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Total Quality Management Volume 4, 1993 - Issue 2
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Original Articles

Quality management for corporate staff functions: the public affairs example

Craig S. Fleisher Faculty of Management, University of Calgary, 2500 University Drive, N. W., Calgary, Alberta, T2N 1N4, Canada
Pages 159-164 | Published online: 28 Jul 2006

References

  • Fleisher , C.S. February 1992 . “ Evaluating public affairs: results of a US survey ” . In Public Affairs , February , 1 – 4 . Canada : Etobicoke .
  • Kanji , G.K. and Barker , R.L. 1990 . Implementation of total quality management . Total Quality Management , 1 : 375 – 389 .
  • Procter , D. , Young , M. and Howlett , V. 1990 . Training for total quality performance: the experience of British Steel . Total Quality Management , 1 : 319 – 326 .

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