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Total Quality Management Volume 12, 2001 - Issue 7-8
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Original Articles

Measuring organizational effectiveness in the NHS: Management style and structure best practices

Mohamed Zairi European Centre for Total Quality Management, University of Bradford, Bradford, UKCorrespondence[email protected]
&
Yasar F. Jarrar Centre for Business Performance, Cranfield School of Management, Cranfield, MK43 0AL, UK
Pages 882-889 | Published online: 07 Sep 2007

References

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  • Hutton , G. 1991 . Creating a marketing strategy (in healthcare setting) . Healthcare Financial Management , October : 23 – 31 .
  • NAHAT . 1996 . How Does the NHE Measure up? , HSMC : University of Birmingham .
  • Øvretveit , J. 2000 . Total quality management in European healthcare . International Journal of Health Care Quality Assurance , 13 : 74 – 80 .
  • Proctor , S. and Campbell , J. 1999 . A developmental performance framework for primary care . International Journal of Health Care Quality Assurance , 12 : 279 – 286 .
  • Read , A. 1990 . Managerial roles and relationships impact on the Griffiths Report . International Journal of Healthcare Quality Assurance , 3 : 21 – 31 .
  • Starfield , B. 1994 . Is primary care essential? . Lancet , 344 : 1129 – 1133 .
  • Taylor , S. 1994 . The medical centre tales proactive approach to Healthcare reform . Industrial Engineering , January : 20 – 23 .

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