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Total Quality Management Volume 11, 2000 - Issue 4-6
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Original Articles

The process innovation in a competitive telecommunications market: A case study

Geehyun Hwang
&
Jeonghoon Lee
Pages 728-733 | Published online: 25 Aug 2010

References

  • Davenport , T.H. 1993 . Process Innovation-Reengineering Work through Information Technology, , 1st edn , USA : Harvard Business School Press .
  • Hammer , M. and Champy , J. 1993 . Reengineering the Corporation-A Manifesto for Business Revolution, , 1st Edn , London : Nicholas Brealey Publishing .
  • Hammer , M. and Stanton , S.A. 1995 . The Reengineering Revolution-The Handbook, , 1st Edn , USA : HarperBusiness .
  • Harrington , H.J. 1991 . Business Process Improvement, , 1st Edn , New York : McGraw Hill .

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