Publication Cover
Production Planning & Control
The Management of Operations
Volume 32, 2021 - Issue 12
19,168
Views
25
CrossRef citations to date
0
Altmetric
Original Articles

Digitalisation and quality management: problems and prospects

, , , ORCID Icon &
Pages 990-1003 | Received 04 Nov 2019, Accepted 07 May 2020, Published online: 22 Jun 2020

References

  • Agrifoglio, R., C. Cannavale, E. Laurenza, and C. Metallo. 2017. “How Emerging Digital Technologies Affect Operations Management through Co-Creation. Empirical Evidence from the Maritime Industry.” Production Planning & Control 28 (16): 1298–1306. doi:10.1080/09537287.2017.1375150.
  • Alič, M.. 2018. “Integration of the ISO 9001 QMS with the Company’s IT Business System.” Total Quality Management & Business Excellence. 29 (9–10): 1143–1160. doi:10.1080/14783363.2018.1487216.
  • Alvesson, M., and K. Sköldberg. 2017. Reflexive Methodology: New Vistas for Qualitative Research. London: SAGE Publications Ltd.
  • Arksey, H., and P. Knight. 1999. Interviewing for Social Scientists: An Introductory Resource with Examples. London: SAGE Publications Ltd.
  • Backström, T., A. Fundin, and P. E. Johansson. 2017. Innovative Quality Improvements in Operations: Introducing Emergent Quality Management. Springer.
  • Benner, M. J., and M. L. Tushman. 2003. “Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited.” Academy of Management Review 28 (2): 238–256. doi:10.2307/30040711.
  • Berlak, J., S. Hafner, and V. G. Kuppelwieser. 2020. “Digitalization’s Impacts on Productivity: A Model-Based Approach and Evaluation in Germany’s Building Construction Industry.” Production Planning & Control doi:10.1080/09537287.2020.1740815.
  • Billon, M., F. Lera-Lopez, and R. Marco. 2010. “Differences in Digitalization Levels: A Multivariate Analysis Studying the Global Digital Divide.” Review of World Economics 146 (1): 39–73. doi:10.1007/s10290-009-0045-y.
  • Birkinshaw, J., and C. Gibson. 2004. “Building Ambidexterity into an Organisation.” MIT Sloan Management Review 45 (4): 47–55.
  • Brennen, J. S., and D. Kreiss. 2016. “Digitalization.” In The International Encyclopedia of Communication Theory and Philosophy, edited by K.B. Jensen, R.T. Craig, J.D. Pooley, and E.W. Rothenbuhler, 556–566. Chichester: John Wiley & Sons Inc.
  • Brynjolfsson, E., and A. McAfee. 2014. The Second Machine Age. New York: WW Norton & Company.
  • Campbell, J. L., C. Quincy, J. Osserman, and O. K. Pedersen. 2013. “Coding in-Depth Semistructured Interviews: Problems of Unitization and Intercoder Reliability and Agreement.” Sociological Methods & Research 42 (3): 294–320. doi:10.1177/0049124113500475.
  • Carlsson, C. 2018. “Decision Analytics Mobilized with Digital Coaching.” Intelligent Systems in Accounting, Finance and Management 25 (1): 3–17. doi:10.1002/isaf.1421.
  • Christiansson, P., K. Svidt, and B. Sørensen. 2009. “Future Integrated Design Environments.” Journal of Information Technology in Construction (ITcon) 14: 445–460.
  • Cocca, P., F. Marciano, D. Rossi, and M. Alberti. 2018. “Business Software Offer for Industry 4.0: The SAP Case.” IFAC-PapersOnLine, 16th IFAC Symposium on Information Control Problems in Manufacturing INCOM 2018, 51, 1200–1205. doi:10.1016/j.ifacol.2018.08.427.
  • Dean, J. W., and D. E. Jr., Bowen. 1994. “Management Theory and Total Quality: Improving Research and Practice through Theory Development.” Academy of Management Review 19 (3): 392–418. doi:10.5465/amr.1994.9412271803.
  • Dewa, M. T., A. F. van der Merwe, and S. Matope. 2018. “Digitalization of Shop-Floor Operations in the South African Tool, Die, and Mould-Making Industry.” South African Journal of Industrial Engineering 29 (2): 153–170. doi:10.7166/29-2-1899.
  • Duncan, R. B. 1976. “The Ambidextrous Organisation: Designing Dual Structures for Innovation.” In The Management of Organisational Design, edited by R. Kilman and L. Pondy, 167–188. New York: North Holland.
  • Eisenhardt, K. 1989. “Building Theories from Case Study Research.” Academy of Management Review 14 (4): 532–550. doi:10.5465/amr.1989.4308385.
  • Elg, M., I. Gremyr, A. Hellström, and L. Witell. 2011. “The Role of Quality Managers in Contemporary Organisations.” Total Quality Management & Business Excellence 22 (8): 795–806. doi:10.1080/14783363.2011.593899.
  • Esposito De Falco, S., A. Renzi, B. B. Orlando, and N. Cucari. 2017. “Open Collaborative Innovation and Digital Platforms.” Production Planning & Control 28 (16): 1344–1353. doi:10.1080/09537287.2017.1375143.
  • Evangelista, R., P. Guerrieri, and V. Meliciani. 2014. “The Economic Impact of Digital Technologies in Europe.” Economics of Innovation and New Technology 23 (8): 802–824. doi:10.1080/10438599.2014.918438.
  • Ferrari, E., M. Gamberi, F. Pilati, and A. Regattieri. 2018. “Motion Analysis System for the Digitalization and Assessment of Manual Manufacturing and Assembly Processes.” IFAC-PapersOnLine, 16th IFAC Symposium on Information Control Problems in Manufacturing INCOM 2018, 51: 411–416. doi:10.1016/j.ifacol.2018.08.329.
  • Ford, M. 2015. The Rise of the Robots: Technology and the Threat of Mass Unemployment. London: Oneworld Publications.
  • Gastaldi, L., F. P. Appio, M. Corso, and A. Pistorio. 2018. “Managing the Exploration-Exploitation Paradox in Healthcare: Three Complementary Paths to Leverage on the Digital Transformation.” Business Process Management Journal 24 (5): 1200–1234. doi:10.1108/BPMJ-04-2017-0092.
  • Ghobakhloo, M. 2018. “The Future of Manufacturing Industry: A Strategic Roadmap toward Industry 4.0.” Journal of Manufacturing Technology Management 29 (6): 910–936. doi:10.1108/JMTM-02-2018-0057.
  • Goffnett, S. P. 2020. “Leadership, Goal Acceptance, and QMS Conformance Readiness: Exploring the Mediating Effects of Audit Team Cohesion.” Total Quality Management & Business Excellence 31 (1–2): 43–67. doi:10.1080/14783363.2017.1412255.
  • Gölzer, P., and A. Fritzsche. 2017. “Data-Driven Operations Management: Organisational Implications of the Digital Transformation in Industrial Practice.” Production Planning & Control 28 (16): 1332–1343. doi:10.1080/09537287.2017.1375148.
  • Grönroos, C. 2008. “Service Logic Revisited: Who Creates Value? and Who Co-Creates?” European Business Review 20 (4): 298–314. doi:10.1108/09555340810886585.
  • Grönroos, C. 2011. “Value Co-Creation in Service Logic: A Critical Analysis.” Marketing Theory 11 (3): 279–301. doi:10.1177/1470593111408177.
  • Grover, V., and P. Ramanlal. 2004. “Digital Economics and the E-Business Dilemma.” Business Horizons 47 (4): 71–80. doi:10.1016/S0007-6813(04)00050-3.
  • Henriette, E., M. Feki, and I. Boughzala. 2016. “Digital Transformation Challenges.” MCIS 2016 Proceedings 33. http://aisel.aisnet.org/mcis2016/33.
  • Hoerl, R. W. 2001. “Six Sigma Black Belts: What Do They Need to Know?” Journal of Quality Technology 33 (4): 391–406. doi:10.1080/00224065.2001.11980094.
  • Kohli, R., and S. Johnson. 2011. “Digital Transformation in Latecomer Industries: CIO and CEO Leadership Lessons from Encana Oil & Gas (USA) Inc.” MIS Quarterly Executive 10 (4): 141–156.
  • Legner, Christine, Torsten Eymann, Thomas Hess, Christian Matt, Tilo Böhmann, Paul Drews, Alexander Mädche, Nils Urbach, and Frederik Ahlemann. 2017. “Digitalization: Opportunity and Challenge for the Business and Information Systems Engineering Community.” Business & Information Systems Engineering 59 (4): 301–308. doi:10.1007/s12599-017-0484-2.
  • Lindgren, L.,. C. Østergaard Madsen, S. Hofmann, and U. Melin. 2019. “Close Encounters of the Digital Kind: A Research Agenda for the Digitalization of Public Services.” Government Information Quarterly 36 (3): 427–436. doi:10.1016/j.giq.2019.03.002.
  • March, J. G. 1991. “Exploration and Exploitation in Organizational Learning.” Organization Science 2 (1): 71–87. doi:10.1287/orsc.2.1.71.
  • Martinez, F. 2019. “Process Excellence the Key for Digitalization.” Business Process Management Journal 25 (7): 1716–1733. doi:10.1108/BPMJ-08-2018-0237.
  • Miles, M. B., and A. M. Huberman. 1994. Qualitative Data Analysis: An Expanded Sourcebook. London: SAGE Publications Ltd.
  • O’Reilly, Charles A., and Michael L. Tushman. 2013. “Organisational Ambidexterity: Past, Present and Future.” Academy of Management Perspectives 27 (4): 324–338. doi:10.5465/amp.2013.0025.
  • Orlikowski, W. J., and S. C. Iacono. 2000. “The Truth Is Not out There: An Enacted View of the “Digital Economy.” In Understanding the Digital Economy. Data, Tools and Research, edited by E. Brynjolfsson and B. Kahin, 352–380. Cambridge: MIT Press.
  • Parviainen, P., M. Tihinen, J. Kääriäinen, and S. Teppola. 2017. “Tackling the Digitalization Challenge: How to Benefit from Digitalization in Practice.” International Journal of Information Systems and Project Management 5 (1): 63–77.
  • Patton, M. Q. 2015. Qualitative Research & Evaluation Methods. London: SAGE Publications Ltd.
  • Ponsignon, F., S. Kleinhans, and G. Bressolles. 2019. “The Contribution of Quality Management to an Organisation’s Digital Transformation: A Qualitative Study.” Total Quality Management & Business Excellence 30 (sup. 1): S17–S34. doi:10.1080/14783363.2019.1665770.
  • Ramaswamy, V., and K. Ozcan. 2018. “What is Co-Creation? An Interactional Creation Framework and Its Implications for Value Creation.” Journal of Business Research 84: 196–205. doi:10.1016/j.jbusres.2017.11.027.
  • Ramírez, R. 1999. “Value Co-Production: Intellectual Origins and Implications for Practice and Research.” Strategic Management Journal 20 (1): 49–65. doi:10.1002/(SICI)1097-0266(199901)20:1<49::AID-SMJ20>3.0.CO;2-2.
  • Roldán Bravo, M. I., F. J. Lloréns Montes, and A. Ruiz Moreno. 2017. “Open Innovation and Quality Management: The Moderating Role of Interorganisational IT Infrastructure and Complementary Learning Styles.” Production Planning & Control 28 (9): 744–757. doi:10.1080/09537287.2017.1306895.
  • Rothmann, W., and J. Koch. 2014. “Creativity in Strategic Lock-Ins: The Newspaper Industry and the Digital Revolution.” Technological Forecasting and Social Change 83: 66–83. doi:10.1016/j.techfore.2013.03.005.
  • Schiavone, F., and S. Sprenger. 2017. “Operations Management and Digital Technologies.” Production Planning & Control 28 (16): 1281–1283. doi:10.1080/09537287.2017.1375151.
  • Snowdon, A. W., C. Alessi, H. Bassi, R. T. DeForge, and K. Schnarr. 2015. “Enhancing Patient Experience through Personalization of Health Services.” Healthcare Management Forum 28 (5): 182–185. doi:10.1177/0840470415588656.
  • Sousa, R., and C. A. Voss. 2002. “Quality Management Re-Visited: A Reflective Review and Agenda for Future Research.” Journal of Operations Management 20 (1): 91–109. doi:10.1016/S0272-6963(01)00088-2.
  • Stolterman, E., and A. C. Fors. 2004. “Information Technology and the Good Life.” In Information Systems Research: Relevant Theory and Informed Practice, edited by B. Kaplan, 687–692. London: Kluwer Academic Publishers.
  • Tilson, D., K. Lyytinen, and C. Sørensen. 2010. “Research Commentary – Digital Infrastructures: The Missing is Research Agenda.” Information Systems Research 21 (4): 748–759. doi:10.1287/isre.1100.0318.
  • Tushman, Michael L., and Charles A. O’Reilly. 1996. “Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change.” California Management Review 38 (4): 8–23. doi:10.2307/41165852.
  • Voss, C., N. Tsikriktsis, and M. Frohlich. 2002. “Case Research in Operations Management.” International Journal of Operations & Production Management 22 (2): 195–219. doi:10.1108/01443570210414329.
  • Yin, R. K. 2013. Case Study Research: Design and Methods. London: SAGE Publications Ltd.
  • Zangiacomi, A., J. Oesterle, R. Fornasiero, M. Sacco, and A. Azevedo. 2017. “The Implementation of Digital Technologies for Operations Management: A Case Study for Manufacturing Apps.” Production Planning & Control 28 (16): 1318–1331. doi:10.1080/09537287.2017.1375142.
  • Zangiacomi, A., E. Pessot, R. Fornasiero, M. Bertetti, and M. Sacco. 2020. “Moving towards Digitalization: A Multiple Case Study in Manufacturing.” Production Planning & Control 31 (2–3): 143–157. doi:10.1080/09537287.2019.1631468.
  • Zhang, D., K. Linderman, and R. G. Schroeder. 2012. “The Moderating Role of Contextual Factors on Quality Management Practices.” Journal of Operations Management 30 (1-2): 12–23. doi:10.1016/j.jom.2011.05.001.
  • Zhang, D., K. Linderman, and R. G. Schroeder. 2014. “Customizing Quality Management Practice: A Conceptual and Measurement Framework.” Decision Sciences 45 (1): 81–114. doi:10.1111/deci.12059.
  • Zhou, J. 2013. “Digitalization and Intelligentization of Manufacturing Industry.” Advances in Manufacturing 1 (1): 1–7. doi:10.1007/s40436-013-0006-5.