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Total Quality Management Volume 5, 1994 - Issue 1-2
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Original Articles

Strategic quality management and quality costs

Pages 111-118 | Published online: 28 Jul 2006

References

  • J. M. Juran, 1989.
  • For more about this, see J. J. Dahlgaard, K. Kristensen & G. K. Kanji, 1992.
  • This means that a straight line is a good model for total quality costs. Ninety-seven per cent of the variation can be explained by this model—only 3% cannot.

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