Setting quality standards in the public sector: Some principles and an application

References

• Arrow , K. 1993 . Report of the NOAA Panel on Contingent Valuation . Federal Register , 10 ( 10 ) : 4601
   Google Scholar
• Cave , M. , Burningham , D. , Buxton , M. , Hanney , S. , Pollitt , C. , Scanlan , M. and Shurmer , M. 1994 . The Valuation of Changes in Quality in the Public Services. , Report for HM Treasury by Brunei University London : HMSO .
   Google Scholar
• Hausman , J. , ed. 1993 . Contingent Valuation: A Critical Assessment. , Amsterdam : North‐Holland Publishing Co. .
   Google Scholar
• Johnston , L. 1992 . The Rebirth of Private Policing. , London : Routledge .
   Google Scholar
• MVA . 1992 . Quality of a Journey: Final Report for the Department of Transport. , Woking : MVA Consultancy .
   Google Scholar
• Parasuraman , A. , Berry , L. and Zeithmal , L. 1985 . A conceptual model of service quality and its imp lications for future research . Journal of Marketing , 49 : 41
   Web of Science ®Google Scholar
• Parasuraman , A. , Berry , L. and Zeithmal , L. 1988 . SERVQUAL: A multiple‐item scale for measuring consumer perceptions of service quality . Journal of Retailing , 64 : 12
   Web of Science ®Google Scholar
• Rosen , S. 1974 . Hedonic prices and implicit markets . Journal of Political Economy , 82 : 34
   Web of Science ®Google Scholar
• Russell , N. and Whitworth , S. 1992 . The Benefits Agency National Customer Survey 1991. , DSS Research Report, No. 10 London : HMSO .
   Google Scholar
• Tunstall , S. 1993 . Customer Preferences and Willingness to Pay for Selected Water and Sewerage Service:. , London : Flood Hazard Research Centre, Middlesex University .
   Google Scholar