Performance measurement and management in Portuguese law enforcement

References

• Araújo , J. 2001 . Improving public service delivery: the crossroads between NPM and traditional bureaucracy . Public Administration , 79 ( 4 ) : 915 – 932 . (doi:10.1111/1467-9299.00286)
   Web of Science ®Google Scholar
• de Bruijn , H. 2002 . Managing Performance in the Public Sector , London : Routledge .
   Google Scholar
• Barros , C. 2006 . Productivity growth in the Lisbon police force . Public Organization Review , 6 : 21 – 35 . (doi:10.1007/s11115-006-3500-4)
   Google Scholar
• Carmona , S. and Grönlund , A. 2003 . Measures vs actions: the balanced scorecard in Swedish law enforcement . International Journal of Operations & Production Management , 23 ( 12 ) : 1475 – 1496 . (doi:10.1108/01443570310506722)
   Web of Science ®Google Scholar
• Carter , N. , Klein , R. and Day , P. 1993 . How Organizations Measure Success: The Use of Performance Indicators in Government , London : Routledge .
   Google Scholar
• Carvalho , J. , Fernandes , M. J. , Lambert , V. and Lapsley , I. 2006 . Measuring fire service performance: a comparative study . International Journal of Public Sector Management , 19 ( 2 ) : 165 – 179 . (doi:10.1108/09513550610650428)
   Google Scholar
• Collier , P. 1998 . Operations and accountability: the role of performance indicators, financial devolution and strategy in the management of a police force . International Journal of Police Science and Management , 1 ( 1 ) : 81 – 93 .
   Google Scholar
• Collier , P. 2001a . “ Police performance management—an ethical dilemma ” . In Policing, Ethics and Human Rights , Edited by: Neyroud , P. and Alan , B. London : Willan Publishing/Routledge .
   Google Scholar
• Collier , P. 2001b . The power of accounting: a field study of local financial management in a police force . Management Accounting Research , 12 : 465 – 486 . (doi:10.1006/mare.2001.0157)
   Google Scholar
• Collier , P. 2004 . Police in South Africa: replication and resistance to new public management reforms . Public Management Review , 6 ( 1 ) : 1 – 20 . (doi:10.1080/14719030410001675713)
   Google Scholar
• Collier , P. 2006 . Costing police services: the politicization of accounting . Critical Perspectives on Accounting , 17 : 57 – 86 . (doi:10.1016/j.cpa.2004.02.008)
   Google Scholar
• Drake , L. and Simper , R. 2005 . The measurement of police force efficiency: an assessment of UK . Contemporary Economic Policy , 23 ( 4 ) : 465 – 482 . (doi:10.1093/cep/byi035)
   Web of Science ®Google Scholar
• Gomes , P. , Mendes , S. and Carvalho , J. 2008 . “ Use of performance measurement in the public sector: the case of the police service ” . In Implementing Reforms in Public Sector Accounting , Edited by: Jorge , S. Portugal : Coimbra University Press .
   Google Scholar
• Guthrie , J. and English , L. 1997 . Performance information and program evaluation in the Australian public sector . International Journal of Public Sector Management , 10 ( 3 ) : 154 – 164 . (doi:10.1108/09513559710166039)
   Google Scholar
• Hoque , Z. , Arends , S. and Alexander , R. 2004 . Policing the police service: a case study of the rise of ‘new public management’ within an Australian police service . Accounting, Auditing & Accountability Journal , 17 ( 1 ) : 59 – 84 . (doi:10.1108/09513570410525210)
   Google Scholar
• Hood , C. 1995 . The ‘new public management’ in the 1980s: variations on a theme . Accounting, Organizations & Society , 20 ( 2/3 ) : 93 – 109 . (doi:10.1016/0361-3682(93)E0001-W)
   Web of Science ®Google Scholar
• Hoogenboezem , A. and Hoogenboezem , B. 2005 . Coping with targets: performance measurement in the Netherlands police . International Journal of Productivity and Performance Management , 54 ( 7 ) : 568 – 578 . (doi:10.1108/17410400510622232)
   Google Scholar
• Jackson , P. 1993 . Public service performance evaluation: a strategic perspective . Public Money & Management , 13 ( 4 ) : 9 – 14 . (doi:10.1080/09540969309387783)
   Web of Science ®Google Scholar
• Kloot , L. and Martin , J. 2000 . Strategic performance management: a balanced approach to performance management issues in local government . Management Accounting Research , 11 : 231 – 251 . (doi:10.1006/mare.2000.0130)
   Google Scholar
• Lambropoulou , E. 2004 . Citizen's safety, business trust and Greek police . International Review of Administrative Sciences , 70 ( 1 ) : 89 – 110 . (doi:10.1177/0020852304041233)
   Web of Science ®Google Scholar
• Lapsley , I. 1999 . Accounting and the new public management: instruments of substantive efficiency or a rationalizing modernity? . Financial Accountability and Management , 15 ( 3/4 ) : 201 – 207 . (doi:10.1111/1468-0408.00081)
   Google Scholar
• Lapsley , I. 2008 . The NPM agenda: back to the future . Financial Accountability and Management , 24 ( 1 ) : 77 – 96 . (doi:10.1111/j.1468-0408.2008.00444.x)
   Google Scholar
• Loveday , B. 1995 . Reforming the police: from local service to state police? . Political Quarterly , : 141 – 156 . (doi:10.1111/j.1467-923X.1995.tb00459.x)
   Web of Science ®Google Scholar
• Manning , P. 2008 . Performance rituals . Policing: A Journal of Policy and Practice , 2 ( 3 ) : 284 – 293 .
   Google Scholar
• Ministry of Finance . 2007 . State Budget for 2008 Report. See http://www.gpeari.minfinancas.pt/arquivo-interno-de-ficheiros/orcamento-do-estado/Relatorio%20OE2008_EN.pdf/view
   Google Scholar
• Neyroud , P. 2008 . Past, present and future performance: lessons and prospects for the measurement of police performance . Policing , 2 ( 3 ) : 340 – 348 . (doi:10.1093/police/pan049)
   Google Scholar
• Rautiainen , A. , Urquia , E. and Munoz , C. 2011 . Analyzing and developing police performance indicators: a comparative case study of Spain and Finland. Paper presented at the European Accounting Association conference, Rome
   Google Scholar
• Rogerson , P. 1995 . Performance measurement and policing: police service or law enforcement agency? . Public & Money Management , 15 ( 4 ) : 25 – 30 . (doi:10.1080/09540969509387891)
   Web of Science ®Google Scholar
• Shilston , T. 2008 . One, two, three, what are we still counting for? Police performance regimes, public perceptions of service delivery and the failure of quantitative measurement . Policing , 2 ( 3 ) : 359 – 366 . (doi:10.1093/police/pan043)
   Google Scholar
• Thomas , P. 2006 . Performance Measurement, Reporting, Obstacles and Accountability , Canberra : Australian National University Press .
   Google Scholar
• Verbeeten , M. 2008 . Performance management practices in public sector organizations: impact on performance . Accounting, Auditing and Accountability Journal , 21 : 427 – 454 . (doi:10.1108/09513570810863996)
   Google Scholar
• Wisniewski , M. and Dickson , A. 2001 . Measuring performance in Dumfries and Galloway constabulary with the balanced scorecard . Journal of the Operational Research Society , 52 : 1057 – 1066 . (doi:10.1057/palgrave.jors.2601191)
   Web of Science ®Google Scholar