References
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- Bowerman, M., Ball, A. and Francis, G. (2001), Benchmarking as a tool for modernization of local government. Financial Accountability and Management, 17, 4, pp. 321–329.
- Kaplan, R. S. and Norton, D. P. (1992), The Balanced Scorecard-Measures that drive performance. Harvard Business Review, 70, 1, pp. 71–79.
- Martin, S. (1999), Visions of Best Value; modernizing or just muddling through? Public Money & Management, 19, 4, pp. 57–61.
- Martin, S. (2002), Best Value: New Public Management or new direction? In McLaughlin, K. et al. (Eds), New Public Management; Current Trends and Future Prospects (Routledge, London), Chapter 8.
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