References: ISO 9000:2000 and the EFQM Excellence Model: Competition or co-operation?

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British Quality Foundation . 1998 . “ Links to the Business Excellence Model ” .
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1999 . EFQM Excellence Model , Brussels : EFQM .
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ISO/DIS 9000:2000 . 1999 . “ International Organisation for Standardisation ” .
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ISO 9000:2000 and the EFQM Excellence Model: Competition or co-operation?

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