Performance indicators and outcome in the public sector

References

• Audit Commission . 1992 . Citizens Charter Indicators: Charting a Course. , London : HMSO .
   Google Scholar
• Bowen , B. and Payling , L. 1987 . Expert systems for performance review . Journal of the Operational Research Society , 38 : 929 – 934 .
   PubMed Web of Science ®Google Scholar
• Carr‐Hill , R. A. 1992 . The measurement of patient satisfaction . Journal of Public Health Medicine , 14 : 236 – 249 .
   PubMedGoogle Scholar
• Carter , N. , Klien , R. E. and Day , P. 1992 . How Organizations Measure Success: The Use of Performance Indicators in Government. , London : Routledge .
   Google Scholar
• Kaplan , R. S. and Norton , D. F. 1992 . The balanced scorecard: measures that drive performance . Harvard Business Review , 70 : 71 – 79 .
   PubMed Web of Science ®Google Scholar
• Osborne , D. and Gaebler , T. 1993 . Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector. , Reading : Addison‐Wesley .
   Google Scholar
• Smith , P. 1995 . On the unintended consequences of publishing performance data in the public sector . International Journal of Public Administration , 18 (2/3) : 277 – 310 .
   Google Scholar
• Smith , P. , ed. “ (forthcoming) ” . In Outcome Measurement, in the Public Sector. , London : Taylor & Francis .
   Google Scholar
• Williamson , O. E. 1985 . The Economic Institutions of Capitalism: Firms, Markets, Rational Contracting. , New York : The Free Press .
   Google Scholar