References
- Amstrong , J. S. and Overton , T. 1977 . Estimating non response bias in mail surveys . Journal of Marketing Research , 14 : 396 – 402 .
- Barras , R. 1986 . Towards a theory of innovation in services . Research Policy , 15 : 161 – 73 .
- Bhagwati , J. 1987 . El comercio internacional de servicios y su relevancia para el desarrollo económico . Ekonimiaz , : 13 – 14 .
- Camacho , J. A. and Rodriguez , M. 2008 . Patterns of innovation in the service sector: Some insights from the Spanish innovation survey . Economics of Innovation and New Technology , 17 ( 5 ) : 459 – 71 .
- Consoli , D. 2007 . Services and systemic innovation: A cross-sectoral analysis . Journal of Institutional Economics , 3 ( 1 ) : 71 – 89 .
- Cox , E. P. 1980 . The optimal number of response alternatives for scale: A review . Journal of Marketing Research , 17 : 407 – 22 .
- Cuadrado Roura , J. R. 1999 . El sector servicios y el empleo en España. Evolución reciente y perspectivas de futuro , Madrid : Fundación BBV .
- Dalziel , M. 2007 . A systems-based approach to industry classification . Research Policy , 36 : 1559 – 74 .
- den Hertog , P. 2000 . Knowledge-intensive business services as co-producers of innovation . International Journal of Innovation Management , 4 : 491 – 528 .
- Drejer , I. 2004 . Identifying innovation in surveys of services: A Schumpeterian perspective . Research Policy , 33 : 551 – 62 .
- Elche , D. and González , A. 2007 . Innovation in service firms: Exploratory analysis of innovation patterns . Management Research , 5 ( 2 ) : 111 – 26 .
- Elche , D. and González , A. 2008 . Influence of innovation on performance: Analysis of Spanish service firms . The Service Industries Journal , 28 ( 10 ) : 1483 – 1499 .
- Freel , M. 2006 . Patterns of technological innovation in knowledge-intensive business services . Industry and Innovation , 13 : 335 – 58 .
- González Moreno , M. 1997 . Los servicios de la economía Española. Viejos problemas, nuevos retos , Madrid : Instituto De Estudios Económicos .
- González Moreno, M. 2000. El ajuste entre la estrategia competitiva y la estrategia de innovación tecnológica: Su implicación en el resultado de la empresa. Castilla–La Mancha: Publicaciones Universidad de Castilla-La Mancha, Serie Tesis Doctorales
- Grant , J. H. and King , W. R. 1982 . The logic of strategic planning , Boston, MA : Little, Brown .
- Gupta , A. K. and Govindarajan , V. 1984 . Business unit strategy, managerial characteristics, and business unit effectiveness at strategy implementation . Academy of Management Journal , 27 ( 1 ) : 25 – 41 .
- Hair , J. F. , Anderson , R. E. , Tatham , R. L. and Black , W. C. 1995 . Multivariate data analysis , Englewood Cliffs, NJ : Prentice-Hall .
- Hambrick , D. 1983 . An empirical typology of mature industrial product enviromnent . Academy of Management Journal , 26 : 213 – 30 .
- Helfat , C. and Peteraf , M. 2003 . The dynamic resource-based view: Capability lifecycles . Strategic Management Journal , : 997 – 1010 . Special Issue, 24
- Hollenstein , H. 2003 . Innovation modes in the swiss service sector: A cluster analysis based on firm-level data . Research Policy , 32 : 845 – 63 .
- Huerta , E. and Larraza , K. 2001 . Tecnologías de la información e innovación organizativa en la empresa Española . Economía Industrial , 340 : 51 – 60 .
- INE. 2005. El sector servicios. Cifras INE 3, Instituto Nacional de Estadística de España, Madrid Available at http://www.ine.es/inebase/ (accessed 15 February 2009)
- Kim , L. and Lim , Y. 1988 . Environment, generic strategies and performance in a rapidly developing country: A taxonomic approach . Academy Management Journal , 31 : 802 – 27 .
- Lundvall , B. Å. , Johnson , B. , Andersen , E. S. and Dalum , B. 2002 . National systems of production, innovation and competence building . Research Policy , 31 : 213 – 31 .
- Miles , I. 1996 . “ Innovation in services ” . In The handbook of industrial innovation Edited by: Dodgson , M. and Rothwell , R. 243 – 56 . London: Edward Elgar
- Miles , I. 2004 . “ Innovation in services ” . In The Oxford handbook of innovation , Oxford : Oxford University Press .
- Miles , I. 2005 . Knowledge intensive business services: Prospects and policies . Foresight , 7 : 39 – 63 .
- Miller , D. 1991 . Stale in the saddle: CEO tenure and match between organization and environment . Management Science , 37 ( 1 ) : 34 – 52 .
- Miller , D. 1992 . Environmental fit vs. internal fit . Organizacional Science , 3 ( 2 ) : 159 – 78 .
- Miller , D. 1998 . Relating Porter's business strategies to environment and structure: Analysis and performance implications . Academy of Management Journal , 31 ( 2 ) : 280 – 308 .
- Miller , D. and Friesen , P. H. 1978 . Archetypes of strategy formulation . Management Science , 24 : 921 – 33 .
- Nunnally , J. C. 1978 . Psychometric theory , New York : McGraw-Hill .
- OECD. 2005. The service economy in OECD countries. STI Working Papers, Statistical Analysis of Science, Technology and Industry, 2005/3. Paris: OECD
- OECD–EUROSTAT . 1997 . Proposed guidelines for collecting and interpreting technological innovation data: Oslo manual , Paris : OECD .
- Punj , G. and Stewart , D. 1983 . Cluster analysis in marketing research: Review and suggestions for application . Journal of Marketing Research , 20 : 134 – 48 .
- Salter , A. and Tether , B. S. Innovation in services: Through the looking glass of innovation studies . A background review paper prepared for the inaugural meeting of the Grand Challenges in Services (GCS) forum, held at Said Business School . May 2006 , Oxford.
- Soh , C. and Markus , M. Business-to-business electronic marketplaces: A strategic archetypes approach . Proceedings of the 23rd International Conference on Information Systems . December 2002 . Barcelona http://www.aisel.isworld.org/proceeding_pdf.asp?Vpath=&PDFpath=&Spath=/ICIS/2002/02rip26.pdf
- Sundbo , J. 1997 . Management of innovation in services . The Service Industries Journal , 17 ( 3 ) : 432 – 55 .
- Sundbo , J. 2002 . The service economy: Standardisation or customisation? . The Service Industries Journal , 22 ( 4 ) : 93 – 116 .
- Sundbo, J., and F. Gallouj. 1998. Innovation in services. (Project Services in Innovation, Innovation, in Services – Services, European Innovation Systems (S14S-S2-98)), European Commission, Targeted Socia-Economic Research Programme (TSER), ERB-SOE1-CT-96-1051. http://www.step.no/old/Projectarea/si4s/index.htm
- Sundbo , J. and Gallouj , F. 2000 . Innovation as a loosely coupled system in services . International Journal of Services Technology and Management , 1 ( 1 ) : 15 – 37 .
- Teece , D. J. and Pisano , G. 1994 . The dynamic capabilities of enterprises: an introduction . Industrial and Corporate Change , 3 ( 3 ) : 537 – 56 .
- Teece , D. J. , Pisano , G. and Shuen , A. 1997 . Dynamic capabilities and strategic management . Strategic Management Journal , 18 ( 7 ) : 509 – 33 .
- Tether , B. S. and Metcalfe , J. S. 2003 . Horndal at Heathrow? Capacity creation through co-operation and system evolution . Industrial and Corporate Change , 12 : 437 – 76 .
- Tether , B. S. , Hipp , C. and Miles , I. 2001 . Standardisation and particularisation in services: Evidence from Germany . Research Policy , 30 : 1115 – 38 .
- Venkatraman , N. 1989 . The concept the fit in strategy research: Toward verbal and statistical correspondence . Academy of Management Review , 14 ( 3 ) : 423 – 44 .
- Venkatraman , N. 1990 . Performance implications of strategic coalignment: A methodological perspective . Journal of Management Studies , 27 ( 1 ) : 19 – 41 .
- Venkatraman , N. and Camillus , J. C. 1984 . Exploring the concepts of fit in strategic management . Academy of Management Review , 9 : 513 – 25 .
- Venkatraman , N. and Prescott , J. E. 1990 . Environment–strategy coalignement: An empirical test of its performance implication . Strategic Management Journal , 11 : 1 – 23 .
- Winter , S. G. 2003 . Understanding dynamic capabilities . Strategic Management Journal , : 991 – 6 . Special Issue, 24
- Zajac , E. J. , Kraatz , M. S. and Bresse , R. K. 2000 . Modeling the dynamics of strategic fit: A normative approach to strategic change . Strategic Management Journal , 21 ( 4 ) : 429 – 53 .