200
Views
44
CrossRef citations to date
0
Altmetric
Marketing

Citizens and consumers: Marketing and public sector management

Pages 9-16 | Published online: 07 Jan 2009

References

  • Bowen , D. and Schneider , B. 1988 . “ Services marketing and management ” . In Research in Organisational Behaviour , Vol. 10 , JAI Press .
  • Carley , M. 1989 . Performance Monitoring in the Public Sector. , London : Policy Studies Institute .
  • Day , T. 1990 . Getting Close to the Consumer? Locality Planning in the Exeter Health District. , Bristol : School of Advanced Urban Studies .
  • de Jasay , A. 1989 . Social Contract, Free Ride: A Study of the Public Goods Problem. , Oxford : Clarendon Press .
  • Dingwall , R. and Fenn , P. 1987 . ‘A respectable profession?’ Sociological and economic perspectives on the regulation of services. . International Review of Low and Economics , 7 : 51 – 64 .
  • Fairlie , H. 1968 . The Life of Politics. , London : Methuen .
  • Foa , P. and Foa , U. 1974 . Societal Structures of the Mind. , New York : C.C. Thomas .
  • Hood , C. and Wright , M. , eds. 1981 . Big Government in Hard Times. , Oxford : Martin Robertson .
  • Kemp , P. 1990 . Can the Civil Service adapt to managing by contract? . Public Money & Management , 10 ( 3 ) : 25 – 31 .
  • Kotier , P. 1982 . Marketing for Non‐Profit Organisations. , Englewood Cliffs, New Jersey : Prentice‐Hall .
  • Larsson , R. and Bowen , D. 1989 . Organization and customer: managing design and the co‐ordination of services. . Academy of Management Review , 14 ( 2 ) : 213 – 233 .
  • Marshall , T.H. 1964 . Class, Citizenship and Social Development. , London : Heinemann .
  • Normann , R. 1984 . Service Management. , Chichester : John Wiley .
  • Pollitt , C. 1990 . Managerialism and the Public Services: The Anglo‐American Experience. , Oxford : Blackwell .
  • Porter , M. 1980 . Competitive Strategy: Techniques for Analysing Industries and Competitors. , New York : Free Press .
  • Rawls , J. 1971 . A Theory of justice. , Oxford : Oxford University Press .
  • Saunders , P. and Harris , C. 1989 . Popular Altitudes to Slate Welfare Services: A Growing Demand for Alternatives. , London : Social Affairs Unit .
  • Scrivens , E. 1988 . “ Consumers’ accountability and quality of service ” . In Reshaping the National Health Service. , Edited by: Maxwell , R. London : Transaction Books .
  • Stewart , J.D. and Ranson , S. 1988 . Management in the public domain. . Public Money & Management , 8 ( 2 ) : 13 – 19 .
  • Warde , A. 1990 . An introduction to the sociology of consumption. . Sociology , 24 ( 1 ) : 1 – 4 .
  • Winkler , F. 1987 . Consumerism in health care: beyond the supermarket model. . Policy and Politics , 15 ( 1 ) : 1 – 8 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.