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Total Quality Management Volume 12, 2001 - Issue 7-8
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Original Articles

Future trends in benchmarking for competitive advantage: A global survey

Yasar F. Jarrar Centre for Business Performance, Cranfield School of Management, Cranfield, MK, 43 0AL, UKCorrespondence[email protected]
&
Mohamed Zairi European Centre for Total Quality Management, University of Bradford, Bradford, UK
Pages 906-912 | Published online: 07 Sep 2007

References

  • American Productivity and Quality Centre (1997) What is Benchmarking?, APQC Report, USA.
  • American Productivity and Quality Centre (1998) Benchmarking Benchmarking, APQC Report, USA.
  • Ashton , C. 1998 . Managing Best Practices , London : Business Intelligence .
  • Codling, S. (1991) The search for superior performance—best practice benchmarking survey. Oak Business Developers: UK.
  • European Centre for Total Quality Management (2000) Benchmarking: A Global Survey, ECTQM Report Series, Bradford.
  • Harrington , J. and Harrington , H. 1996 . High Performance Benchmarking: 20 Steps to Success , New York : McGraw Hill .
  • Hollings , L. 1992 . Clearing up the Confusion . Total Quality Management Magazine , 4 ( 3 ) : 149 – 151 .
  • Jarrar, Y. & Zairi, M. (2000) Benchmarking—How IT is Transforming Benchmarking, European Centre for TQM Report Series, Bradford.
  • Zairi , M. 1996 . Effective Benchmarking: Learning from the Best , London : Chapman & Hall .

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