References
- Op. cit., pp. 26–27.
- J. M. Juran, 1978.
- Womack et al., 1990, pp. 80–84.
- J. J. Dahlgaard & O. Skyum, op. cit., pp. 195–234.
- Personnel manager, Per Haldbo, in Jyllands Posten (Danish newspaper), 29 September 1991.
- The quotations are from Deming, 1986, Chapter 3.