Quality management in outsourced global fashion supply chains: an exploratory case study

References

• Abecassis-Moedas, C. 2006. “Integrating Design and Retail in the Clothing Value Chain.” International Journal of Operations and Production Management 26(4): 412–428. doi:10.1108/01443570610650567.
   Web of Science ®Google Scholar
• Abernathy, F. H., A. Volpe, and D. Weil. 2006. “The Future of the Apparel and Textile Industries: Prospects and Choices for Public and Private Actors.” Environment and Planning A: Economy and Space 38(12): 2207–2232. doi:10.1068/a38114.
   Web of Science ®Google Scholar
• Al-Mudimigh, A. S., M. Zairi, and A. M. M. Ahmed. 2004. “Extending the Concept of Supply Chain: The Effective Management of Value Chains.” International Journal of Production Economics 87(3): 309–320. doi:10.1016/j.ijpe.2003.08.004.
   Web of Science ®Google Scholar
• Arun Kanda, A., and S. G. Deshmukh. 2008. “Supply Chain Coordination: Perspectives, Empirical Studies and Research Directions.” International Journal of Production Economics 115(2): 316–335. doi:10.1016/j.ijpe.2008.05.011.
   Web of Science ®Google Scholar
• Baskaran, V., S. Nachiappan, and S. Rahman. 2011. “Supplier Assessment Based on Corporate Social Responsibility Criteria in Indian Automotive and Textile Industry Sectors.” International Journal of Sustainable Engineering 4(4): 359–369. doi:10.1080/19397038.2011.579360.
   Google Scholar
• Bhargava, H. K., and V. Choudhary. 2001. “Information Goods and Vertical Differentiation.” Journal of Management Information Systems 18(2): 89–106. doi:10.1080/07421222.2001.11045681.
   Web of Science ®Google Scholar
• Biotto, M., A. F. De Toni, and F. Nonino. 2012. “Knowledge and Cultural Diffusion along the Supply Chain as Drivers of Product Quality Improvement.” The International Journal of Logistics Management 23(2): 212–237. doi:10.1108/09574091211265369.
   Web of Science ®Google Scholar
• Bouzon, M., R. Spricigo, C. M. T. Rodriguez, A. A. de Queiroz, and P. A. Cauchick Miguel. 2015. “Reverse Logistics Drivers: Empirical Evidence from a Case Study in an Emerging Economy.” Production Planning & Control 26(16): 1368–1385. doi:10.1080/09537287.2015.1049239.
   Web of Science ®Google Scholar
• Brooks, J., S. McCluskey, E. Turley, and N. King. 2015. “The Utility of Template Analysis in Qualitative Psychology Research.” Qualitative Research in Psychology 12(2): 202–222. doi:10.1080/14780887.2014.955224.
   PubMed Web of Science ®Google Scholar
• Bruce, M., and L. Daly. 2006. “Buyer Behaviour for Fast Fashion.” Journal of Fashion Marketing and Management: An International Journal 10(3): 329–344. doi:10.1108/13612020610679303.
   Google Scholar
• Bruce, M., and L. Daly. 2011. “Adding Value: Challenges for UK Apparel Supply Chain Management – A Review.” Production Planning & Control 22(3): 210–220. doi:10.1080/09537287.2010.498574.
   Web of Science ®Google Scholar
• Brun, A., and C. Castelli. 2008. “Supply Chain Strategy in the Fashion Industry: Developing a Portfolio Model Depending on Product, Retail Channel and Brand.” International Journal of Production Economics 116(2): 169–181. doi:10.1016/j.ijpe.2008.09.011.
   Web of Science ®Google Scholar
• Brun, A., and A. Moretto. 2014. “Organisation and Supply Chain for Quality Control in Luxury Companies.” Journal of Fashion Marketing and Management: An International Journal 18(2): 206–230. doi:10.1108/JFMM-11-2012-0070.
   Google Scholar
• Cachon, G. P., and R. Swinney. 2011. “The Value of Fast Fashion: Quick Response, Enhanced Design, and Strategic Consumer Behavior.” Management Science 57(4): 778–795. doi:10.1287/mnsc.1100.1303.
   Web of Science ®Google Scholar
• Caputo, A. C., and M. Palumbo. 2005. “Manufacturing Re-Insourcing in the Textile Industry.” Industrial Management and Data Systems 105(2): 193–207. doi:10.1108/02635570510583325.
   Web of Science ®Google Scholar
• Caridi, M., A. Perego, and A. Tumino. 2013. “Measuring Supply Chain Visibility in the Apparel Industry.” Benchmarking: An International Journal 20(1): 25–44. doi:10.1108/14635771311299470.
   Google Scholar
• Chan, H. L., T. M. Choi, C. Hui, and S. Ng. 2015. “Quick Response Healthcare Apparel Supply Chains: Value of RFID and Coordination.” IEEE Transactions on Systems, Man, and Cybernetics: Systems 45(6): 887–900.
   Web of Science ®Google Scholar
• Choi, T. M., B. Shen, and Y. Cai. 2018. “Sustainable Fashion Supply Chain Management in the Big Data Era: A System of Systems Perspective.” IEEE Transaction on Engineering Management 99: 1–16. doi:10.1109/TEM.2018.2857831.
   Google Scholar
• Davig, W., S. Brown, T. Friel, and K. Tabibzadeh. 2003. “Quality Management in Small Manufacturing.” Industrial Management and Data Systems 103(2): 68–77. doi:10.1108/02635570310463393.
   Web of Science ®Google Scholar
• Eisenhardt, K. M. 1989. “Agency Theory: An Assessment and Review.” Academy of Management Review 14(1): 57–74. doi:10.5465/amr.1989.4279003.
   Web of Science ®Google Scholar
• Eisenhardt, K. M., and M. E. Graebner. 2007. “Theory Building from Cases: Opportunities and Challenges.” Academy of Management Journal 50(1): 25–32. doi:10.5465/amj.2007.24160888.
   Web of Science ®Google Scholar
• Fung Business Intelligence. 2018. “Spotlight on China retail.” FBIC Group. Accessed 22 July 2019. https://www.fbicgroup.com/sites/default/files/SCR2018_Full_Report.pdf
   Google Scholar
• Fynes, B., C. Voss, and S. de Burca. 2005. “The Impact of Supply Chain Relationship Quality on Quality Performance.” International Journal of Production Economics 96(3): 339–354. doi:10.1016/j.ijpe.2004.05.008.
   Web of Science ®Google Scholar
• Genovese, A., S. C. L. Koh, N. Kumar, and P. K. Tripathi. 2014. “Exploring the Challenges in Implementing Supplier Environmental Performance Measurement Models: A Case Study.” Production Planning & Control 25(13–14): 1198–1211. doi:10.1080/09537287.2013.808839.
   Web of Science ®Google Scholar
• Gereffi, G., and S. Frederick. 2010. “The Global Apparel Value Chain, Trade and the Crisis: Challenges and Opportunities for Developing Countries.” The World Bank Policy Research Working Paper 5281. Washington, DC: World Bank.
   Google Scholar
• Gylling, M., J. Heikkilä, K. Jussila, and M. Saarinen. 2015. “Making Decisions on Offshore Outsourcing and Backshoring: A Case Study in the Bicycle Industry.” International Journal of Production Economics 162: 92–100. doi:10.1016/j.ijpe.2015.01.006.
   Web of Science ®Google Scholar
• Jia, F., R. Gao, R. Lamming, and R. Wilding. 2016. “Adaptation of Supply Management towards a Hybrid Culture: The Case of a Japanese Automaker.” Supply Chain Management: An International Journal 21(1): 45–62. doi:10.1108/SCM-01-2015-0009.
   Web of Science ®Google Scholar
• Jraisat, L. E., and I. H. Sawalha. 2013. “Quality Control and Supply Chain Management: A Contextual Perspective and a Case Study.” Supply Chain Management: An International Journal 18(2): 194–207. doi:10.1108/13598541311318827.
   Web of Science ®Google Scholar
• Juran, J. M. 1986. “The Quality Trilogy.” Quality Progress 19(5): 19–24.
   Google Scholar
• Kam, B., L. Chen, and R. Wilding. 2011. “Managing Production Outsourcing Risks in China’s Apparel Industry: A Case Study of Two Apparel Retailers.” Supply Chain Management: An International Journal 16(6): 428–445. doi:10.1108/13598541111171147.
   Web of Science ®Google Scholar
• Ketchen, D. J., and G. T. M. Jr., Hult. 2007. “Bridging Organization Theory and Supply Chain Management: The Case of Best Value Supply Chains.” Journal of Operations Management 25(2): 573–580. doi:10.1016/j.jom.2006.05.010.
   Web of Science ®Google Scholar
• Kumar, S., and A. S. Arbi. 2007. “Outsourcing Strategies for Apparel Manufacture: A Case Study.” Journal of Manufacturing Technology Management 19(1): 73–91. doi:10.1108/17410380810843462.
   Google Scholar
• Lai, K. H., T. C. E. Cheng, and A. C. L. Yeung. 2005. “Relationship Stability and Supplier Commitment to Quality.” International Journal of Production Economics 96(3): 397–410. doi:10.1016/j.ijpe.2004.07.005.
   Web of Science ®Google Scholar
• Lee, H. L., and S. Whang. 2005. “Higher Supply Chain Security with Lower Cost: Lessons from Total Quality Management.” International Journal of Production Economics 96(3): 289–300. doi:10.1016/j.ijpe.2003.06.003.
   Web of Science ®Google Scholar
• Leigh, M., and X. Li. 2015. “Industrial Ecology, Industrial Symbiosis and Supply Chain Environmental Sustainability: A Case Study of a Large UK Distributor.” Journal of Cleaner Production 106: 632–643. doi:10.1016/j.jclepro.2014.09.022.
   Web of Science ®Google Scholar
• Li, Q. 2011. “Zara Back on Blacklist after Quality Check.” China Daily, December 8. http://www.chinadaily.com.cn/china/2011-12/08/content_14234239.htm
   Google Scholar
• Masson, R., L. Iosif, G. MacKerron, and J. Fernie. 2007. “Managing Complexity in Agile Global Fashion Industry Supply Chains.” The International Journal of Logistics Management 18(2): 238–254. doi:10.1108/09574090710816959.
   Google Scholar
• Neidik, B., and G. Gereffi. 2006. “Explaining Turkey’s Emergence and Sustained Competitiveness as a Full-Package Supplier of Apparel.” Environment and Planning A: Economy and Space 38(12): 2285–2303. doi:10.1068/a38127.
   Web of Science ®Google Scholar
• Ngai, E.W.T., S. Peng, P. Alexander, and K. L. Moon. 2014. “Decision Support and Intelligent Systems in the Textile and Apparel Supply Chain: An Academic Review of Research Articles.” Expert Systems with Applications 41(1): 81–91. doi:10.1016/j.eswa.2013.07.013.
   Web of Science ®Google Scholar
• Pattanayak, A. K., A. Prakash, and R. P. Mohanty. 2019. “Risk Analysis of Estimates for Cost of Quality in Supply Chain: A Case Study.” Production Planning & Control 30(4): 299–314. doi:10.1080/09537287.2018.1541488.
   Web of Science ®Google Scholar
• Phan, A. C., A. B. Abdallah, and Y. Matsui. 2011. “Quality Management Practices and Competitive Performance: Empirical Evidence from Japanese Manufacturing Companies.” International Journal of Production Economics 133(2): 518–529. doi:10.1016/j.ijpe.2011.01.024.
   Web of Science ®Google Scholar
• Robinson, C. J., and M. K. Malhotra. 2005. “Defining the Concept of Supply Chain Quality Management and Its Relevance to Academic and Industrial Practice.” International Journal of Production Economics 96(3): 315–337. doi:10.1016/j.ijpe.2004.06.055.
   Web of Science ®Google Scholar
• Romano, P., and A. Vinelli. 2001. “Quality Management in a Supply Chain Perspective.” International Journal of Operations and Production Management 21(4): 446–460. doi:10.1108/01443570110381363.
   Web of Science ®Google Scholar
• Rungtusanatham, M., E. Rabinovich, B. Ashenbaum, and C. Wallin. 2007. “Vendor-Owned Inventory Management Arrangements in Retail: An Agency Theory Perspective.” Journal of Business Logistics 28(1): 111–135. doi:10.1002/j.2158-1592.2007.tb00234.x.
   Google Scholar
• Sadikoglu, E., and C. Zehir. 2010. “Investigating the Effects of Innovation and Employee Performance on the Relationship between Total Quality Management Practices and Firm Performance: An Empirical Study of Turkish Firms.” International Journal of Production Economics 127(1): 13–26. doi:10.1016/j.ijpe.2010.02.013.
   Web of Science ®Google Scholar
• Samson, D., and M. Gloet. 2018. “Integrating Performance and Risk Aspects of Supply Chain Design Processes.” Production Planning & Control 29(15): 1238–1257. doi:10.1080/09537287.2018.1520314.
   Web of Science ®Google Scholar
• Shen, B., X. M. Ding, L. Z. Chen, and H. L. Chan. 2017. “Low Carbon Supply Chain with Energy Consumption Constraints: Case Studies from China’s Textile Industry and Simple Analytical Model.” Supply Chain Management: An International Journal 22(3): 258–269. doi:10.1108/SCM-05-2015-0197.
   Web of Science ®Google Scholar
• Shen, B., and Q. Li. 2015. “Impacts of Returning Unsold Products in Retail Outsourcing Fashion Supply Chain: A Sustainability Analysis.” Sustainability 7(2): 1172–1185. doi:10.3390/su7021172.
   Web of Science ®Google Scholar
• Shen, B., Q. Li, C. Dong, and V. Quan. 2016. “Design Outsourcing in Fashion Supply Chain: OEM versus ODM.” Journal of the Operational Research Society 67(2): 259–268. doi:10.1057/jors.2015.23.
   Web of Science ®Google Scholar
• Simatupang, T. M., I. V. Sandroto, and S. B. H. Lubis. 2004. “Supply Chain Coordination in a Fashion Firm.” Supply Chain Management: An International Journal 9(3): 256–268. doi:10.1108/13598540410544953.
   Web of Science ®Google Scholar
• Soltani, E., A. Azadegan, Y. Liao, and P. Phillips. 2011. “Quality Performance in a Global Supply Chain: Finding out the Weak Link.” International Journal of Production Research 49(1): 269–293. doi:10.1080/00207543.2010.508955.
   Web of Science ®Google Scholar
• Thorelli, H. B. 1986. “Networks: Between Markets and Hierarchies.” Strategic Management Journal 7(1): 37–51. doi:10.1002/smj.4250070105.
   Web of Science ®Google Scholar
• Tomaru, T., M. Nakano, and H. Nishimura. 2013. “Supplier Quality Assessment to Identify Depth Technical Knowledge of Component Reliability.” Production Planning & Control 24(1): 128–140. doi:10.1080/09537287.2011.622308.
   Web of Science ®Google Scholar
• Tse, Y. K., M. Zhang, K. H. Tan, K. Pawar, and K. Fernandes. 2019. “Managing Quality Risk in Supply Chain to Drive Firm’s Performance: The Roles of Control Mechanisms.” Journal of Business Research 97: 291–303. doi:10.1016/j.jbusres.2018.01.029.
   Web of Science ®Google Scholar
• Wang, Y., S. Wallace, B. Shen, and T. M. Choi. 2015. “Service Supply Chain Management: A Review on Operational Models.” European Journal of Operational Research 247(3): 685–698. doi:10.1016/j.ejor.2015.05.053.
   Web of Science ®Google Scholar
• Wiengarten, F., and M. Pagell. 2012. “The Importance of Quality Management for the Success of Environmental Management Initiatives.” International Journal of Production Economics 140(1): 407–415. doi:10.1016/j.ijpe.2012.06.024.
   Web of Science ®Google Scholar
• Ye, Y., and K. H. Lau. 2018. “Designing a Demand Chain Management Framework under Dynamic Uncertainty – An Exploratory Study of the Chinese Fashion Apparel Industry.” Asia Pacific Journal of Marketing and Logistics 30(1): 198–234. doi:10.1108/APJML-03-2017-0042.
   Web of Science ®Google Scholar
• Yin, R. K. 2009. Case Study Research: Design and Methods. Thousand Oaks, CA: Sage.
   Google Scholar
• Zeng, J., C. A. Phan, and Y. Matsui. 2013. “Supply Chain Quality Management Practices and Performance: An Empirical Study.” Operations Management Research 6(1–2): 19–31. doi:10.1007/s12063-012-0074-x.
   Web of Science ®Google Scholar
• Zhao, X., B. Huo, B. Flynn, and J. Yeung. 2008. “The Impact of Power and Relationship Commitment on Integration between Manufacturers and Customers in a Supply Chain.” Journal of Operations Management 26(3): 368–388. doi:10.1016/j.jom.2007.08.002.
   Web of Science ®Google Scholar
• Zu, X., and H. Kaynak. 2012. “An Agency Theory Perspective on Supply Chain Quality Management.” International Journal of Operations and Production Management 32(4): 423–446. doi:10.1108/01443571211223086.
   Web of Science ®Google Scholar