References
- ASQC . 1977 . Quality Costs what and How , Milwaukee : ASQC Press .
- ASQC . 1979 . Guide to Reducing Quality Costs , Milwaukee : ASQC Press .
- ASQC . 1987 . Guide to Supplier Quality Costs , Milwaukee : ASQC Press .
- ASQC . 1991 . Principles of Quality Costs , Milwaukee : ASQC Press .
- BELASCO , J.A. 1991 . Teaching the Elephant to Dance , London : Century Business .
- BENDELL , T. 1992 . The Quality Gurus , London : DTI .
- BOUNDS , G. , YORKS , L. , ADAMS , M. and RANNEY , G. 1994 . B eyond Total Quality Management Towards the Emerging Paradigm , New York : McGraw-Hill .
- BSI, BS 6143 Part 2 . 1990 . PAF Model , London : BSI .
- BSI, BS 6143 Part 1 . 1992 . Process Cost Model , London : BSI .
- COULSON , S.H. 1993 . Putting Theory into Practice: Tailoring Current Cost of Quality Models to Suit your Company , London : IRR .
- CROSBY , P.B. 1979 . Quality is Free , New York : McGraw-Hill .
- CROSBY , P.B. 1984 . Quality Without Tears , New York : McGraw-Hill .
- DALE , B.G. and PLUNKETT , J.J. 1991 . Quality Costing , London : McGraw-Hill .
- DEMING , W.E. 1986 . Out of the Crisis , Cambridge : Cambridge University Press .
- FEIGENBAUM , A.V. 1991 . Total Quality Control, , 3rd Edn , Singapore : McGraw-Hill .
- FLOOD , R.L. 1993 . B eyond TQM , Chichester Hall , NJ : John Wiley .
- ISHIKAWA , K. 1982 . Guide to Quality Control , Tokyo : Asian Productivity Press .
- ISHIKAWA , K. 1985 . What is Total Quality Control the Japanese Way , New Jersey : Prentice Hall .
- JURAN , J.M. 1993 . Quality Planning and Analysis, , 3rd Edn , Singapore : McGraw-Hill .
- JURAN , J.M. and GRYNA , F.M. 1988 . Juran's Quality Control Handbook , New York : McGraw-Hill .
- KANJI , G.K. and ASHER , M. 1993 . Total Quality Management Process: A Systematic Approach , Abingdon : Carfax .
- MILLER , R.M.G. 1993 . Communicating Cost of Quality Objectives Throughout your Organisation to Secure Support for Total Quality , London : IRR .
- PETERS , T. and WATERMAN , R.H. 1982 . In Search of Excellence , London : Harper and Row .
- PETERS , T. 1988 . Thriving on Chaos , London : Macmillan .
- PETERS , T. 1992 . Liberation Management , London : Macmillan .
- PETERS , T. and AUSTIN , N. 1985 . A Passion for Excellence , London : Collins .
- SHINGO , S. 1986 . Zero Quality Control: Source Inspection and the Poke-Yoke System , Cambridge : Productivity Press .
- TAGUCHI , G. 1986 . Introduction to Quality Engineering: Designing Quality into Products and Processes , Tokyo : Asian Productivity Organisation .