1,217
Views
79
CrossRef citations to date
0
Altmetric
Original Articles

Critical success factors in small and medium enterprises: Survey results

Pages 448-462 | Published online: 25 Aug 2010

References

  • Ahire , S.L. , Golhar , D.Y. and Waller , M.A. 1996 . Development and validation of TQM implementation constructs . Decision Sciences , 27 : 23 – 56 .
  • Badri , M.A. , Davis , D. and Davis , D. 1995 . A study of measuring the critical factors of quality management . International Journal of Quality and Reliability Management , 12 : 36 – 53 .
  • Cramer , D. 1998 . Fundamental Statistics for Social Research , London : Routledge .
  • Cronbach , L.J. 1990 . Essentials of Psychological Testing, , 2nd edn , New York : Harper and Row .
  • Factor Analysis . 1997 . SPSS Base 7.5 for Windows Users Guide , USA : SPSS Inc. .
  • Ferguson , G.A. and Takane , Y. 1989 . Statistical Analysis in Psychology and Education , Singapore : McGraw-Hill .
  • Ismail , M.Y. and Hashmi , M.S.J. 1999 . The state of quality management in the Irish manufacturing industry . Total Quality Management , 10 : 853 – 862 .
  • Kanji , G.K. and Wong , A. 1999 . Business excellence model for supply chain management . Total Quality Management , 10 : 1147 – 1168 .
  • Kanji , G.K. and Yui , H. 1997 . Total quality culture . Total Quality Management , 8 : 417 – 428 .
  • MacRae , S. 1998 . Drawing Inferences from Statistical Data , Leicester : The British Psychological Society .
  • Measuring Scales: Reliability Analysis Examples . 1997 . SPSS Professional Statistics 7.5 , USA : SPSS Inc. .
  • Nunnally , J.C. 1978 . Psychometric Theory , New York : McGraw-Hill .
  • Owlia , M.S. 1996 . “ A customer-oriented approach to the measurement and improvement of quality in engineering education ” . University of Birmingham . PhD thesis,
  • Quazi , H.A. and Padibjo , S.R. 1998 . A journey toward total quality management through ISO 9000 certification-- a study on small and medium-sized enterprises in Singapore . International Journal of Quality and Reliability Management , 15 (5) : 489 – 508 .
  • Saraph , J.V. , Benson , P.G. and Schroeder , R.G. 1989 . An instrument for measuring the critical factors of quality management . Decision Sciences , 20 : 810 – 829 .
  • 1998 . SMMT Motor Manufacturers Directory , London : SMMT .
  • 1997 . SPSS 8.0 for Windows 95 and NT , USA : SPSS Inc. .
  • Tabachnick , B.G. and Fidell , L.S. 1989 . Using Multivariate Statistics, , 2nd edn , New York : Harper and Row .
  • Yusof , S.M. and Aspinwall , E.M. 1999 . Critical success factors for total quality management implementation in small and medium enterprises . Total Quality Management , 10 : S803 – 809 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.