Group-specific business process improvements via a port community system: the case of RotterdamFootnote

1 This paper is the inseparable result of a co-operation between the authors. However, Sections 2.1 and 2.3 by Francesco Schiavone; Section 1 by Francesco Schiavone and Junsong Chen; Sections 5 and 6 by Michele Simoni; Sections 2.2, and 3 were written by Marcello Risitano; Section 4 (and its sub-sections) by Daniele Leone.

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