- BlNNEY , G. 1992 . Making Quality Work: Lessons from Europe's Leading Companies , London : The Economist Intelligence Unit .
- CROSBY , P.B. 1984 . Quality Without Tears: The Art of Hassle-free Management , New York : McGraw-Hill .
- DEMING , W.E. 1982 . Out of the Crisis , Massachusetts, MA : MIT Centre for Advanced Engineering Study .
- DEMING , W.E. 1994 . The New Economics for Industry, Government and Education, , 2nd Edn , Massachusetts, MA : MIT .
- ERNST & YOUNG . 1991 . International Quality Study: The Definitive Study of the Best Internal Quality Management Practices , American Quality Foundation .
- FRENCH , R. and GREY , C. 1996 . Rethink Management Education , London : Sage .
- GABOR , A. 1990 . The Man Who Discovered Quality , Times Book .
- GlLL , J. and JOHNSON , P. 1997 . Research Methods for Managers , Paul Chapman .
- HlNDESS . 1977 . Philosophy and Methodology in the Social Sciences , The Harvester Press .
- HUGHES , A. 1999 . An investigation of self-assessment and the Business Excellence Model using the teaching of Dr Edwards Deming , Sheffield : Sheffield Hallam University . MSc Dissertation
- PORTER , L.J. and TANNER , S.J. 1996 . Assessing Business Excellence , Oxford : Butterworth Heinemann .
- SLACK , N. 1991 . The Manufacturing Advantage , Mercury Business Book .
- TAYLOR , A.W. 1995 . Total quality management and the need for organizational self-assessment: some empirical evidence . Total Quality Management , 6 : 3 – 12 .
- WELLING , W. 1995 . The use of self assessment in the financial services industry and its impact on achieving results , Sheffield : Sheffield Hallam University . MSc Dissertation
- ZAIRE , M.A. 1995 . Benchmarking critical factors for TQM, Part 1. Theory and foundations . Benchmarking for Quality Management and Technology , 2 : 5 – 20 .
Comparison of the 14 deadly diseases and the business excellence model
Reprints and Corporate Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
To request a reprint or corporate permissions for this article, please click on the relevant link below:
Academic Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
Obtain permissions instantly via Rightslink by clicking on the button below:
If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.
Related research
People also read lists articles that other readers of this article have read.
Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.
Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.