References
- Al-Fuqaha, A., M. Guizani, M. Mohammadi, M. Aledhari, and M. Ayyash. 2015. “Internet of Things: A Survey on Enabling Technologies, Protocols, and Applications.” IEEE Communications Surveys & Tutorials 17 (4): 2347–2376. doi:https://doi.org/10.1109/COMST.2015.2444095.
- Baines, T. S., H. W. Lightfoot, S. Evans, A. Neely, R. Greenough, J. Peppard, R. Roy, et al. 2007. “State-of-the-Art in Product-Service Systems.” Proceedings of the Institution of Mechanical Engineers, Part B: journal of Engineering Manufacture 221 (10): 1543–1552. doi:https://doi.org/10.1243/09544054JEM858.
- Baines, T., and V. G. Shi. 2015. “A Delphi Study to Explore the Adoption of Servitization in UK Companies.” Production Planning & Control 26 (14–15): 1171–1187. doi:https://doi.org/10.1080/09537287.2015.1033490.
- Baines, T., and H. W. Lightfoot. 2013. “Servitization of the Manufacturing Firm: Exploring the Operations Practices and Technologies That Deliver Advanced Services.” International Journal of Operations & Production Management 34 (1): 2–35. doi:https://doi.org/10.1108/IJOPM-02-2012-0086.
- Baines, T., A. Ziaee Bigdeli, O. F. Bustinza, V. G. Shi, J. Baldwin, and K. Ridgway. 2017. “Servitization: Revisiting the State-of-the-Art and Research Priorities.” International Journal of Operations & Production Management 37 (2): 256–278. doi:https://doi.org/10.1108/IJOPM-06-2015-0312.
- Bernard, H. R. 2017. Research Methods in Anthropology: Qualitative and Quantitative Approaches. 4th ed. Oxford, UK: Rowman & Littlefield.
- Brambila-Macias, S. A., T. Sakao, and C. Kowalkowski. 2018. “Bridging the Gap between Engineering Design and Marketing: Insights for Research and Practice in Product/Service System Design.” Design Science 4: 1–61. doi:https://doi.org/10.1017/dsj.2018.3.
- Brax, S. A., and F. Visintin. 2017. “Meta-Model of Servitization: The Integrative Profiling Approach.” Industrial Marketing Management 60: 17–32. doi:https://doi.org/10.1016/j.indmarman.2016.04.014.
- Chang, F., G. Zhou, W. Cheng, C. Zhang, and C. Tian. 2019. “A Service-Oriented Multi-Player Maintenance Grouping Strategy for Complex Multi-Component System Based on Game Theory.” Advanced Engineering Informatics 42: 100970. doi:https://doi.org/10.1016/j.aei.2019.100970.
- Davies, P., G. Parry, K. Alves, and I. Ng. 2020. “How Additive Manufacturing Allows Products to Absorb Variety in Use: Empirical Evidence from the Defensive Industry.” Production Planning & Control 1: 1–18.
- Dmitrijeva, J., A. Schroeder, A. Ziaee Bigdeli, and T. Baines. 2019. “Context Matters: How Internal and External Factors Impact Servitization.” Production Planning & Control 31 (13): 1077–1097.
- Eggert, A., J. Hogreve, W. Ulaga, and E. Muenkhoff. 2014. “Revenue and Profit Implications of Industrial Service Strategies.” Journal of Service Research 17 (1): 23–39. doi:https://doi.org/10.1177/1094670513485823.
- Eisenhardt, K. M. 1989. “Building Theories from Case Study Research.” A cademy of Management Review 14 (4): 532–550.
- Fain, Nusa, Beverly Wagner, and Neil Kay. 2018. “Driving Innovation through Ambidextrous Service Provision—Long Life Cycle Products in Manufacturing Contexts.” Technological Forecasting and Social Change 130: 3–13. doi:https://doi.org/10.1016/j.techfore.2017.05.013.
- Foote, N. W., J. Galbraith, Q. Hope, and D. Miller. 2001. “Making Solutions the Answer.” The McKinsey Quarterly 3: 84.
- Gebauer, H., and T. Friedli. 2005. “Behavioral Implications of the Transition Process from Products to Services.” Journal of Business & Industrial Marketing 20 (2): 70–78.
- Gebauer, H., E. Fleisch, and T. Friedli. 2005. “Overcoming the Service Paradox in Manufacturing Companies.” European Management Journal 23 (1): 14–26. doi:https://doi.org/10.1016/j.emj.2004.12.006.
- Jorgensen, D. L. 2015. “Participant Observation.” In Emerging Trends in the Social and Behavioral Sciences: An Interdisciplinary, Searchable, and Linkable Resource, 1–15. Hoboken, NJ: John Wiley & Sons.
- Klimanov, D., and O. Tretyak. 2019. “Linking Business Model Research and Marketing: New Network-Based Approach to Business Model Analysis.” Journal of Business & Industrial Marketing 34 (1): 117–136. doi:https://doi.org/10.1108/JBIM-12-2017-0330.
- Kuijken, B., G. Gemser, and N. M. Wijnberg. 2017. “Effective Product-Service Systems: A Value-Based Framework.” Industrial Marketing Management 60: 33–41. doi:https://doi.org/10.1016/j.indmarman.2016.04.013.
- Kwak, Kiho, and Wonjoon Kim. 2016. “Effect of Service Integration Strategy on Industrial Firm Performance.” Journal of Service Management 27 (3): 391–430. doi:https://doi.org/10.1108/JOSM-03-2014-0088.
- Legnani, E., S. Cavalieri, and S. Ierace. 2009. “A Framework for the Configuration of after-Sales Service Processes.” Production Planning & Control 20 (2): 113–124. doi:https://doi.org/10.1080/09537280802707522.
- Lightfoot, H., T. Baines, and P. Smart. 2013. “The Servitization of Manufacturing a Systematic Literature Review of Interdependent Trends.” International Journal of Operations & Production Management 33 (11–12): 1408–1434.
- Mastrogiacomo, L., F. Barravecchia, and F. Franceschini. 2018. “Definition of a Conceptual Scale of Servitization: Proposal and Preliminary Results.” CIRP Journal of Manufacturing Science and Technology 29: 141–156.
- Naik, P., A. Schroeder, K. K. Kapoor, A. Z. Bigdeli, and T. Baines. 2020. “Behind the Scenes of Digital Servitization: Actualising IoT-Enabled Affordances.” Industrial Marketing Management 89: 232–244. doi:https://doi.org/10.1016/j.indmarman.2020.03.010.
- Neely, A., O. Benedettini, and I. Visnjic. 2011. “The Servitization of Manufacturing: Further Evidence.” In Paper presented at 18th European Operations Management Association Conference, July (Vol. 1), Cambridge, UK.
- Oliva, R., and R. Kallenberg. 2003. “Managing the Transition from Products to Services.” International Journal of Service Industry Management 14 (2): 160–172. doi:https://doi.org/10.1108/09564230310474138.
- Opresnik, D., and M. Taisch. 2015. “The Value of Big Data in Servitization.” International Journal of Production Economics 165: 174–184. doi:https://doi.org/10.1016/j.ijpe.2014.12.036.
- Pacheco, D. A. J., C. S. Ten Caten, C. F. Jung, H. V. G. Navas, V. A. Cruz-Machado, and L. M. Tonetto. 2019. “State of the Art on the Role of the Theory of Inventive Problem Solving in Sustainable Product-Service Systems: Past, Present, and Future.” Journal of Cleaner Production 212: 489–504.
- Reim, W., V. Parida, and D. Örtqvist. 2015. “Product–Service Systems (PSS) Business Models and Constructs–a Systematic Literature Review.” Journal of Cleaner Production 97: 61–75. doi:https://doi.org/10.1016/j.jclepro.2014.07.003.
- Reinartz, W., and W. Ulaga. 2008. “How to Sell Services More Profitably.” Harvard Business Review 86 (5): 90–96, 129.
- Roda, I., and M. Garetti. 2014. “The Link between Costs and Performances for Total Cost of Ownership Evaluation of Physical Asset: State of the Art Review.” Paper presented at 2014 International ICE Conference on Engineering, Technology and Innovation (ICE), pp. 1–8. IEEE.
- Rodríguez, A. E., G. Pezzotta, R. Pinto, and D. Romero. 2020. “A Comprehensive Description of the Product-Service Systems’ Cost Estimation Process: An Integrative Review.” International Journal of Production Economics 221: 107481. doi:https://doi.org/10.1016/j.ijpe.2019.09.002.
- Saccani, N., M. Perona, and A. Bacchetti. 2017. “The Total Cost of Ownership of Durable Consumer Goods: A Conceptual Model and an Empirical Application.” International Journal of Production Economics 183: 1–13. doi:https://doi.org/10.1016/j.ijpe.2016.09.021.
- Santamaría, L., M. J. Nieto, and I. Miles. 2012. “Service Innovation in Manufacturing Firms: Evidence from Spain.” Technovation 32 (2): 144–155. doi:https://doi.org/10.1016/j.technovation.2011.08.006.
- Tukker, A. 2004. “Eight Types of Product–Service System: Eight Ways to Sustainability? Experiences from SusProNet.” Business Strategy and the Environment 13 (4): 246–260. doi:https://doi.org/10.1002/bse.414.
- Tukker, A. 2015. “Product Services for a Resource-Efficient and Circular Economy–a Review.” Journal of Cleaner Production 97: 76–91. doi:https://doi.org/10.1016/j.jclepro.2013.11.049.
- Tuli, K. R., A. K. Kohli, and S. G. Bharadwaj. 2007. “Rethinking Customer Solutions: From Product Bundles to Relational Processes.” Journal of Marketing 71 (3): 1–17. doi:https://doi.org/10.1509/jmkg.71.3.001.
- Ulaga, W., A. Kondis, and L. McTeague. 2013. “From Product to Service: Navigating the Transition.” Insights 1501: 1–4.
- Valencia Cardona, A. M., R. Mugge, J. P. Schoormans, and H. N. Schifferstein. 2014. “Challenges in the Design of Smart Product-service Systems (PSSs): Experiences from Practitioners.” Proceedings of the 19th DMI: Academic Design Management Conference. Design Management in an Era of Disruption, London, UK, September 2–4, 2014. Design Management Institute.
- Vezzoli, C., F. Ceschin, J. C. Diehl, and C. Kohtala. 2015. “New Design Challenges to Widely Implement ‘Sustainable Product–Service Systems.” Journal of Cleaner Production 97: 1–12.
- Voss, C. 2010. “Case Research in Operations Management.” In Researching Operations Management, 176–209. Oxfordshire, UK: Routledge.
- Weeks, R. V., and J. W. Du Plessis. 2011. Servitization: Developing a Business Model to Translate Corporate Strategy into Strategic Projects.” Paper presented at 2011 Proceedings of PICMET'11 Technology Management in the Energy Smart World (PICMET), 1–10. IEEE.
- Xie, W., Z. Jiang, Y. Zhao, and X. Shao. 2014. “Contract Design for Cooperative Product Service System with Information Asymmetry.” International Journal of Production Research 52 (6): 1658–1680. doi:https://doi.org/10.1080/00207543.2013.847293.
- Yin, R. K. 2017. Case Study Research and Applications: Design and Methods. Thousand Oaks, CA: Sage publications.
- Zheng, P., Z. Wang, C. H. Chen, and L. P. Khoo. 2019. “A Survey of Smart Product-Service Systems: Key Aspects, Challenges and Future Perspectives.” Advanced Engineering Informatics 42: 100973. doi:https://doi.org/10.1016/j.aei.2019.100973.
- Zhu, H., and S. E. Madnick. 2009. “Finding New Uses for Information.” MIT Sloan Management Review 50 (4): 18.