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Total Quality Management Volume 10, 1999 - Issue 4-5
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Original Articles

Maximizing the benefits of ISO 9000 implementation

Alex Douglas
,
David Kirk
,
Carol Brennan
&
Arthur Ingram
Pages 507-513 | Published online: 30 Nov 2009

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  • CORRIGAN , J.P. 1994 . Is ISO 9000 the path to TQM? . Quality Progress , May : 33 – 36 .
  • CRONIN , J.J. and TAYLOR , S.A. 1992 . Measuring service quality: a re-examination and extension . Journal of Marketing , 56 : 55 – 68 .
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  • FREEMAN-BELL , G. and GROVER , R. 1994 . The costs and benefits of quality management certification for local authorities . Quality World , December : 818 – 823 .
  • HO , S. 1994 . ISO 9000: the route to total quality management . Quality World , March : 157 – 163 .
  • KANJI , G.K. 1998 . An innovative approach to make ISO 9000 standards more eþective . Total Quality Management , 9 : 67 – 78 .
  • KAPLAN , R.S. and NORTON , D.P. 1992 . The balanced scorecard-- measures that drive performance . Harvard Business Review , January-February : 71 – 79 .
  • MCLACHLAN , V.N. 1996 . In praise of ISO 9000 . The TQM Magazine , 8 : 21 – 23 .
  • MEEGAN , S.T. and TAYLOR , W.A. 1997 . Factors in¯ uencing a successful transition from ISO 9000 to TQM. The in¯ uence of understanding and motivation . International Journal of Quality & Reliability Management , 14 : 100 – 117 .
  • PARASURAMAN , A. , ZEITHAML , V. and BERRY , L. 1985 . A conceptual model of service quality and its implications for future research . Journal of Marketing , Fall : 41 – 50 .
  • PARASURAMAN , A. , ZEITHAML , V. and BERRY , L. 1988 . SERVQUAL: a multi-item scale for measuring consumer perceptions of service quality . Journal of Retailing , 64 : 12 – 40 .
  • SAKOFSKY , S. 1994 . Survival after ISO 9000 registration . Quality Progress , May : 57 – 59 .
  • SEDDON , J. 1994 . BS 5750-- history shooting quality in the foot . Managing Service Quality , 4 : 9 – 12 .
  • TAYLOR , W.A. 1995 . Organisational diþerences in ISO 9000 implementation practices . International Journal of Quality & Reliability Management , 12 : 10 – 28 .
  • WILLIAMS , N. 1997 . ISO 9000 as a route to TQM in small to medium-sized enterprises: snake or ladder . The TQM Magazine , 9 : 8 – 13 .

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