873
Views
8
CrossRef citations to date
0
Altmetric
Original Articles

What is the joint effect of employee satisfaction and customer orientation on the organizational culture in metalworking manufacturing?

&
Pages 1203-1215 | Published online: 24 Mar 2011

References

  • Albayrak , A. 2005 . SPSS, Uygulamali Cok Degiskenli Istatistik Teknikleri , Edited by: Kalayci , Seref . Ankara : Asil Yayin Dagitim .
  • Aldrich , H. 1999 . Organizations Evolving , London : Sage Publications .
  • Applewhite , P. 1965 . Organizational Behavior: International Series in Industrial Engineering and Management Science , Engelwood Cliffs, NJ : Prentice-Hall .
  • Armstrong , M. 2000 . Strategic Human Resource Management: A Guide to Action , London : Kogan Page Publishers .
  • Aydin , B. Working Paper, University of Inonu Malatya Turkey, The 8th Econometrics and Statistics Congress of Turkey, May 2007 .
  • Bhatti , K. and Qureshi , T. 2007 . Impact of Employee Participation on Job Satisfaction, Employee Commitment and Employee Productivity . International Review of Business Research Papers , 3 ( 2 ) : 54 – 68 .
  • Bozic , L. 2006 . The Effects of Market Orientation on Product Innovation . Economic Trends and Economic Policy , 107 : 46 – 65 . (and references cited therein)
  • Cranny , C.J. , Smith , P.C. and Stone , E.F. 1992 . Job Satisfaction: How People Feel about their Jobs and How it Affects their performance , New York : Lexington Books .
  • Deshpande , R. , Farley , J.U. and Webster , F.E. 1993 . Corporate Culture, Customer Orientation, in Japanese Firms: A Quadrad Analysis . Journal of Marketing , 57 : 23 – 27 .
  • Durmaz , Y. 2006 . Customer Satisfaction in Modern Marketing and the Universal Consumer Rights . Journal of Yasar University , 1 ( 3 ) http://joy.yasar.edu.tr/makale/ucuncusayi/YakupDURMAZ.pdf (accessed May 5, 2008)
  • Erdil , S. , Keskin , H. and Erdil , O. 2003 . The Relationships between Market Orientation, Firm Innovativeness and Innovation Performance . The Journal of Global Business and Technology , 1 : 3 – 12 . (and references cited therein)
  • Ginevičius , R. and Vaitkūnaitė , V. 2006 . Analysis of Organizational Culture Dimensions Impacting Performance . Journal of Business Economics and Management , 7 ( 4 ) : 201 – 211 .
  • Hartline , M.D. , Maxham , J.G. and McKee , D.O. 2000 . Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees . Journal of Marketing , 64 : 35 – 50 .
  • Hatcher , L. 1994 . A Step-by-step Approach to Using the SAS(R) System for Factor Analysis and Structural Equation Modeling , Cary, NC : SAS Institute Publishing .
  • Hoy , W. and Forsith , P. 1986 . Effective Supervision Theory into Practice , New York : McGraw-Hill Companies .
  • Hull, P. (2003), ‘A Content Analysis of Employee Satisfaction Surveys,’ A thesis in Communication Studies Submitted to the Graduate Faculty of Texas Tech University in Partial Fulfillment of the Requirements for the Degree of Master of Arts (and references cited therein)
  • Hunter , W. and Tietyen , D. 1997 . Business to Business Marketing: Creating a Community of Customers , Lincolnwood, IL : McGraw-Hill Professional .
  • Junco , J.G. and Perea , J.G.Á. 2008 . Evidence-Based Administration in the Teaching of Business Ethics . Journal of Business Ethics Education , 5 : 35 – 58 .
  • Kelley, T. (2005), ‘Employee Satisfaction Results in Improved Profitability,’ http://www.indiangaming.com/istore/Nov05_Kelley.pdf (accessed April 4, 2008)
  • Kim , B. and Park , K. 2006 . Dynamics of Industry Consolidation and Sustainable Competitive Strategy: Is Birthright Irrevocable? . Journal of Long Range Planning , 39 ( 1 ) : 543 – 566 .
  • Knights , D. 2006 . Leadership, Ethics and the Responsibility to the Other . Journal of Business Ethics , 67 : 125 – 137 .
  • Kohli , A. and Jaworski , B.J. 1990 . Market-Orientation: The Construct, Research Propositions, and Managerial Implications . Journal of Marketing , 54 ( 1–1 ) : 90 – 113 .
  • Kotler , P. 1997 . Marketing Management: Analysis, Planning, Implementation and Control , 9th ed. , Upper Saddle River, NJ : Prentice-Hall .
  • Lederach , J.P. 1995 . Preparing for Peace: Conflict Transformation Across Cultures , New York : Syracuse University Press .
  • Morgan , G. 1997 . Images of Organization , Thousand Oaks, CA : Sage .
  • Moyes , G.D. , Shao , L.P. and Newsome , M. 2008 . Comparative Analysis of Employee Job Satisfaction in the Accounting Profession . Journal of Business & Economics Research , 6 ( 2 ) : 65 – 81 .
  • O'Cass , A. and Ngo , L.V. 2007 . Balancing External Adaptation and Internal Effectiveness: Achieving Better Brand Performance . Journal of Business Research , 60 : 11 – 20 .
  • Ozdevecioglu , M. 2000 . Orgutsel Vatandaslik Davranisi Ile Universite Ogrencilerinin Bazi Demografik Ozellikleri Ve Akademik Basarilari Arasindaki Iliskilerin Belirlenmesine Yonelik Bir Arastirma . Erciyes Universitesi Iktisadi ve Idari Bilimler Fakultesi Dergisi , 20 ( 1 ) : 117 – 135 . (and references cited therein)
  • Ozdogan , F. and Tuzun , I. 2007 . Ogrencilerin Uuniversitelerine Duyduklari Guven Uzerine Bir Arastirma . Kastamonu Egitim Dergisi , 15 ( 2 ) : 639 – 650 . (and references cited therein)
  • Potterfield , T. 1999 . The Business of Employee Empowerment: Democracy and Ideology in the Workplace , Westport, CT : Greenwood Publishing Group . (and references cited therein)
  • Schein , E.H. 1993 . Organizational Culture and Leadership in Classics of Organization Theory , San Francisco, CA : Jossey-Bass, Inc .
  • Semerci , C. 2004 . Ilkogretim Turkce Ve Matematik Ders Kitaplarini Genel Degerlendirme Olçegi . Cumhuriyet Universitesi Sosyal Bilimler Dergisi , 28 ( 1 ) : 49 – 54 .
  • Škerlavaj , M. , Štembergera , M.I. , Škrinjara , R. and Dimovskia , V. 2007 . Organizational Learning Culture, the Missing Link between Business Process Change and Organizational Performance . International Journal of Production Economics , 106 ( 2 ) : 346 – 367 .
  • Wallace , C. , Eagleson , G. and Waldersee , R. 2000 . The Sacrificial HR Strategy in Call Centers . International Journal of Service Industry Management , 11 ( 2 ) : 174 – 185 . (and references cited therein)

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.