633
Views
5
CrossRef citations to date
0
Altmetric
Articles

A game for process mapping in office and knowledge work

&
Pages 463-472 | Received 07 Mar 2019, Accepted 28 Aug 2019, Published online: 20 Mar 2020

References

  • Bloom, B. S., M. D. Englehard, E. J. Furst, W. H. Hill, and D. R. Krathwohl. 1956. “Taxonomy of Educational Objectives: The Classification of Educational Goals.” In Handbook I Cognitive Domain. New York: David McKay.
  • Chavez, R., C. Gimenez, B. Fynes, F. Wiengarten, and W. Yu. 2013. “Internal Lean Practices and Operational Performance: The Contingency Perspective of Industry Clockspeed.” International Journal of Operations and Production Management. 33 (5): 562–588. doi:10.1108/01443571311322724.
  • Chen, N. S., W. Y. Hwang, and G. D. Chen. 2013. “The Disruptive Power of Virtual Reality (VR) and Serious Games for Education.” Interactive Learning Environments 21 (2): 101–103. doi:10.1080/10494820.2012.704249.
  • Chen, H.-J. H., and H.-L. Hsu. 2019. “The Impact of a Serious Game on Vocabulary and Content Learning.” Computer Assisted Language Learning 0 (0): 1–22. doi:10.1080/09588221.2019.1593197.
  • Coates, E. J. 1986. “Three Models for White Collar Productivity Improvement.” Industrial Management 28 (2): 7.
  • Csikszentmihalyi, M 1990. Flow: The Psychology of Optimal Experience. New York: Harper & Row.
  • Drucker, P. F. 2001. Management Challenges for the 21st Century. 1st Ed. New York: Harper Business.
  • Duffy, F. (1998), The New Office. London: Conran Octopus.
  • European Central Bank. 2018. Structure of the Euro Area Economy. European Central Bank. https://www.ecb.europa.eu/mopo/eaec/html/index.en.html.
  • Huang, W., and D. Soman. 2013. “A Practitioner’s Guide to Gamification of Education.” Research Report Series Behavioural Economics in Action, Rotman School of Management, University of Toronto.
  • Kim, G., J. Humble, P. Debois, and J. Willis. 2016. The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations. Portland: IT Revolution Press.
  • Kropsu-Vehkapera, H., and V. Isoherranen. 2018. “Lean Approach in Knowledge Work.” Journal of Industrial Engineering and Management 11 (3): 429. doi:10.3926/Jiem.2595.
  • Landers, R. N., and R. C. Callan. 2011. “Casual Social Games as Serious Games: The Psychology of Gamification in Undergraduate Education and Employee Training.” Serious Games and Edutainment Applications. (1): 399–423. doi:10.1007/978-1-4471-2161-9_20.
  • Mettänen, P. 2005. “Design and Implementation of a Performance Measurement System for a Research Organization.” Production Planning and Control. 16 (2): 178–188. doi:10.1080/09537280512331333075.
  • Myers, P. S. 2009. Knowledge Management and Organisational Design. Oxford: Taylor & Francis. https://books.google.pt/books?id=5wX6Yu_HELAC.
  • Nicholson, S. 2012. “A User-Centered Theoretical Framework for Meaningful Gamification.” In Proceedings of Games+Learning+Society 8.0 (GLS 8.0), Madison, WI.
  • Ohno, T. 1988. Toyota Production System: Beyond Large-Scale Production. Portland: Productivity Press.
  • Pink, D. 2009. Drive: The Surprising Truth about What Motivate Us. New York: Riverhead Books.
  • Pourabdollahian, B., M. Taisch, and E. Kerga. 2012. “Serious Games in Manufacturing Education: Evaluation of Learners’ Engagement.” Procedia Computer Science 15: 256–265. doi:10.1016/j.procs.2012.10.077.
  • Prandy, K., A. Stewart and R. M. Blackburn. 1982. “White-Collar Work.” In Cambridge Studies in Sociology (London, England), edited by Alexander Stewart and Robert Martin Blackburn, 1934. London: Macmillan.
  • Pyöriä, P. 2005. “The Concept of Knowledge Work Revisited.” Journal of Knowledge Management 9 (3): 116–127. doi:10.1108/13673270510602818.
  • Rachman, A, and R. M. Ratnayake, C. 2018. “A Game-Based Learning System to Disseminate Kanban Concept in Engineering Context: A Case Study from Risk-Based Inspection Project.” IEEE International Conference on Industrial Engineering and Engineering Management. Singapore. doi:10.1109/IEEM.2017.8290301.
  • Rother, M., and J. Shook. 1999. Learning to See: Value Stream Mapping to Add Value and Eliminate Muda. Brookline: The Lean Enterprise Institute.
  • Rüttimann, B. G., U. P. Fischer, and M. T. Stöckli. 2014. “Leveraging Lean in the Office: Lean Office Needs a Novel and Differentiated Approach.” Journal of Service Science and Management 07 (05): 352–360. doi:10.4236/jssm.2014.75032.
  • Simões, J. 2015. Gamificação: Estratégias de Jogos Aplicadas ao e-Learning. Guimarães: TecMinho.
  • Soete, L. 2001. “ICTs, Knowledge Work and Employment: The Challenges to Europe.” International Labour Review 140 (2): 143–163. doi:10.1111/j.1564-913X.2001.tb00218.x.
  • Sousa, R., F. Moreira, and A. C. Alves. 2013. “Active Learning Using Physical Prototypes and Serious Games.” Proceedings of the Fifth International Symposium on Project Approaches (PAEE2013), Eindhoven, Netherlands, 8–9 July, pp. ID27.1-ID27.9
  • Sousa, R. M., D. Stadnicka, J. Dinis-Carvalho, R. M. C. M. C. Ratnayake, and V. Isoherranen. 2016. “Gamification Based Lean Knowledge Dissemination: A Case Study.” IEEE International Conference on Industrial Engineering and Engineering Management, Bali–Indonesia, 164–168. doi:10.1109/IEEM.2016.7797857.
  • Sutherland, J. 2014. Scrum: The Art of Doing Twice the Work in Half the Time. New York: Penguin Random House.
  • Von Rosing, M., S. A. White, F. Cummins, and H. De Man. 2014. “Business Process Model and Notation-BPMN.” In The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM. Waltham: Morgan Kaufmann.
  • Womack, J. P., D. T. Jones, and D. Roos. 1990. The Machine That Changed the World. New York: Simon and Schuster.
  • Womack, J., and D. Jones. 1996. Lean Thinking: Banish Waste and Create Wealth in Your Corporation. New York: Simon & Schuster.
  • Yang, D. 2014. “The Theoretical Analysis and Empirical Study on the Structure Modeling of Knowledge Work.” In 2014 International Conference on Management Science & Engineering 21th Annual Conference Proceedings, Helsinki - Finland, 1070–1077. doi:10.1109/ICMSE.2014.6930347.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.