- AUSTRALIAN QUALITY COUNCIL . 1994 . Achieving Best Management Practice through Self-assessment Using the Australian Quality Awards Criteria , St Leonards, NSW : Australian Quality Council .
- BUILDING MANAG EMENT AUTHO RITY O F WESTERN AUSTRALIA . 1993 . Quality Management Ladder , Perth : BMA .
- CLEARY , J. and VOGEL , N. How can progress towards quality based management be assessed? . Proceedings of the First National TQMI Conference . Sydney. pp. 209 – 218 .
- CROSBY , P.B. 1979 . Quality Is Free; The Art Of Making Quality Certain , New York : New American Library .
- DAVIES , P. 1993 . Help or hazard? . The TQM Magazine , 5 : 35 – 38 .
- EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT . 1993 . Business Improvement through Self Assessment , Brussels : EFQM .
- SYDNEY ELECTRICITY . 1994 . Total Quality Planning Matrix , Sydney : Sydney Electricity .
- TELSTRA CORPORATION . 1994 . Telstra Quality Approach: Self Evaluation Guide and Workbook, , 2nd Edn , Melbourne : Telstra Corporation .
- WATER AUTHORITY OF WESTERN AUSTRALIA . 1994 . Strategic Direction Plan (Long Term Plan) 1994-2004 , Perth : Water Authority .
- WIERSMA , S. and BERTSCH , H.B. 1995 . Kwaliteitsverbetering en Statistiek in Dienstverlening (Quality improvement and statistics in service environments) . Sigma , 2 : 15 – 19 .
Total Quality Management
Volume 7, 1996 - Issue 3