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- HENRIK BUNDGAARD JENSEN is currently a manufacturing systems consultant for Hewlett-Packard's Professional Services Organization in Copenhagen, Denmark. He consults and acts as project manager for implementations of production and materials management application software. Mr Jensen holds a Master of Science degree in Mechanical Engineering from The Technical University of Denmark.
- BRIAN J. WESTCOTT is a management consultant with A. T. Kearney Technology Inc., an international management consulting firm. He consults in the areas of strategic planning, technology development, and productive product and process development. His assignments have included work in the chemical, automotive, electronics, machinery, and computer industries. Before joining A. T. Kearney Technology, Brian was with General Electric's Corporate Development Group as programme manager of Integrated New Product and Process Development. Dr Westcott has also worked for General Electric's Corporate Research and Development Center in the area of industrial automation, and for Combustion Engineering in the area of power plant automation. Dr Westcott holds a BS in mechanical engineering from Lehigh University, an MS in mechanical engineering with a specialty in control systems from Stanford University, and a PhD in Industrial Engineering and Engineering Management from Stanford University. The research for this paper was done during his appointment as a PostDoctoral Research Fellow at the Stanford Graduate School of Business.
- The article is based on a Master's thesis completed by Henrik Bundgaard Jensen with Dr Brian J. Westcott serving as an associated adviser.