., and P. Gibson. 2013. “Experiences of TQM Elements on Organisational Performance and Future Opportunities for a Developing Country.” International Journal of Quality & Reliability Management 30 (9): 920–941.10.1108/IJQRM-07-2012-0106
   Google Scholar
• Agarwal, R., R. Green, P. J. Brown, H. Tan, and K. Randhawa. 2013. “Determinants of Quality Management Practices: An Empirical Study of New Zealand Manufacturing Firms.” International Journal of Production Economics 142 (1): 130–145.10.1016/j.ijpe.2012.09.024
   Web of Science ®Google Scholar
• Agus, A., and M. Abdullah. 2000. “The Mediating Effect of Customer Satisfaction on TQM Practices and Financial Performance.” Singapore Management Review 22 (2): 55–73.
   Google Scholar
• Anderson, J. C., M. Rungtusanatham, R. G. Schroeder, and S. Devaraj. 1995. “A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings.” Decision Sciences 26 (5): 637–658.10.1111/deci.1995.26.issue-5
   Web of Science ®Google Scholar
• Armstrong, J. S., and T. S. Overton. 1977. “Estimating Nonresponse Bias in Mail Surveys.” Journal of Marketing Research 14 (3): 396–402.10.2307/3150783
   Web of Science ®Google Scholar
• Atkins, C. H., P. Dykes, J. Hagerty, and J. Hoye. 2002. “How Customer Performance Partnerships Can Sharpen Your Competitive Edge.” The Journal for Quality and Participation 25 (3): 22–25.
   Google Scholar
• Bagozzi, R. P., Y. Yi, and L. W. Phillips. 1991. “Assessing Construct Validity in Organizational Research.” Administrative Science Quarterly 36 (3): 421–458.10.2307/2393203
   Web of Science ®Google Scholar
• Beaumont, N. B., A. S. Sohal, and M. Terziovski. 1997. “Comparing Quality Management Practices in the Australian Service and Manufacturing İndustries.” International Journal of Quality & Reliability Management 14 (8): 814–833.10.1108/02656719710181321
   Google Scholar
• Böckerman, P., and P. Ilmakunnas. 2010. “The Job Satisfaction-Productivity Nexus: A Study Using Matched Survey and Register Data.” Discussion Paper No. 297. Helsinki Center of Economic Research, University of Helsinki, Finland.
   Google Scholar
• Boston, William. 2016. “Volkswagen’s Quality İssues Widen with Latest Recalls.” The Wall Street Journal, March 29. Accessed January 4, 2017. http://www.wsj.com/articles/volkswagens-quality-issues-widen-with-latest-recalls-1459256441
   Google Scholar
• Brown, S. P., and S. K. Lam. 2008. “A Meta-analysis of Relationships Linking Employee Satisfaction to Customer Responses.” Journal of Retailing 84 (3): 243–255.10.1016/j.jretai.2008.06.001
   Web of Science ®Google Scholar
• Byrne, B. M. 2006. Structural Equation Modeling with EQS and EQS/Windows: Basic Concepts, Applications, and Programming. 2nd ed. Mahwah, NJ: Lawrence Erlbaum.
   Google Scholar
• Calvo-Mora, A., A. Picon, C. Ruiz, and L. Cauzo. 2014. “The Relationships between Soft–Hard TQM Factors and Key Business Results.” International Journal of Operations & Productions Management 34 (1): 115–143.
   Web of Science ®Google Scholar
• Chan, F. T., and A. Y. Chong. 2012. “A SEM–neural Network Approach for Understanding Determinants of İnterorganizational System Standard Adoption and Performances.” Decision Support Systems 54 (1): 621–630.10.1016/j.dss.2012.08.009
   Web of Science ®Google Scholar
• Chang, C. C., C. M. Chiu, and C. A. Chen. 2010. “The Effect of TQM Practices on Employee Satisfaction and Loyalty in Government.” Total Quality Management & Business Excellence 21 (12): 1299–1314.10.1080/14783363.2010.530796
   Web of Science ®Google Scholar
• Cheng, Z., and Y. Ma. 2008. “A Research about Pattern Recognition of Control Chart Using Probability Neural Network.” In ISECS International Colloquium on Computing, Communication, Control, and Management, Vol. 2, 140–145. Piscataway, NJ: IEEE.
   Google Scholar
• Chi, C. G., and D. Gursoy. 2009. “Employee Satisfaction, Customer Satisfaction, and Financial Performance: An Empirical Examination.” International Journal of Hospitality Management. 28 (2): 245–253.10.1016/j.ijhm.2008.08.003
   Web of Science ®Google Scholar
• Choi, T. M., T. C. E. Cheng, and X. Zhao. 2016. “Multi-methodological Research in Operations Management.” Production and Operations Management 25 (3): 379–389.10.1111/poms.2016.25.issue-3
   Web of Science ®Google Scholar
• Chong, A. Y. L. 2013. “A Two-staged SEM-Neural Network Approach for Understanding and Predicting the Determinants of M-commerce Adoption.” Expert Systems with Applications 40 (4): 1240–1247.10.1016/j.eswa.2012.08.067
   Web of Science ®Google Scholar
• Chong, A. Y. L., F. T. Chan, M. Goh, and M. K. Tiwari. 2013. “Do Interorganisational Relationships and Knowledge-management Practices Enhance Collaborative Commerce Adoption?” International Journal of Production Research 51 (7): 2006–2018.10.1080/00207543.2012.701776
   Web of Science ®Google Scholar
• Clegg, B., R. Gholami, and M. Omurgonulsen. 2013. “Quality Management and Performance: A Comparison between the UK and Turkey.” Production Planning & Control 24 (12): 1015–1031.10.1080/09537287.2011.642486
   Web of Science ®Google Scholar
• Cronbach, L. 1951. “Coefficient Alpha and the İnternal Structure of Tests.” Psychometrika 16 (3): 297–334.10.1007/BF02310555
   Web of Science ®Google Scholar
• Deming, W. E. 1982. Quality, Productivity, and Competitive Position. Cambridge, MA: MIT Press.
   Google Scholar
• Deming, W. E. 1986. Out of the Crisis. Cambridge, MA: MIT Press.
   Google Scholar
• Detert, J. R., R. G. Schroeder, and J. J. Mauriel. 2000. “A Framework for Linking Culture and Improvement Initiatives in Organizations.” Academy of Management Review 25 (4): 850–863.
   Web of Science ®Google Scholar
• Detienne, K. B., and D. H. Detienne, and S. A. Joshi. 2003. “Neural Networks as Statistical Tools for Business Researchers.” Organizational Research Methods 6 (2): 236–265.10.1177/1094428103251907
   Web of Science ®Google Scholar
• Drazin, R., and A. van de Ven. 1985. “Alternative Forms of Fit in Contingency Theory.” Administrative Science Quarterly 30 (4): 514–539.10.2307/2392695
   Web of Science ®Google Scholar
• Germain, R., and N. Spears. 1999. “Quality Management and its Relationship with Organizational Context and Design.” International Journal of Quality and Reliability Management 16 (4): 371–392.10.1108/02656719910266541
   Google Scholar
• Ghobadian, A., and D. Gallear. 1997. “TQM and Organization Size.” International Journal of Operations and Production Management 17 (2): 121–163.10.1108/01443579710158023
   Web of Science ®Google Scholar
• Gotzamani, K., and G. Tsiotras. 2001. “An Empirical Study of the ISO 9000 Standards’ Contribution towards Total Quality Management.” International Journal of Operations & Production Management 21 (10): 1326–1342.10.1108/EUM0000000005972
   Web of Science ®Google Scholar
• Gounaris, S., and A. Boukis. 2013. “The Role of Employee Job Satisfaction in Strengthening Customer Repurchase İntentions.” Journal of Services Marketing 27 (4): 322–333.10.1108/08876041311330799
   Web of Science ®Google Scholar
• Haar, J. M., and C. S. Spell. 2008. “Predicting Total Quality Management Adoption in New Zealand: The Moderating Effect of Organisational Size.” Journal of Enterprise Information Management 21 (2): 162–178.10.1108/17410390810851408
   Google Scholar
• Handfield, R., S. Ghosh, and S. Fawcett. 1998. “Quality-driven Change and İts Effects on Financial Performance.” Quality Management Journal 5 (3): 13–30.
   Google Scholar
• Hendricks, K. B., and V. R. Singhal. 1997. “Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards.” Management Science 43 (9): 1258–1274.10.1287/mnsc.43.9.1258
   Web of Science ®Google Scholar
• Hoang, D. T., B. Igel, and T. Laosirihongthong. 2010. “Total Quality Management (TQM) Strategy and Organisational Characteristics: Evidence from a Recent WTO Member.” Total Quality Management & Business Excellence 21 (9): 931–951.10.1080/14783363.2010.487680
   Web of Science ®Google Scholar
• Hogreve, J., A. Iseke, K. Derfuss, and T. Eller. Forthcoming. “The Service–Profit Chain: A Meta-analytic Test of a Comprehensive Theoretical Framework.” Journal of Marketing.
   Google Scholar
• Hornik, K., M. Stinchcombe, and H. White. 1989. “Multilayer Feedforward Networks are Universal Approximators.” Neural Networks 2 (5): 359–366.10.1016/0893-6080(89)90020-8
   Web of Science ®Google Scholar
• Hussain, R., A. Al Nasser, and Y. K. Hussain. 2015. “Service Quality and Customer Satisfaction of a UAE-based Airline: An Empirical İnvestigation.” Journal of Air Transport Management 42 (1): 167–175.10.1016/j.jairtraman.2014.10.001
   Web of Science ®Google Scholar
• Jack, E. P., and A. S. Raturi. 2006. “Lessons Learned from Methodological Triangulation in Management Research.” Management Research News 29 (6): 345–357.10.1108/01409170610683833
   Google Scholar
• Jayaram, J., S. L. Ahire, and P. Dreyfus. 2010. “Contingency Relationships of Firm Size, TQM Duration, Unionization, and İndustry Context on TQM İmplementation – A Focus on Total Effects.” Journal of Operations Management 28 (4): 345–356.10.1016/j.jom.2009.11.009
   Web of Science ®Google Scholar
• Jeyapaul, R., P. Shahabudeen, and K. Krishnaiah. 2005. “Quality Management Research by Considering Multi-response Problems in the Taguchi Method – A Review.” The International Journal of Advanced Manufacturing Technology 26 (11–12): 1331–1337.10.1007/s00170-004-2102-y
   Web of Science ®Google Scholar
• Jick, T. D. 1979. “Mixing Qualitative and Quantitative Methods: Triangulation in Action.” Administrative Science Quarterly 24 (4): 602–611.10.2307/2392366
   Web of Science ®Google Scholar
• Jung, H. S., and H. H. Yoon. 2013. “Do Employees’ Satisfied Customers Respond with an Satisfactory Relationship? The Effects of Employees’ Satisfaction on Customers’ Satisfaction and Loyalty in a Family Restaurant.” International Journal of Hospitality Management 34 (1): 1–8.10.1016/j.ijhm.2013.02.003
   Web of Science ®Google Scholar
• Kacmar, K. M., M. C. Andrews, D. Van Rooy, R. C. Steilberg, and S. Cerrone. 2006. “Sure Everyone can be Replaced … But at What Cost? Turnover as a Predıctor of Unıt-level Performance.” Academy of Management Journal 49 (1): 133–144.10.5465/AMJ.2006.20785670
   Web of Science ®Google Scholar
• Karagozoglu, N., and M. Lindell. 1998. “Internationalization of Small and Medium-Sized Technology-based Firms: An Exploratory Study.” Journal of Small Business Management 36 (1): 44–59.
   Web of Science ®Google Scholar
• Karia, N., and M. H. A. H. Asaari. 2006. “The Effects of Total Quality Management Practices on Employees’ Work‐related Attitudes.” The TQM Magazine 18 (1): 30–43.10.1108/09544780610637677
   Google Scholar
• Kline, R. B. 2005. Principles and Practice of Structural Equation Modeling. 2nd ed. New York: Guilford Press.
   Google Scholar
• Kober, R., T. Subraamanniam, and J. Watson. 2012. “The İmpact of Total Quality Management Adoption on Small and Medium Enterprises’ Financial Performance.” Accounting & Finance 52 (2): 421–438.10.1111/acfi.2012.52.issue-2
   Web of Science ®Google Scholar
• Kraus, S. 2007. “Strategic Planning in New Ventures and Young SMEs.” In 21st Century Management – A Reference Handbook, edited by C. Wankel, 73–81. Thousand Oaks, CA: Sage.
   Google Scholar
• Kraus, S., S. B. Reiche, and C. H. Reschke. 2007. “Implications of Strategic Planning in SMEs for International Entrepreneurship Research and Practice.” In Energizing Management through Innovation and Entrepreneurship: European Research and Practice, edited by M. Terziovski, 110–127. London: Routledge.
   Google Scholar
• Kull, T. J., and J. G. Wacker. 2010. “Quality Management Effectiveness in Asia: The Influence of Culture.” Journal of Operations Management 28 (3): 223–239.10.1016/j.jom.2009.11.003
   Web of Science ®Google Scholar
• Laosirihongthong, T., P.-L. Teh, and D. Adebanjo. 2013. “Revisiting Quality Management and Performance.” Industrial Management & Data Systems 113 (7): 990–1006.10.1108/IMDS-02-2013-0058
   Web of Science ®Google Scholar
• Lee, V. H., K.-B. Ooi, A. S. Sohal, and A. Y. L. Chong. 2012. “Structural Relationship between TQM Practices and Learning Organisation in Malaysia’s Manufacturing İndustry.” Production Planning & Control 23 (10–11): 885–902.
   Web of Science ®Google Scholar
• Lee, K. S., and E. Palmer. 1999. “An Empirical Examination of ISO 9000-registered Companies in New Zealand.” Total Quality Management 10 (6): 887–899.10.1080/0954412997307
   Web of Science ®Google Scholar
• Liao, S. H., and C. H. Wen. 2007. “Artificial Neural Networks Classification and Clustering of Methodologies and Applications – Literature Analysis from 1995 to 2005.” Expert Systems with Applications 32 (1): 1–11.10.1016/j.eswa.2005.11.014
   Web of Science ®Google Scholar
• Loveman, G. W. 1998. “Employee Satisfaction, Customer Loyalty, and Financial Performance: An Empirical Examination of the Service Profit Chain in Retail Banking.” Journal of Service Research 1 (1): 18–31.10.1177/109467059800100103
   Google Scholar
• Magd, H., and A. Curry. 2003. “ISO 9000 and TQM: Are They Complementary or Contradictory to Each Other?” The TQM Magazine 15 (4): 244–256.10.1108/09544780310486155
   Google Scholar
• Mahapatra, S. S., and M. S. Khan. 2007. “A Neural Network Approach for Assessing Quality in Technical Education: An Empirical Study.” International Journal of Productivity and Quality Management 2 (3): 287–306.10.1504/IJPQM.2007.012451
   Google Scholar
• Martínez‐Lorente, A. R., and M. Martínez‐Costa. 2004. “ISO 9000 and TQM: Substitutes or Complementaries? An Empirical Study in Industrial Companies.” International Journal of Quality & Reliability Management 21 (3): 260–276.10.1108/02656710410522711
   Google Scholar
• McAdam, R., and M. McKeown. 1999. “Life after ISO 9000: An Analysis of the İmpact of ISO 9000 and Total Quality Management on Small Businesses in Northern Ireland.” Total Quality Management 10 (2): 229–241.10.1080/0954412997974
   Web of Science ®Google Scholar
• Mehra, S., and S. Ranganathan. 2008. “Implementing Total Quality Management with a Focus on Enhancing Customer Satisfaction.” International Journal of Quality & Reliability Management 25 (9): 913–927.
   Google Scholar
• Montagno, R., R. S. Sexton, and B. N. Smith. 2002. “Using Neural Networks for Identifying Organizational Improvement Strategies.” European Journal of Operational Research 142 (2): 382–395.10.1016/S0377-2217(01)00298-3
   Web of Science ®Google Scholar
• Montague, G., and J. Morris. 1994. “Neural-network Contributions in Biotechnology.” Trends in Biotechnology 12 (8): 312–324.10.1016/0167-7799(94)90048-5
   PubMed Web of Science ®Google Scholar
• NIST. 2015. Malcolm Baldrige National Quality Award Criteria. National Institute of Standards and Technology, United States Department of Commerce.
   Google Scholar
• O’Leary-Kelly, S. W., and R. J. Vokurka. 1998. “The Empirical Assessment of Construct Validity.” Journal of Operations Management 16 (4): 387–405.10.1016/S0272-6963(98)00020-5
   Google Scholar
• O’Neill, P., A. Sohal, and C. W. Teng. 2016. “Quality Management Approaches and Their İmpact on Firms׳ Financial Performance – An Australian Study.” International Journal of Production Economics 171: 381–393.10.1016/j.ijpe.2015.07.015
   Web of Science ®Google Scholar
• Ooi, K.-B., V. H. Lee, A. Y.-L. Chong, and B. Lin. 2013. “Does TQM İmprove Employees’ Quality of Work Life? Empirical Evidence from Malaysia’s Manufacturing Firms.” Production Planning & Control 24 (1): 72–89.10.1080/09537287.2011.599344
   Web of Science ®Google Scholar
• Ooi, K.-B., B. Lin, B.-I. Tan, and A. Y.-L. Chong. 2011. “Are TQM Practices Supporting Customer Satisfaction and Service Quality?” Journal of Services Marketing 25 (6): 410–419.10.1108/08876041111161005
   Web of Science ®Google Scholar
• Pinho, J. C. 2008. “TQM and Performance in Small Medium Enterprises: The Mediating Effect of Customer Orientation and Innovation.” International Journal of Quality & Reliability Management 25 (3): 256–275.10.1108/02656710810854278
   Google Scholar
• Powell, T. C. 1995. “Total Quality Management as Competitive Advantage: A Review and Empirical Study.” Strategic Management Journal 16 (1): 15–37.10.1002/(ISSN)1097-0266
   Web of Science ®Google Scholar
• Prabhu, V., A. Appleby, D. Yarrow, and E. Mitchell. 2000. “The İmpact of ISO 9000 and TQM on Best Practice/Performance.” The TQM Magazine 12 (2): 84–92.10.1108/09544780010318334
   Google Scholar
• Prajogo, D. I. 2005. “The Comparative Analysis of TQM Practices and Quality Performance between Manufacturing and Service Firms.” International Journal of Service Industry Management 16 (3): 217–228.10.1108/09564230510601378
   Google Scholar
• Prakash, A., S. K. Jha, K. D. Prasad, and A. K. Singh. 2017. “Productivity, Quality and Business Performance: An Empirical Study.” International Journal of Productivity and Performance Management 66 (1): 78–91.
   Web of Science ®Google Scholar
• Punnakitikashem, P., T. Laosirihongthong, D. Adebanjo, and M. W. McLean. 2010. “A Study of Quality Management Practices in TQM and Non‐TQM Firms: Findings from the ASEAN Automotive Industry.” International Journal of Quality & Reliability Management 27 (9): 1021–1035.10.1108/02656711011084819
   Google Scholar
• Rungtusanatham, M., C. Forza, B. R. Koka, F. Salvador, and W. Nie. 2005. “TQM across Multiple Countries: Convergence Hypothesis versus National Specificity Arguments.” Journal of Operations Management 23 (1): 43–63.10.1016/j.jom.2004.10.002
   Web of Science ®Google Scholar
• Sadikoglu, E., and C. Zehir. 2010. “Investigating the Effects of İnnovation and Employee Performance on the Relationship between Total Quality Management Practices and Firm Performance: An Empirical Study of Turkish Firms.” International Journal of Production Economics 127 (1): 13–26.10.1016/j.ijpe.2010.02.013
   Web of Science ®Google Scholar
• Santos-Vijande, M. L., and L. I. Álvarez-González. 2007. “Innovativeness and Organizational İnnovation in Total Quality Oriented Firms: The Moderating Role of Market Turbulence.” Technovation 27 (9): 514–532.10.1016/j.technovation.2007.05.014
   Web of Science ®Google Scholar
• Sila, I. 2007. “Examining the Effects of Contextual Factors on TQM and Performance through the Lens of Organizational Theories: An Empirical Study.” Journal of Operations Management 25 (1): 83–109.10.1016/j.jom.2006.02.003
   Web of Science ®Google Scholar
• Sila, I., and M. Ebrahimpour. 2002. “An İnvestigation of the Total Quality Management Survey Based Research Published between 1989 and 2000: A Literature Review.” International Journal of Quality & Reliability Management 19 (7): 902–970.10.1108/02656710210434801
   Google Scholar
• Sila, I., and M. Ebrahimpour. 2003. “Examination and Comparison of the Critical Factors of Total Quality Management (TQM) across Countries.” International Journal of Production Research 41 (2): 235–268.10.1080/0020754021000022212
   Web of Science ®Google Scholar
• Singh, P. J., C. W. Dean, and S. Chee-Chuong. 2013. “Deming Management Method: Subjecting Theory to Moderating and Contextual Effects.” The Quality Management Journal 20 (3): 41–69.
   Google Scholar
• Sit, W.-Y., K.-B. Ooi, B. Lin, and A. Y.-L. Chong. 2009. “TQM and Customer Satisfaction in Malaysia’s Service Sector.” Industrial Management & Data Systems 109 (7): 957–975.10.1108/02635570910982300
   Web of Science ®Google Scholar
• Smith, M. 1993. Neural Networks for Statistical Modeling. New York: Van Nostrand Reinhold.
   Google Scholar
• Smith, K. A., and J. N. D. Gupta. 2000. “Neural Networks in Business: Techniques and Applications for the Operations Researcher.” Computers and Operations Research 27 (11–12): 1023–1044.10.1016/S0305-0548(99)00141-0
   Web of Science ®Google Scholar
• Soble, Jonathan. 2015. “Honda, Grappling with Quality Problems, Will Replace İts President.” The New York Times, February 23. Accessed January 4, 2017. http://www.nytimes.com/2015/02/24/business/international/honda-replace-president-chief-executive-takanobu-ito.html?_r=0
   Google Scholar
• Sousa, R., and C. A. Voss. 2008. “Contingency Research in Operations Management Practices.” Journal of Operations Management 26 (6): 697–713.10.1016/j.jom.2008.06.001
   Web of Science ®Google Scholar
• Sun, H. 2000. “Total Quality Management, ISO 9000 Certification and Performance İmprovement.” International Journal of Quality & Reliability Management 17 (2): 168–179.10.1108/02656710010304573
   Google Scholar
• Sun, H., and T.-K. Cheng. 2002. “Comparing Reasons, Practices and Effects of ISO 9000 Certification and TQM Implementation in Norwegian SMEs and Large Firms.” International Small Business Journal 20 (4): 421–442.10.1177/0266242602204003
   Google Scholar
• Tang, Z., X. Chen, and Z. Wu. 2010. “Using Behavior Theory to İnvestigate İndividual-level Determinants of Employee İnvolvement in TQM.” Total Quality Management & Business Excellence 21 (12): 1231–1260.10.1080/14783363.2010.530794
   Web of Science ®Google Scholar
• Tanninen, K., K. Puumalainen, and J. Sandström. 2010. “The Power of TQM: Analysis of İts Effects on Profitability, Productivity and Customer Satisfaction.” Total Quality Management & Business Excellence 21 (2): 171–184.10.1080/14783360903549949
   Web of Science ®Google Scholar
• Tawfik Mady, M. 2009. “Quality Management Practices: An Empirical Investigation of Associated Constructs in Two Kuwaiti Industries.” International Journal of Quality & Reliability Management 26 (3): 214–233.10.1108/02656710910936708
   Google Scholar
• Terziovski, M., D. Samson, and D. Dow. 1997. “The Business Value of Quality Management Systems Certification. Evidence from Australia and New Zealand.” Journal of Operations Management 15 (1): 1–18.10.1016/S0272-6963(96)00103-9
   Google Scholar
• Thomas, Katie. 2013. “New Recalls by Johnson & Johnson Raise Concern about Quality Control İmprovements.” The New York Times, September 12. Accessed January 4, 2017. http://www.nytimes.com/2013/09/13/business/new-recalls-by-johnson-johnson-raise-concern-about-quality-control-improvements.html
   Google Scholar
• Walczak, S. 2012. “Methodological Triangulation Using Neural Networks for Business Research.” Advances in Artificial Neural Systems 2012: 1–12.10.1155/2012/517234
   Google Scholar
• Walczak, S., and N. Cerpa. 1999. “Heuristic Principles for the Design of Artificial Neural Networks.” Information and Software Technology 41 (2): 107–117.10.1016/S0950-5849(98)00116-5
   Web of Science ®Google Scholar
• Walczak, S., and J. Krause. 1995. “Chaos, Neural Networks, and Gaming.” In Intelligent Systems. Vol. 1, edited by E. A. Yfanits, 457–466. Boston, MA: Kluwer.
   Google Scholar
• van der Wiele, T., and A. Brown. 1998. “Venturing down the TOM Path for SME’s.” International Small Business Journal 16 (2): 50–68.10.1177/0266242698162003
   Google Scholar
• Wiengarten, F., B. Fynes, E. T. C. Cheng, and R. Chavez. 2013. “Taking an Innovative Approach to Quality Practices: Exploring the Importance of a Company’s Innovativeness on the Success of TQM Practices.” International Journal of Production Research 51 (10): 3055–3074.10.1080/00207543.2012.752609
   Web of Science ®Google Scholar
• Wong, T. C., K. M. Law, H. K. Yau, and S. C. Ngan. 2011. “Analyzing Supply Chain Operation Models with the PC-algorithm and the Neural Network.” Expert Systems with Applications 38 (6): 7526–7534.10.1016/j.eswa.2010.12.115
   Web of Science ®Google Scholar
• Woon, K. C. 2000. “TQM İmplementation: Comparing Singapore’s Service and Manufacturing Leaders.” Managing Service Quality: An International Journal 10 (5): 318–331.10.1108/09604520010345777
   Google Scholar
• Yee, R. W. Y., A. C. L. Yeung, and T. C. E. Cheng. 2008. “The İmpact of Employee Satisfaction on Quality and Profitability in High-contact Service İndustries.” Journal of Operations Management 26 (5): 651–668.10.1016/j.jom.2008.01.001
   Web of Science ®Google Scholar
• Yee, R. W. Y., A. C. L. Yeung, and T. C. E. Cheng. 2010. “An Empirical Study of Employee Loyalty, Service Quality and Firm Performance in the Service İndustry.” International Journal of Production Economics 124 (1): 109–120.10.1016/j.ijpe.2009.10.015
   Web of Science ®Google Scholar
• Yeung, A. C. L., T. C. E. Cheng, and K. Lai. 2006. “An Operational and Institutional Perspective on Total Quality Management.” Production and Operations Management 15 (1): 156–170.
   Web of Science ®Google Scholar
• Youssef, E. M., M. A. Youssef, and A. M. M. B. Ahmed. 2014. “Total Quality Management İntensity and İts İmpact on HRM Practices in Manufacturing Firms.” International Journal of Productivity and Quality Management 13 (4): 495–512.10.1504/IJPQM.2014.062224
   Google Scholar
• Yu, J. B., and L. F. Xi. 2009. “A Neural Network Ensemble-based Model for On-line Monitoring and Diagnosis of Out-of-control Signals in Multivariate Manufacturing Processes.” Expert Systems with Applications 36 (1): 909–921.10.1016/j.eswa.2007.10.003
   Web of Science ®Google Scholar
• Zaheer, I., and C. G. Bai. 2003. “Application of Artificial Neural Network for Water Quality Management.” Lowland Technology International 5 (2): 10–15.
   Google Scholar
• Zakuan, N. M., S. M. Yusof, T. Laosirihongthong, and A. M. Shaharoun. 2010. “Proposed Relationship of TQM and Organisational Performance Using Structured Equation Modelling.” Total Quality Management & Business Excellence 21 (2): 185–203.10.1080/14783360903550020
   Web of Science ®Google Scholar
• Zatzick, C. D., T. P. Moliterno, and T. Fang. 2012. “Strategic (MIS)FIT: The Implementation of TQM in Manufacturing Organizations.” Strategic Management Journal 33 (11): 1321–1330.10.1002/smj.v33.11
   Web of Science ®Google Scholar
• Zhang, G. P. 2007. “Avoiding Pitfalls in Neural Network Research.” IEEE Transactions on Systems, Man and Cybernetics, Part C (Applications and Reviews) 37 (1): 3–16.10.1109/TSMCC.2006.876059
   Web of Science ®Google Scholar
• Zhang, D., K. Linderman, and R. G. Schroeder. 2012. “The Moderating Role of Contextual Factors on Quality Management Practices.” Journal of Operations Management 30 (1–2): 12–23.10.1016/j.jom.2011.05.001
   Web of Science ®Google Scholar