References
- FEIGENBAUM , A.V. 1983 . Total Quality Control, , 3rd Edn , New York : McGraw-Hill .
- HARRINGTON , H.J. 1987 . Poor Quality Cost , Milwaukee : ASQC Quality Press .
- NAVEH , E. and HALEVY , A. 1996 . The Cost of Non-quality in Israel, Government Publications Bureau, Jerusalem , in Hebrew : short version available in English .
- THE BROOKDALE INSTITUTE . 1996 . “ Household expenditures on dental services ” . publication number 96-255 Jerusalem