10,175
Views
11
CrossRef citations to date
0
Altmetric
Research articles

Digital transformation going local: implementation, impacts and constraints from a German perspective

ORCID Icon & ORCID Icon

References

  • Baldwin, J. N., Gauld, R., & Goldfinch, S. (2012). What public servants really think of e-government. Public Management Review, 14(1), 105–127. https://doi.org/10.1080/14719037.2011.589616
  • Barbosa, A. F., Pozzebon, M., & Diniz, E. H. (2013). Rethinking e-government performance assessment from a citizen perspective. Public Administration, 91(3), 744–762. https://doi.org/10.1111/j.1467-9299.2012.02095.x
  • Beck, R., Hilgers, D., Krcmar, H., Krimmer, R., Margraf, M., Parycek, P., Schliesky, U., & Schuppan, T. (2017). Digitale Transformation der Verwaltung—Empfehlungen für eine gesamtstaatliche Strategie. Bertelsmann Stiftung.
  • Bekkers, V., & Homburg, V. (2007). The myths of e-government: looking beyond the assumptions of a new and better government. The Information Society, 23(5), 373–382. https://doi.org/10.1080/01972240701572913
  • Ben, E. R., & Schuppan, T. (2014). E-government innovations and work transformations: implications of the introduction of electronic tools in public government organizations. International Journal of Electronic Government Research, 10(1), 1–17. https://doi.org/10.4018/ijegr.2014010101
  • Berger, J. B., Hertzum, M., & Schreiber, T. (2016). Does local government staff perceive digital communication with citizens as improved service? Government Information Quarterly, 33(2), 258–269. https://doi.org/10.1016/j.giq.2016.03.003
  • Bogumil, J., Kuhlmann, S., Gerber, S., & Schwab, C. (2019). Bürgerämter in Deutschland. Nomos.
  • Bouckaert, G., & Kuhlmann, S. (2016). Comparing local public sector reforms: institutional policies in context. In S. Kuhlmann & G. Bouckaert (Eds.), Local public sector reforms in times of crisis: national trajectories and international comparisons (pp. 1–20). Palgrave Macmillan. https://doi.org/10.1057/978-1-137-52548-2
  • Budding, T., Faber, B., & Gradus, R. (2018). Assessing electronic service delivery in municipalities: Determinants and financial consequences of e-government implementation. Local Government Studies, 44(5), 697–718. https://doi.org/10.1080/03003930.2018.1473768
  • Coursey, D., & Norris, D. F. (2008). Models of e-government: are they correct? Public Administration Review, 68(3), 523–536. https://doi.org/10.1111/j.1540-6210.2008.00888.x
  • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
  • Dukic, D., Dukic, G., & Bertovic, N. (2017). Public administration employees’ readiness and acceptance of e-government: Findings from a Croatian survey. Information Development, 33(5), 525–539. https://doi.org/10.1177/0266666916671773
  • Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006). New public management is dead—long live digital-era governance. Journal of Public Administration Research and Theory, 16(3), 467–494. https://doi.org/10.1093/jopart/mui057
  • Enticott, G. (2004). Multiple voices of modernization: some methodological implications. Public Administration, 82(3), 743–756. https://doi.org/10.1111/j.0033-3298.2004.00417.x
  • Eppel, E., & Lips, M. (2016). Unpacking the black box of successful ICT-enabled service transformation: How to join up the vertical, the horizontal and the technical. Public Money & Management, 36(1), 39–46. https://doi.org/10.1080/09540962.2016.1103417
  • European Commission. (2019). 2019 DESI Report: digital public services. European Commission. https://ec.europa.eu/newsroom/dae/document.cfm?doc_id=59975
  • Faulkner, N., Jorgensen, B., & Koufariotis, G. (2019). Can behavioural interventions increase citizens’ use of e-government? Evidence from a quasi-experimental trial. Government Information Quarterly, 36(1), 61–68. https://doi.org/10.1016/j.giq.2018.10.009
  • Fountain, J. E. (2001). Building the virtual state: Information technology and institutional change. Brookings Institution Press.
  • Franzke, J., & Kuhlmann, S. (2021). Multi-level responses to Covid-19: Crisis Coordination in Germany from an Intergovernmental Perspective. In M. Laffin, T. Bergström, S. Kuhlmann, & E. Wayenberg (Eds.), Local Government Studies Special Issue ‘Comparative intergovernmental relations and the pandemic. How European devolved governments responded to a public health crisis’ (forthcoming).
  • Fromm, J., Welzel, C., Nentwig, L., & Weber, M. (2015). E-Government in Deutschland: Vom Abstieg zum Aufstieg (Nationaler Normenkontrollrat, Ed.). Kompetenzzentrum Öffentliche IT.
  • Gauld, R., Goldfinch, S., & Horsburgh, S. (2010). Do they want it? Do they use it? The ‘demand-side’ of e-government in Australia and New Zealand. Government Information Quarterly, 27(2), 177–186. https://doi.org/10.1016/j.giq.2009.12.002
  • Halligan, J. (2010). The fate of administrative tradition in Anglophone countries during the reform era. In M. Painter & B. G. Peters (Eds.), Tradition and Public Administration (pp. 129–142). Palgrave Macmillan. https://doi.org/10.1057/9780230289635_10
  • Hansen, H.-T., Lundberg, K., & Syltevik, L. J. (2018). Digitalization, Street-Level Bureaucracy and Welfare Users’ Experiences. Social Policy & Administration, 52(1), 67–90. https://doi.org/10.1111/spol.12283
  • Hansen, M. B., & Nørup, I. (2017). Leading the Implementation of ICT Innovations. Public Administration Review, 77(6), 851–860. https://doi.org/10.1111/puar.12807
  • Helbig, N., Ramón Gil-García, J., & Ferro, E. (2009). Understanding the complexity of electronic government: Implications from the digital divide literature. Government Information Quarterly, 26(1), 89–97. https://doi.org/10.1016/j.giq.2008.05.004
  • Heuberger, M., & Schwab, C. (2021). Challenges of digital service provision for local Governments from the citizens’ view: Comparing citizens’ expectations and their Experiences of digital service provision with the focus on German One Stop-Shops. In J. Franzke, S. Kuhlmann, T. Bergström, & E. Wayenberg (Eds.), The future of local self-government. Challenges for local democracy and administration (pp. 15–130). Palgrave Macmillan.
  • Heuermann, R. (2018). Einleitung. In R. Heuermann, M. Tomenendal, & C. Bressem (Eds.), Digitalisierung in Bund, Ländern und Gemeinden: IT-Organisation, Management und Empfehlungen (pp. 1–8). Springer. https://doi.org/10.1007/978-3-662-54098-5_1
  • Initiative D21. (2019). EGovernment MONITOR 2019. https://www.egovernment-monitor.de/fileadmin/uploads/user_upload/studien/PDFs/191029_eGovMon2018_Final_WEB.pdf
  • Kuhlmann, S., & Bogumil, J. (2019). Neo-Weberianischer Staat. In S. Veit, C. Reichard, & G. Wewer (Eds.), Handbuch zur Verwaltungsreform (pp. 139–151). Springer. https://doi.org/10.1007/978-3-658-21563-7_14
  • Kuhlmann, S., & Bogumil, J. (2021). The digitalization of local public services: evidence from the German case. In J. Franzke, S. Kuhlmann, T. Bergström, & E. Wayenberg (Eds.), The future of local self-government. Challenges for local democracy and administration (pp. 101–114). Palgrave Macmillan.
  • Kuhlmann, S., Bouckaert, G., Galli, D., Reiter, R., & Hecke, S. V. (2021a). Opportunity management of the Covid-19 pandemic: Testing the crisis from a global perspective. International Review of Administrative Sciences (online first). https://doi.org/10.1177/0020852321992102
  • Kuhlmann, S., Hellström, M., Ramberg, U., & Reiter, R. (2021b). Tracing divergence in crisis governance: Responses to the Covid-19 pandemic in France, Germany and Sweden compared. International Review of Administrative Sciences (online first). https://doi.org/10.1177/0020852320979359
  • Kuhlmann, S., & Wayenberg, E. (2016). Institutional impact assessment in multi-level systems: Conceptualizing decentralization effects from a comparative perspective. International Review of Administrative Sciences, 82(2), 233–254. https://doi.org/10.1177/0020852315583194
  • Kuhlmann, S., Wayenberg, E., Bergström T. & Franzke, J. (2021c). The Essence and Transformation of Local Self-Government in Western Europe. In J. Franzke, S. Kuhlmann, T. Bergström, & E. Wayenberg (Eds.), The future of local self-government. Challenges for local democracy and administration (pp. 1-14). Palgrave Macmillan. https://doi.org/10.1007/978-3-030-56059-1
  • Kuhlmann, S., & Wollmann, H. (2011). The evaluation of institutional reforms at sub-national government levels: a still neglected research agenda. Local Government Studies, 37(5), 479–494. https://doi.org/10.1080/03003930.2011.604542
  • Kuhlmann, S., & Wollmann, H. (2019). Introduction to comparative public administration: Administrative systems and reform in Europe (2nd edition). Edward Elgar Publishing.
  • Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model. Government Information Quarterly, 18(2), 122–136. https://doi.org/10.1016/S0740-624X(01)00066-1
  • Lenk, K. (2018). Verwaltungsinformatik in der Zeit nach dem E-Government. Verwaltung & Management, 24(5), 217–225. https://doi.org/10.5771/0947-9856-2018-5-217
  • Ma, L., & Zheng, Y. (2019). National e-government performance and citizen satisfaction: A multilevel analysis across European countries. International Review of Administrative Sciences, 85(3), 506–526. https://doi.org/10.1177/0020852317703691
  • Manoharan, A. (2013). A Study of the determinants of county e-government in the United States. American Review of Public Administration, 43(2), 159–178. https://doi.org/10.1177/0275074012437876
  • Meijer, A. (2015). E-governance innovation: Barriers and strategies. Government Information Quarterly, 32(2), 198–206. https://doi.org/10.1016/j.giq.2015.01.001
  • Melitski, J., & Calista, D. (2016). E-Government and e-governance best practices in cities and countries compared between 2003 and 2012: Fad or diffused innovation? Public Administration Quarterly, 40(4), 913–948.
  • Moon, M. J. (2002). The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review, 62(4), 424–433. https://doi.org/10.1111/0033-3352.00196
  • Nationaler Normenkontrollrat. (2018). Monitor Digitale Verwaltung. https://www.normenkontrollrat.bund.de/resource/blob/72494/1541992/7d9c1e82f5a39204203857f05bdeac25/2018-10-25-monitor-digitale-verwaltung-data.pdf
  • Nograšek, J., & Vintar, M. (2014). E-government and organisational transformation of government: Black box revisited? Government Information Quarterly, 31(1), 108–118. https://doi.org/10.1016/j.giq.2013.07.006
  • Norris, D. F., & Moon, M. J. (2005). Advancing e-government at the grassroots: tortoise or hare? Public Administration Review, 65(1), 64–75. https://doi.org/10.1111/j.1540-6210.2005.00431.x
  • Opiela, N., Tiemann, J., Gumz, J. D., Goldacker, G., & Thapa, B. (2019). Deutschland-Index der Digitalisierung 2019. Kompetenzzentrum Öffentliche IT.
  • Pollitt, C., & Bouckaert, G. (2017). Public management reform: a comparative analysis - into the age of austerity. Oxford University Press.
  • Rana, N. P., Williams, M. D., & Dwivedi, Y. K. (2012). E-government adoption research: A meta-analysis of findings. 20th European Conference on Information Systems (ECIS 2012), 1–10.
  • Reiter, R., Grohs, S., Ebinger, F., Kuhlmann, S., & Bogumil, J. (2010). Impacts of decentralization: The French experience in a comparative perspective. French Politics, 8(2), 166–189. https://doi.org/10.1057/fp.2010.5
  • Rufín, R., Medina, C., & Figueroa, J. C. S. (2012). Moderating factors in adopting local e-government in Spain. Local Government Studies, 38(3), 367–385. https://doi.org/10.1080/03003930.2011.636035
  • Savoldelli, A., Codagnone, C., & Misuraca, G. (2014). Understanding the e-government paradox: Learning from literature and practice on barriers to adoption. Government Information Quarterly, 31(1), 63–71. https://doi.org/10.1016/j.giq.2014.01.008
  • Scholl, H. J., & Klischewski, R. (2007). E-Government integration and interoperability: framing the research agenda. International Journal of Public Administration, 30(8), 889–920. https://doi.org/10.1080/01900690701402668
  • Schwab, C., Kuhlmann, S., Bogumil, J., & Gerber, S. (2019). Digitalisierung der Bürgerämter in Deutschland. Hans-Böckler-Stiftung.
  • Torres, L., Pina, V., & Royo, S. (2005). E-government and the transformation of public administrations in EU countries: Beyond NPM or just a second wave of reforms? Online Information Review, 29(5), 531–553. https://doi.org/10.1108/14684520510628918
  • Tummers, L., & Rocco, P. (2015). Serving clients when the server crashes: how frontline workers cope with e-government challenges. Public Administration Review, 75(6), 817–827. https://doi.org/10.1111/puar.12379
  • Vonk, G., Geertman, S., & Schot, P. (2007). New technologies stuck in old hierarchies: the diffusion of geo-information technologies in Dutch public organizations. Public Administration Review, 67(4), 745–756. https://doi.org/10.1111/j.1540-6210.2007.00757.x
  • Welch, E. W., Hinnant, C. C., & Moon, M. J. (2005). Linking citizen satisfaction with e-government and trust in government. Journal of Public Administration Research and Theory, 15(3), 371–391. https://doi.org/10.1093/jopart/mui021
  • Wescott, C. G. (2001). E-government in the Asia-Pacific region. Asian Journal of Political Science, 9(2), 1–24. https://doi.org/10.1080/02185370108434189
  • Wollmann, H. (2004). Local government reforms in Great Britain, Sweden, Germany and France: Between multi-function and single-purpose organisations. Local Government Studies, 30(4), 639–665. https://doi.org/10.1080/0300393042000318030
  • Zheng, Y. (2017). Explaining citizens’ e-participation usage. Administration & Society, 49(3), 423–442. https://doi.org/10.1177/0095399715593313