151
Views
13
CrossRef citations to date
0
Altmetric
Original Articles

Issues related to implementing quality cost programmes

Pages 1093-1106 | Published online: 25 Aug 2010

References

  • ABED , M. and DALE , B. 1987 . An attempt to identify quality related costs in textile manufacturing . Quality Assurance , 13 : 41 – 45 .
  • ASHER , J. 1987 . Cost of quality in service industries . International Journal of Quality and Reliability Management , 14 September : 38 – 46 .
  • ATKINSON , A. 1990 . Accounting systems for quality . CMA Magazine , February : 15
  • AUBERY , C. and ZIMBLER , D. 1983 . The banking industry: quality costs and improvement . Quality Progress , December : 16 – 20 .
  • BEHEIRY , M. 1991 . New thoughts on an old concept: the cost of quality . CMA Magazine , June : 24 – 25 .
  • BOLTON , C. and WINCHELL , W. 1989 . Can quality cost dimension customer satisfaction? , Toronto : ASQC Quality Congress Transaction .
  • BREEZE , J. and FARRELL , J. 1981 . “ Quality costs can be sold, Parts I and II, ASQC Annual Transaction ” . In Quality Costs: Ideas and Applications , Edited by: GRIMM , A.F. Vol. I , 467 – 482 . Milwaukee : ASQC Press .
  • BRENNAN , L. , CULLINANE , H. , O’CONNOR , C. , PUNCH , D. and SHELI , J. 1990 . Quality costs determination on a production line . International Journal of Quality and Reliability Management , 7 : 43 – 57 .
  • CAMPANELLA , J. 1990 . Principles of Quality Costs , Milwaukee : ASQC Press .
  • CAMPANELLA , J. and CORCORAN , F. 1983 . Principles of quality costs . Quality Progress , April : 16 – 22 .
  • CARSON , J. 1986 . Quality costing-- a practical approach . International Journal of Quality and Reliability Management , 3 : 54 – 63 .
  • CHEN , F. and ADAM , E. JR . 1991 . The impact of ¯ exible manufacturing systems on productivity and quality . IEEE Transaction of Engineering and Management , 38 February : 33 – 34 .
  • CORCORAN , F. 1987 . “ Quality costs: prevention the tool for reduction, Northeast Quality Costs ConferenceProceedings ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 449 – 453 . ASQC Press : Milwaukee .
  • CROSBY , P. 1979 . Quality is Free , New York : American Library .
  • DAHLGAARD , J. , KRISTENSEN , K. and KANJI , G. 1995 . Total quality management and education . Total Quality Management , 6 : 445 – 455 .
  • DAHLGAARD , J. , KRISTENSEN , K. and KANJI , G. 1992 . Quality costs and total quality management . Total Quality Management , 3 : 201 – 211 .
  • DAISLEY , P. , PLUNKETT , J. and DALE , B. 1984 . “ Quality costing in the UK, European Organisation for Quality Control Annual Conference Proceedings ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 216 – 224 . Milwaukee : ASQC Press .
  • DALE , B. and PLUNKETT , J. 1990 . The Case for Quality Costing , London : Department of Trade and Industry .
  • DALE , B. and PLUNKETT , J. 1991 . Quality Costing, , 1st Edn , London : Chapman & Hall .
  • DAWES , E. 1987 . “ Quality costs-- new concepts and methods, ASQC Annual Transaction ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 440 – 448 . Milwaukee : ASQC Press .
  • DEMETRIOU , J. 1983 . “ Cost of quality system-- a management tool, ASQC Annual Transaction ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 1 – 4 . Milwaukee : ASQC Press .
  • DENTON , D. and KOWALSKI , P. 1988 . Measuring nonconformance cost . Industrial Engineers , August : 36 – 39 .
  • DOBBINS , R. 1975 . “ Quality cost management for profit, Annual ASQC Transaction ” . In Quality Costs: Ideas and Applications , Edited by: GRIMM , A. Vol. I , 127 – 138 . Milwaukee : ASQC Press .
  • DOBBINS , R. and BROWN , F. 1991 . Quality cost analysis-- QA versus accounting . Quality Assurance , 17 March : 20 – 27 .
  • EDMONDS , T. , TSAY , B. and WEILIN , W. 1989 . Analysing quality costs . Management Accounting , November : 25 – 29 .
  • ELSHENNAWY , A.K. , MAYTUBBY , V. and ALY , N.A. 1991 . Concepts and attributes of total quality management . Total Quality Management , 2 : 75 – 98 .
  • FEIGENBAUM , A. 1980 . Total Quality Control, , 3rd Edn , New York : McGraw-Hill .
  • FINES , C. 1986 . Quality improvement and learning in productive system . Management Science , October : 1301 – 1310 .
  • GALE , B. 1994 . Managing Customer Value: Creating Quality and Service that Customers Can See , New York : Free Press and Canada, Maxwell Macmillan .
  • GHOBADIAN , A. and GALLEAR , D. 1996 . Total quality management in SMEs . Omega: International Journal of Management Science , 24 : 83 – 106 .
  • GIBSON , P. , HOANG , K. and TEOH , S. 1991 . An investigation into quality costs . Quality Forum , 17 : 29 – 39 .
  • GOELLER , W. 1985 . “ On the road to quality saving, ASQC Annual Quality Congress Transactions ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 235 – 244 . Milwaukee : ASQC Press .
  • GROOCOCK , J. 1980 . Quality-cost control in ITT Europe . Quality Assurance , 6 : 71 – 74 .
  • GRYNA , F. 1978 . “ Quality costs-- What does management accept?, ASQC Annual Transaction ” . In Quality Costs: Ideas and Applications , Edited by: GRIMM , A.F. Vol. I , 352 – 358 . Milwaukee : ASQC Press .
  • GURUNATHA , T. 1980 . “ Quality/reliability challenges for the 1980s, ASQC Annual Transaction ” . In Quality Costs: Ideas and Applications , Edited by: GRIMM , A.F. Vol. I , 351 – 358 . Milwaukee : ASQC Press .
  • HAGAN , J. 1985 . “ Quality costs II: the economics of quality, ASQC Annual Transaction ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. I , 245 – 256 . Milwaukee : ASQC Press .
  • HARRINGTON , H. 1987 . Poor-Quality Costs , Milwaukee : ASQC Press .
  • HOLLOCKER , C. 1986 . “ Finding the cost of software quality, ASQC Annual Transaction ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 355 – 367 . Milwaukee : ASQC Press .
  • HUCKETT , J. 1985 . An outline of the quality improvement process at Rank Xerox . International Journal of Quality and Reliability Management , 2 : 5 – 14 .
  • HWANG , G.H. and ASPINWALL , E.M. 1996 . Quality cost models and their application: a review . Total Quality Management , 7 : 267 – 281 .
  • ITTNER , C. 1992 . The economics and measurement of quality costs: an empirical investigation , Harvard Business School . Thesis
  • JURAN , J. and GRYNA , F. 1980 . Quality Planning and Analysis , New York : McGraw-Hill .
  • KEOGH , W. , BROWN , P. and MCGOLDRICK , S. 1996 . A pilot study of quality costs at Sunmicro Systems . Total Quality Management , 7 : 29 – 38 .
  • KUME , H. 1985 . Business management and quality cost-- the Japanese view . Quality Progress , May : 13 – 18 .
  • LENANE , D. 1986 . “ Accounting for the real cost of quality, quality progress, January ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 374 – 383 . Milwaukee : ASQC Press .
  • MARGAVIO , G. and MARGAVIO , T. 1993 . Quality improvement technology using the Taguchi method . The CPA Journal , December : 72 – 75 .
  • MORSE , W. 1993 . A handle on quality costs . CMA Magazine , February : 21 – 24 .
  • MORSE , W. and POSTON , K. 1986 . “ Accounting for quality costs-- a critical component of CIM, CIM Review, Fall issue ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 400 – 408 . Milwaukee : ASQC Press .
  • MORSE , W. , ROTH , H. and POSTON , K. 1987 . Measuring, Planning and Controlling Quality Costs , Montvale , NJ : National Association of Accountants .
  • MURTHY , V. 1983 . “ Managing cost of quality, ASQC Annual Transaction ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 5 – 9 . Milwaukee : ASQC Press .
  • PLUNKETT , J. and DALE , B. 1986 . Quality costing: a summary of research findings . Quality Assurance , 12 : 40 – 43 .
  • PLUNKETT , J. and DALE , B. 1987 . A review of the literature on quality related costs . International Journal of Quality and Reliability Management , 4 : 40 – 52 .
  • PLUNKETT , J. and DALE , B. 1983 . Quality costing: a study in the pressure-vessel fabrication section of the process plant industry . Quality Assurance , 9 : 93 – 96 .
  • PRIMEROSE , P. and LEONARD , R. 1988 . Investing to improve product quality . International Journal of Quality and Reliability Management , 5 : 38 – 45 .
  • PURSGLOVE , A. and DALE , B. 1996 . The in¯ uence of management information and quality system on the development of quality costing . Total Quality Management , 7 : 421 – 432 .
  • QUINN , M. and BHATTY , E. 1984 . “ Cost of quality and productivity improvement, Annual Industrial Engineering Conference Proceedings ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 176 – 190 . Milwaukee : ASQC Press .
  • RADOVILSKY , Z. , GOTCHER , J. and SLATTSVEEN , S. 1996 . Implementing total quality management-- statistical analysis of survey results . International Journal of Quality and Reliability Management , 10 : 20 – 32 .
  • ROTH , H. and MORSE , W. 1983 . Let's help measure and report quality costs . Management Accounting , August : 50 – 53 .
  • ROTH , H. and MORSE , W. 1988 . What are your client's quality costs? . CPA Magazine , April : 54 – 63 .
  • SCANLON , F. 1983 . “ Quality costs in a non-manufacturing environment, ASQC Annual Quality Congress Transaction ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 18 – 24 . Milwaukee : ASQC Press .
  • SCHRADER , L. 1986 . An engineering organisation's cost of quality program . Quality Progress , January : 29 – 34 .
  • SLUTI , D. 1992 . “ Linking quality with performance: an empirical study of New Zealand manufacturing plants ” . University of Auckland . PhD thesis,
  • SOHAL , A. and SHAH , K. 1992 . Why quality costing is needed in Australian industry . Quality Australia , October/ November : 54 – 57 .
  • STEIMER , T. 1990 . Activity-based accounting for total quality . Management Accounting , April : 54 – 63 .
  • STENECKER , R. 1974 . “ Attacking quality costs, ASQC Transaction ” . In Quality Costs: Ideas and Applications , Edited by: GRIMM , A.F. Vol. I , 117 – 126 . Milwaukee : ASQC Press .
  • SZYMANSKI , E. 1985 . “ Relationship of financial information and quality costs: a tutorial ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 257 – 267 . Milwaukee : ASQC Press .
  • WAYNE , J. and GRIMM , A. 1983 . “ Quality costs: we know where we’re going! Do you? ” . In Quality Costs: Ideas and Applications , Edited by: CAMPANELLA , J. Vol. II , 30 – 37 . Milwaukee : ASQC Press .
  • WHITEHALL , F. 1986 . Review of problems with quality cost system . International Journal of Quality and Reliability Management , 6 : 54 – 58 .
  • YOUDE , R. 1992 . Cost-of-quality reporting: how we see it . Management Accounting , January : 34 – 38 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.