References
- Alford, J. (2009). Emerging public sector clients: from service delivery to co-production. Palgrave Macmillan.
- Alford, J. L., & O’Flynn, J. (2012). Rethinking public service delivery: managing with external providers. Palgrave Macmillan.
- Amirkhanyan, A. A. (2010). Monitoring across sectors: examining the effect of nonprofit and for-profit contractor ownership on performance monitoring in state and local contracts. Public Administration Review, 70(5), 742–775.
- Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 4, 20–39.
- Bertelli, A. M., & Smith, C. R. (2010). Relational contracting and network management. Journal of Public Administration Research and Theory, 20(1), i21–i40.
- Breul, J. D. (2010). Practitioner’s perspective. improving sourcing decisions [Special issue]. Public Administration Review, 70(S1), S193–S200.
- Brown, T. L., Potoski, M., & Van Slyke, D. M. (2006). Managing public service contracts: aligning values, institutions, and markets. Public Administration Review, 66(3), 323–331.
- Citroni, G., Lippi, A., & Profeti, S. (2016). Local public services in Italy: still fragmentation. In H. Wollmann, I. Coprick, & G. Marcou (Eds.), Public and social services in Europe. From public and municipal to private sector provision (pp. 103–117). Palgrave Macmillan.
- Creswell, J. W. (1998). Qualitative enquiry and research design: choosing among five traditions. Sage.
- Das, T. K., & Teng, B. (1998). Between trust and control: developing confidence in partner co-operation in alliances. Academy of Management Review, 23(3), 491–512.
- Davis, J. H., Donaldson, D. F., & Schoorman, D. F. (1997). Toward a stewardship theory of management. Academy of Management Review, 22(1), 20–47.
- DeHoog, R. (1990). Competition, negotiation and co-operation: three models for service contracting. Administration and Society, 22(3), 317–340.
- Ditillo, A., Liguori, M., Sicilia, M., & Steccolini, I. (2015). Control patterns in contracting out relationships: it matters what you do, not who you are. Public Administration, 93(1), 212–229.
- Eisenhardt, K. M. (1989a). Agency theory: an assessment and review. Academy of Management Review, 14(1), 57–74.
- Eisenhardt, K. M. (1989b). Building theories from case study research. Academy of Management Review, 14(4), 532–550.
- Eisenhardt, K. M., & Graebner, M. E. (2007). Theory building from cases: opportunities and challenges. Academy of Management Journal, 50(1), 25–32.
- Elkomy, S., Cookson, G., & Jones, S. (2019). Cheap and dirty: the effect of contracting out cleaning on efficiency and effectiveness. Public Administration Review, 79(2), 193–202.
- Evers, A., & Zimmer, A. (2010). Third sector organizations facing turbulent environments. Nomos.
- Fama, E. F., & Jensen, M. C. (1983). Separation of ownership and control. Journal of Law and Economics, 26(2), 301–325.
- Fennimore, A. (2017). Natural born opportunists. Management Decision, 55(8), 1629–1644.
- Fernandez, S. (2009). Understanding contracting performance: an empirical analysis. Administration and Society, 41(1), 67–100.
- Ferris, D. L., Lian, H., Brown, D., & Morrison, R. (2015). Ostracism, self-esteem, and job performance: when do we self-verify and when do we self-enhance? Academy of Management Journal, 58(1), 279–297.
- Geddes, M. (2005). Neoliberalism and local governance—cross-national perspectives and speculations. Policy Studies, 26(3/4), 359–377.
- Gioia, D. A., Corley, K. G., & Hamilton, A. L. (2013). Seeking qualitative rigor in inductive research: notes on the Gioia methodology. Organizational Research Methods, 16(1), 15–31.
- Grossi, G., & Reichard, C. (2008). Corporate governance and strategic control in municipal corporate groups: Some trends in Italy and Germany. In G. Grossi, R. Mussari, & C. Reichard (Eds.), Local governance and its impact on public service management (pp. 1–36). Cedam.
- Gulati, R. J., & Nickerson, D. W. (2008). Interorganizational trust, governance choice, and exchange performance. Organization Science, 19(5), 1–21.
- Heinrich, C. J., Lynn, L. E., & Milward, H. B. (2010). A state of agents? sharpening the debate and evidence over the extent and impact of the transformation of governance. Journal of Public Administration Research and Theory, 20S1, I3–I19.
- Isaksson, D., Blomqvist, P., & Winblad, U. (2018). Privatization of social care delivery—how can contracts be specified? Public Management Review, 20(11), 1643–1662.
- Jones, S. L., & Saha, P. P. (2016). Diagnosing the locus of trust: a temporal perspective for trustor, trustee, and dyadic influences on perceived trustworthiness. Journal of Applied Psychology, 101(3), 392–414.
- Klein, W. R., Hillebrand, B., & Nooteboom, B. (2005). Trust, contract and relationship development. Organization Studies, 26(6), 813–840.
- Lambright, K. T. (2009). Agency theory and beyond: contracted providers’ motivations to properly use service monitoring tools. Journal of Public Administration Research and Theory, 19(2), 207–227.
- Levin, D. Z., Whitener, E. M., & Cross, R. (2006). Perceived trustworthiness of knowledge sources: the moderating impact of relationship length. Journal of Applied Psychology, 91(5), 1163–1171.
- Lindholst, A. C., & Bogetoft, P. (2011). Managerial challenges in public service contracting: lessons in green-space management. Public Administration, 89(3), 1036–1062.
- Liu, Y., Luo, Y., & Liu, T. (2009). Governing buyer–supplier relationships through transactional and relational mechanisms: evidence from China. Journal of Operation Management, 27(4), 294–309.
- Lyon, F. (2011). Social innovation, co-operation and competition: inter-organizational relations for social enterprises in the delivery of public services. In A. Nicholls, & A. Murdock (Eds.), Social innovation: blurring boundaries to reconfigure markets (pp. 139–161). Palgrave Macmillan.
- Mayhew, F. (2012). Human service delivery in a multi-tier system: the subtleties of collaboration among partners. Journal of Health and Human Services Administration, 35(1), 109–135.
- Miles, M., & Huberman, A. M. (1994). Qualitative data analysis. Sage.
- Miller, C. C., Cardinal, L. B., & Glick, W. H. (1997). Retrospective reports in organizational research: a reexamination of recent evidence. Academy of Management Journal, 40(1), 189–204.
- Milward, H. B., Provan, K. G., Fish, A., Isett, K. R., & Huang, K. (2010). Governance and collaboration: an evolutionary study of two mental health networks. Journal Of Public Administration Research and Theory, 20, I125–I141.
- Norris-Tirrell, D. (2014). The changing role of private, nonprofit organizations in the development and delivery of human services in the United States. Journal of Health and Human Services Administration, 37(3), 304–326.
- Osborne, S. P. (2010). Delivering public services: time for a new theory? Public Management Review, 12(1), 1–10.
- Riccucci, N. (2005). Street-level bureaucrats and intrastate variation in the implementation of temporary assistance for needy families’ policies. Journal of Public Administration Research and Theory, 15(1), 89–111.
- Rondinelli, D. A., & London, T. (2003). How corporations and environmental groups co-operate: assessing cross-sector alliances and collaborations. Academy of Management Executive, 17(1), 61–76.
- Strauss, A., & Corbin, J. (1998). basics of qualitative research: techniques and procedures for developing grounded theory (2nd end). Sage.
- Sundaramurthy, C., & Lewis, M. (2003). Control and collaboration. the paradox of governance. Academy of Management Review, 28(3), 397–415.
- Tajfel, H. (1978). Differentiation between social groups: studies in the social psychology of intergroup relations. Academic Press.
- Tajfel, H., & Turner, J. (1979). An integrative theory of intergroup conflict. In W. G. Austin, & A. Worchel (Eds.), The social psychology of intergroup relations (pp. 33–47). Brooks/Cole.
- Tajfel, H., & Turner, J. C. (1986). The social identity theory of intergroup behaviour. In S. Worchel, & W. G. Austin (Eds.), Psychology of intergroup relations (pp. 7–24). Nelson-Hall.
- Tajfel, Billig, M. G., Bundy, R. P., & Flament, C. (1971). Social categorization and intergroup behaviour. European Journal of Social Psychology., 1(2), 149–178.
- Turner, J. C., Hogg, M. A., Oakes, P. J., Reicher, S. D., & Wetherell, M. S. (1987). Rediscovering the social group: a self-categorization theory. Blackwell.
- Van Slyke, D. M. (2003). The mythology of privatization in contracting for social services. Public Administration Review, 63(3), 296–315.
- Van Slyke, D. M. (2007). Agents or stewards: using theory to understand the government–nonprofit social service contracting relationship. Journal of Public Administration Research and Theory, 17(2), 157–187.
- Van Slyke, D. M., (2009). Collaboration and relational contracting. In O’Leary R., Blomgren Bingham L. The collaborative public manager. new ideas for the twenty-first century (137-156). Georgetown University Press.
- Vignoles, V. L., Regalia, C., Manzi, C., Golledge, J., & Scabini, E. (2006). Beyond self-esteem: influence of multiple motives on identity construction. Journal of Personality and Social Psychology, 90(2), 308–333.
- Wollmann, H., Coprick, I., & Marcou, G. (eds.). (2016). Public and social services in Europe. From public and municipal to private sector provision. Palgrave Macmillan.
- Yin, R. (2009). Case study research: design and methods (4th edn). Sage.