4,330
Views
43
CrossRef citations to date
0
Altmetric
Original Articles

What role does culture play? A look at motivation and job satisfaction among hotel workers in Brazil

, &
Pages 1667-1682 | Published online: 27 Sep 2008

References

  • Adams , J. 1965 . “ Inequity in Social Exchanges ” . In Advances in Experimental Social Psychology , Edited by: Berkowitz , L. Vol. 2 , 267 – 299 . New York : Academic Press .
  • Aksu , A. and Aktas , A. 2005 . Job Satisfaction of Managers in Tourism: Cases in the Antalya Region of Turkey . Managerial Auditing Journal , 20 : 479 – 488 .
  • Alderfer , C. 1972 . Existence, Relatedness and Growth: Human Needs in Organizational Settings , New York : Free Press .
  • Al-Mekhlafie, M. (1991), ‘A Study of Job Satisfaction of Faculty Members at Sana'a University in the Republic of Yemen: A Systematic Analysis Based on Herzberg's Two-factor Theory,’ unpublished doctoral dissertation, University of Pittsburgh
  • Au , K. 1999 . Intra-cultural Variation: Evidence and Implications for International Business . Journal of International Business Studies , 30 : 799 – 812 .
  • Barreto , E. 2005 . Tourism: Community Development Pays Back . International Trade Forum , 2 : 24 – 25 .
  • Barsky , J. and Nash , L. 2004 . Employed Satisfaction Tied to Emotions: Company Beliefs . Hotel and Motel Management , 20 : 12
  • Black , B. 2005 . Comparative Industrial Relations Theory: The Role of National Culture . International Journal of Human Resource Management , 16 : 1137 – 1190 .
  • Brislin , R. , MacNab , B. , Worthley , R. , Kabigting , F. and Zukis , B. 2005 . Evolving Perceptions of Japanese Workplace Motivation: An Employee-manager Comparison . International Journal of Cross Cultural Management: CCM , 5 : 87 – 104 .
  • Brown , A. 1995 . Brazil Beefs up its Meetings Business . Hotel and Motel Management , 210 : 16 – 17 .
  • Bushe , G. , Havlovic , S. and Coetzer , G. 1996 . Exploring Empowerment from the Inside-out . The Journal for Quality and Participation , 19 ( 2 ) : 36 – 45 .
  • Chiu , H. and Lin , N. 2004 . A Service Quality Measurement Derived from the Theory of Needs . The Service Industries Journal , 24 : 187 – 195 .
  • Chyung , S. and Vachon , M. 2005 . An Investigation of the Profiles of Satisfying and Dissatisfying Factors in e-Learning . Performance Improvement Quarterly , 18 : 97 – 113 .
  • Crompton , J. 2003 . Adapting Herzberg: A Conceptualization of the Effects of Hygiene and Motivator Attributes on Perceptions of Event Quality . Journal of Travel Research , 41 : 305 – 310 .
  • DaMatta , R. 1979 . Ritual in Complex and Tribal Societies . Current Anthropology , 20 : 589 – 590 .
  • DeShields , O. , Kara , A. and Kaynak , E. 2005 . Determinants of Business Student Satisfaction and Retention in Higher Education: Applying Herzberg's Two-factor Theory . International Journal of Educational Management , 19 : 128 – 139 .
  • Galang , M. 2004 . The Transferability Question: Comparing HRM Practices in the Philippines with the US and Canada . International Journal of Human Resource Management , 15 : 1207 – 1225 .
  • Garibaldi de Hilal , A. 2006 . Brazilian National Culture, Organizational Culture and Cultural Agreement: Findings from a Multinational Company . International Journal of Cross Cultural Management , 6 : 139 – 167 .
  • Gerhart , B. and Fang , M. 2005 . National Culture and Human Resource Management: Assumptions and Evidence . International Journal of Human Resource Management , 16 : 971 – 1002 .
  • Glaser , B. and Strauss , A. 1967 . The Discovery of Grounded Theory: Strategies for Qualitative Research , Chicago, IL : Aldine Publishing Company .
  • Hackman , J. and Oldham , G. 1980 . Work Redesign , Reading, MA : Addison Wesley .
  • Herzberg , F. , Mausner , B. and Snyderman , B. 1959 . The Motivation to Work , New York : Wiley .
  • Herzberg , F. 1966 . Work and the Nature of Man , New York : Thomas Y. Crowell .
  • Hess , D. and DaMatta , R. 1995 . The Brazilian Puzzle: Culture on the Borderlands of the Western World , New York : Columbia University Press .
  • Hickson , D. and Pugh , D. 1995 . Management Worldwide: The Impact of Societal Culture on Organizations around the Globe , New York : Penguin Books .
  • Hofstede , G. 1980 . Culture's Consequences: International Differences in Work-Related Values , Beverly Hills, CA : Sage .
  • Hofstede , G. and Hofstede , G.J. 2005 . Cultures and Organizations: Software of the Mind , New York : McGraw Hill .
  • House , R. and Wigdor , L. 1967 . Herzberg's Dual-factor Theory of Job Satisfaction and Motivation: A Review of the Evidence and a Criticism . Personnel Psychology , 20 : 369 – 389 .
  • Hwang , I. and Chi , D. 2005 . Relationships among Internal Marketing, Employee Job Satisfaction and International Hotel Performance: An Empirical Study . International Journal of Management , 22 : 285 – 293 .
  • Kalliny , M. , Cruthirds , K. and Minor , M. 2006 . Differences between American, Egyptian and Lebanese Humor Styles: Implications for International Management . International Journal of Cross Cultural Management , 6 : 121 – 135 .
  • Maslow , A. 1954 . Motivation and Personality , New York : Harper, and Row .
  • McClelland , D. 1961 . The Achieving Society , New York : Van Nostrand Reinhold .
  • Miles, A.K. (2000), ‘The Ergonomics and Organizational Stress Relationship,’ unpublished doctoral dissertation, Florida State University
  • Miles , A.K. and Domke-Damonte , D.J. 2000 . Bed and Breakfast Homes: A Life of Leisure or a Stressful Encounter? . New England Journal of Entrepreneurship , 3 ( 1 ) : 57 – 66 .
  • Miles , M.B. and Huberman , A.M. 1994 . Qualitative Data Analysis , London : Sage Publications .
  • Miles, A., Sledge, S., and Coppage, S. (2005), ‘Linking Spirituality to Workplace Performance: A Qualitative Study of the Brazilian Candomble,’ in Academy of Management Best Paper Proceedings, ed. K.M. Weaver, Pace, NY: Academy of Management Press, p. 63
  • O'Keefe , H. and O'Keefe , W. 2004 . Business Behaviors in Brazil and the USA: Understanding the Gaps . International Journal of Social Economics , 31 : 614 – 624 .
  • Oishi , S. , Diener , E. , Lucas , R. and Eunkook , S. 1999 . Cross-cultural Variations in Predictors of Life Satisfaction: Perspectives from Needs and Values . Personality and Social Psychology Bulletin , 25 : 980 – 990 .
  • Park , C. 1988 . Testing Herzberg's Motivation Theory in a Comparative Study of US and Korean Public Employees . Review of Public Personnel Administration , 8 : 40 – 60 .
  • Ragin , C. 1994 . Constructing Social Research , Thousand Oaks, CA : Pine Forge Press .
  • Ritter , J. and Anker , R. 2002 . Good Jobs, Bad Jobs: Workers' Evaluations in Five Countries . International Labour Review , 141 : 331 – 345 .
  • Ross , D. 1999 . Culture as a Context for Multinational Business: A Framework for Assessing the Strategy-culture Fit . Multinational Business Review , 7 : 13 – 19 .
  • Ruthankoon , R. and Ogunlana , S. 2003 . Testing Herzberg's Two-factor Theory in the Thai Construction Industry . Engineering, Construction and Architectural Management , 10 : 333 – 342 .
  • Savery , L. and Lucks , A. 2001 . The Relationship between Empowerment, Job Satisfaction and Reported Stress Levels: Some Australian Evidence . Leadership, and Organizational Development Journal , : 97 – 107 .
  • Saxton , T. and Dollinger , M. 2004 . Target Reputation and Appropriability: Picking and Deploying Resources in Acquisitions . Journal of Management , 30 : 123 – 148 .
  • Schneider , B. 1985 . Organizational Behaviour . Annual Review of Psychology , 36 : 573 – 611 .
  • Sizoo , S. , Plank , R. , Iskat , W. and Serrie , H. 2005 . The Effect of Intercultural Sensitivity on Employee Performance in Cross-cultural Service Encounters . The Journal of Services Marketing , 19 : 245 – 255 .
  • Smith , P. , Kendall , L. and Hulin , C. 1969 . The Measurement of Satisfaction in Work and Retirement , Chicago, IL : Rand McNally .
  • Smith , T. 2003 . Brazil is Unhappy about its Uncrowded Beaches . New York Times , 1 January, W1
  • Spector , P. 1985 . Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey . American Journal of Community Psychology , 13 : 693 – 713 .
  • Spector , P. , Cooper , C. , Poelmans , S. and Allen , T. 2004 . A Cross-national Comparative Study of Work Family Stressors, Working Hours, and Well-being: China and Latin America versus the Anglo World . Personnel Psychology , 57 : 119 – 142 .
  • Strauss , A. and Corbin , J. 1998 . Basic Qualitative Research: Techniques and Procedures for Developing Grounded Theory , 2nd ed. , Thousand Oaks, CA : Sage Publications .
  • Stevens , M. , Oddou , G. , Furuya , N. , Bird , A. and Mendenhall , M. 2006 . HR Factors Affecting Repatriate Job Satisfaction and Job Attachment for Japanese Managers . International Journal of Human Resource Management , 17 : 831 – 856 .
  • Thierry , H. 1998 . “ Motivation and Satisfaction ” . In Handbook of Work and Organizational Psychology: Volume 4 Organizational Psychology , Edited by: Drenth , P. , Thierry , H. and de Wolff , C. 253 – 289 . London : Psychology Press .
  • Thomas , D. and Au , K. 2002 . The Effect of Cultural Differences on Behavioral Responses to Low Job Satisfaction . Journal of International Business Studies , 33 : 309 – 326 .
  • Thomas , R. and Dunkerley , D. 1999 . Careering Downwards? Middle Managers' Experiences in the Downsizing Organization . Journal of Management , 10 : 157 – 169 .
  • Tietjen , M. and Myers , R. 1998 . Motivation and Job Satisfaction . Management Decision , 36 : 226 – 232 .
  • Timmreck , T. 2001 . Managing Motivation and Developing Job Satisfaction in the Health Care Work Environment . The Health Care Manager , 20 : 42 – 58 .
  • Williams, O. (1992), ‘Job Satisfaction and Job Dissatisfaction Experiences by Teachers in the Detroit Public School System,’ unpublished doctoral dissertation, Wayne State University
  • World Tourism Organization . 2006 . UNWTO World Tourism Barometer , 4 : 1 – 8 .
  • Zhang , Y. and Rajagopalan , N. 2002 . Inter-partner Credible Threat in International Joint Ventures: An Infinitely Repeated Prisoner's Dilemma . Journal of International Business Studies , 33 : 457 – 478 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.