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Original Articles

A practical approach to benchmarking in three service industries

Pages 623-630 | Published online: 25 Aug 2010

References

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  • Love , R. , Bunney , H.S. , Smith , M. and Dale , B.G. 1998 . Benchmarking in water supply services: the lessons learnt . Benchmarking for Quality Management and Technology , 5 : 59 – 70 .

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