Performance management effectiveness: lessons from world-leading firms

References

• Aguinis , H. 2007 . Performance Management , 2nd ed. , Upper Saddle River, NJ : Pearson Prentice Hall .
   Google Scholar
• Antonioni , D. 1994 . Improve the Performance Management Process before Discontinuing Performance Appraisals . Compensation and Benefits Review , 26 : 29 – 38 .
   Google Scholar
• Armstrong , M. 2000 . Performance Management Practice: Key Practices and Practical Guidelines , London : Kogan Page .
   Google Scholar
• Bowen , D.E. and Ostroff , C. 2004 . Understanding HRM-Firm Performance Linkages: The Role of the “Strength” of the HRM System . Academy of Management Review , 29 : 204 – 221 .
   Web of Science ®Google Scholar
• Boxall , P. and Purcell , J. 2003 . Strategy and Human Resource Management , Basingstoke : Palgrave Macmillan .
   Google Scholar
• Casper , W.J. and Harris , C.M. 2008 . Work-Life Benefits and Organizational Attachment: Self-Interest Utility and Signaling Theory Models . Journal of Vocational Behavior , 72 : 95 – 109 .
   Web of Science ®Google Scholar
• Castka , P. , Bamber , C. and Sharp , J. 2003 . Measuring Teamwork Culture: The Use of a Modified EFQM Model . Journal of Management Development , 22 : 149 – 170 .
   Google Scholar
• Cleveland , J.N. , Murphy , K.R. and Williams , R.E. 1989 . Multiple Uses of Performance Appraisal: Prevalence and Correlate . Journal of Applied Psychology , 74 : 130 – 135 .
   Web of Science ®Google Scholar
• Coens , T. and Jenkins , M. 2000 . Abolishing Performance Appraisals: Why They Backfire and What to Do Instead , San Francisco, CA : Berrett-Koehler Publishers .
   Google Scholar
• Davis , B. and Mount , M. 1984 . Effectiveness of Performance Appraisal Training Using Computer Assisted Instruction and Behavior Modelling . Personnel Psychology , 37 : 439 – 452 .
   Web of Science ®Google Scholar
• Delery , J.E. and Doty , D.H. 1996 . Modes of Theorizing in Strategic Human Resource Management: Tests of Universalistic, Contingency, and Configurational Performance Predictions . Academy of Management Journal , 39 : 802 – 835 .
   Web of Science ®Google Scholar
• Den Hartog , D.N. , Boselie , P. and Paauwe , J. 2004 . Performance Management: A Model and Research Agenda . Applied Psychology: An International Review , 53 : 556 – 569 .
   Web of Science ®Google Scholar
• DeNisi , A.S. 2000 . “ Performance Appraisal and Performance Management: A Multilevel Analysis ” . In Multilevel Theory, Research and Methods in Organizations , Edited by: Klein , K.J. and Kozlowski , S. 121 – 156 . San Francisco, CA : Jossey-Bass .
   Google Scholar
• Eisenhardt , K.M. 1989 . Building Theories from Case Study Research . Academy of Management Review , 14 : 532 – 550 .
   Web of Science ®Google Scholar
• Farndale , E. 2005 . HR Department Professionalism: A Comparison Between the UK and Other European Countries . International Journal of Human Resource Management , 16 : 660 – 675 .
   Web of Science ®Google Scholar
• Fiske , S.T. and Taylor , S.E. 1991 . Social Cognition , New York : McGraw-Hill .
   Google Scholar
• Fletcher , C. and Williams , R. 1996 . Performance Management, Job Satisfaction and Organisational Commitment . British Journal of Management , 7 : 169 – 179 .
   Google Scholar
• Furnham , A. 2004 . Performance Management Systems . European Business Journal , 16 : 83 – 94 .
   Google Scholar
• Glendinning , P.M. 2002 . Performance Management: Pariah or Messiah . Public Personnel Management , 31 : 161 – 178 .
   Web of Science ®Google Scholar
• Greening , D.W. and Turban , D.B. 2000 . Corporate Social Performance as a Competitive Advantage in Attracting a Quality Workforce . Business & Society , 39 : 254 – 280 .
   Google Scholar
• Guest , D. and Conway , N. 2002 . “ The Psychological Contract, Health and Well-Being ” . In Handbook of Work and Health Psychology , 2nd ed. , Edited by: Schabracq , M. , Winnubst , J. and Cooper , C. Chichester: John Wiley .
   Google Scholar
• Hazard , P. 2004 . Tackling Performance Management Barriers . Strategic HR Review , 3 : 3 – 7 .
   Google Scholar
• Holloway , J. , Francis , G. and Hinton , M. 1999 . A Vehicle for Change? A Case Study of Performance Improvement in the “New” Public Sector . International Journal of Public Sector Management , 12 : 351 – 365 .
   Google Scholar
• Hubbard , G. , Samuel , D. , Heap , S. and Cocks , G. 2002 . The First XI: Winning Organizations in Australia , Melbourne : Wiley .
   Google Scholar
• Huselid , M. 1995 . The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance . Academy of Management Journal , 38 : 635 – 672 .
   Web of Science ®Google Scholar
• Kanin , J. and Bevan , R. 1992 . Don't Evaluate Performance – Manage It . Journal of Compensation and Benefits , 7 : 51 – 54 .
   Google Scholar
• Krugman , P.R. and Obstfeld , M. 1994 . International Economics: Theory and Policy (3rd ed.) , New York : HarperCollins .
   Google Scholar
• Kurtzberg , T. , Naquin , C. and Belkin , L. 2005 . Electronic Performance Appraisals: The Effects of Email Communication on Peer Ratings in Actual and Simulated Environments . Organizational Behavior and Human Decision Processes , 98 : 216 – 226 .
   Web of Science ®Google Scholar
• Lawler , E. 1994 . Performance Management: The Next Generation . Compensation and Benefits Review , 26 : 16 – 20 .
   Google Scholar
• McDonald , D. and Smith , A. 1995 . A Proven Connection: Performance Management and Business Results . Compensation and Benefits Review , 27 : 59 – 62 .
   Google Scholar
• Millett , B. 1998 . “ Performance Management: A Strategic Human Resource Function ” . In Human Resource Management: Contemporary Challenges and Future Direction , Edited by: Parry , K. and Smith , D. 95 – 114 . Toowoomba : USQ Press .
   Google Scholar
• Mitchell , C. 2002 . Selling the Brand Inside . Harvard Business Review , 80 : 99 – 105 .
   PubMed Web of Science ®Google Scholar
• Molleman , E. and Timmerman , H. 2003 . Performance Management when Innovation and Learning Become Critical Performance Indicators . Personnel Review , 32 : 93 – 113 .
   Web of Science ®Google Scholar
• Murray , K. 1991 . A Test of Service Marketing Theory: Consumer Information Acquisition Activities . Journal of Marketing , 55 : 10 – 25 .
   Web of Science ®Google Scholar
• Otley , D.T. 1980 . The Contingency Theory of Management Accounting: Achievement and Prognosis . Accounting, Organizations and Society , 4 : 194 – 208 .
   Google Scholar
• Pfeffer , J. 1996 . When it Comes to “Best Practices” – Why do Smart Organizations Occasionally do Dumb Things? . Organizational Dynamics , 25 : 33 – 42 .
   Web of Science ®Google Scholar
• Prasad , A. and Steffes , E. 2002 . Internal Marketing at Continental Airlines: Convincing Employees that Management Knows Best . Marketing Letters , 13 : 75 – 89 .
   Web of Science ®Google Scholar
• Rademan , D.J. and Vos , H.D. 2001 . Performance Appraisals in the Public Sector: Are They Accurate and Fair? . Journal of Industrial Psychology , 27 : 54 – 60 .
   Google Scholar
• Radnor , A. and McGuire , M. 2004 . Performance Management in the Public Sector: Fact or Fiction? . International Journal of Productivity and Performance Management , 53 : 245 – 260 .
   Google Scholar
• Roberts , I. 2001 . “ Reward and Performance Management ” . In Human Resource Management: A Contemporary Approach , 3rd ed. , Edited by: Beardwell , I. and Holden , L. 506 – 558 . Edinburgh : Pearson .
   Google Scholar
• Rousseau , D. 1995 . Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements , Thousand Oaks, CA : Sage .
   Google Scholar
• Sadler , P. 1995 . Managing Change , London : Kogan Page .
   Google Scholar
• Smith , D.E. 1986 . Training Programs for Performance Appraisal: A review . Academy of Management Review , 11 : 22 – 40 .
   Web of Science ®Google Scholar
• Spence , M. 1973 . Job market signaling . Quarterly Journal of Economics , 87 : 355 – 374 .
   Web of Science ®Google Scholar
• Srivastava , J.N. and Lurie , L. 2001 . A Consumer Perspective on Price-Matching Refund Policies: Effect on Price Perceptions and Search Behavior . Journal of Consumer Research , 28 : 296 – 307 .
   Web of Science ®Google Scholar
• Stewart , E.B. , Belcourt , M. , Bohlander , G. , Snell , S. and Sherman , A. 2003 . Essentials of Managing Human Resources , 2nd ed. , Scarborough : Nelson Thomson Learning .
   Google Scholar
• Taylor , W.A. and Wright , G.H. 2003 . A Longitudinal Study of TQM Implementation: Factors Influencing Success and Failure . Omega: The International Journal of Management Science , 31 : 97 – 111 .
   Web of Science ®Google Scholar
• Thorpe , R. and Beasley , T. 2004 . The Characteristics of Performance Management Research: Implications and Challenges . International Journal of Productivity and Performance Management , 53 : 334 – 344 .
   Google Scholar
• Turban , D.B. and Greening , D.W. 1996 . Corporate Social performance and Organizational Attractiveness to Prospective Employees . Academy of Management Journal , 40 : 658 – 672 .
   Web of Science ®Google Scholar
• Truss , C. 2001 . Complexities and Controversies in Linking HRM with Organizational Outcomes . Journal of Management Studies , 38 : 1121 – 1149 .
   Web of Science ®Google Scholar
• Varey , R. and Lewis , B. 1999 . A Broadened Conception of Internal Marketing . European Journal of Marketing , 33 : 926 – 944 .
   Google Scholar
• Wei , L.Q. and Lau , C.M. 2005 . Market Orientation, HRM Importance and Competency: Determinants of Strategic HRM in Chinese Firms . International Journal of Human Resource Management , 16 : 1901 – 1918 .
   Web of Science ®Google Scholar
• Whittaker , S. and Marchington , M. 2003 . Devolving HR Responsibility to the Line: Threat, Opportunity or Partnership? . Employee Relations , 25 : 245 – 261 .
   Google Scholar
• Woehr , D.J. and Huffcutt , A.I. 1994 . Rater Training for Performance Appraisal: A Quantitative Review . Journal of Occupational and Organizational Psychology , 67 : 189 – 205 .
   Web of Science ®Google Scholar
• Wright , P. and McMahan , G. 1992 . Theoretical Perspectives for Strategic Human Resource Management . Journal of Management , 18 : 295 – 320 .
   Web of Science ®Google Scholar
• Yin , R.K. 1994 . Case Study Research: Design and Methods , Thousand Oaks, CA : Sage .
   Google Scholar