The importance of input control to work performance under the agency theory framework

References

• Akdere , M. and Azevedo , R.E. 2006 . Agency Theory Implications for Efficient Contracts in Organization Development . Organization Development Journal , 24 ( 2 ) : 43 – 54 .
   Google Scholar
• Akdere , M. and Yilmaz , T. 2006 . Team Performance-Based Compensation Plans: Implications for Human Resources and Quality Improvement from Agency Theory Perspective . International Journal of Human Resources Development and Management , 6 ( 1 ) : 77 – 91 .
   Google Scholar
• Akhtar , S. , Ding , D.Z. and Ge , G.L. 2008 . Strategic HRM Practices and Their Impact on Company Performance in Chinese Enterprises . Human Resource Management , 47 ( 1 ) : 15 – 32 .
   Web of Science ®Google Scholar
• Albanese , R. , Dacin , M.T. and Harris , I.C. 1997 . Agents as Stewards . Academy of Management Review , 22 ( 3 ) : 609 – 611 .
   Web of Science ®Google Scholar
• Allison , P.D. 1999 . Multiple Regression: A Primer , London : Pine Forge Press .
   Google Scholar
• Alpkan , L. , Yilmaz , C. and Kaya , N. 2007 . Market Orientation and Planning Flexibility in SMEs: Performance Implications and an Empirical Investigation . International Small Business Journal , 25 ( 2 ) : 152 – 172 .
   Web of Science ®Google Scholar
• Andaleeb , S.S. and Conway , C. 2006 . Customer Satisfaction in the Restaurant Industry: An Examination of the Transaction-Specific Model . Journal of Services Marketing , 20 ( 1 ) : 3 – 11 .
   Google Scholar
• Anderson , J.C. and Gerbing , D.W. 1988 . Structural Equation Modeling in Practice: A Review and Recommended Two-step Approach . Psychological Bulletin , 103 ( 3 ) : 411 – 423 .
   Web of Science ®Google Scholar
• Babin , B.J. and Boles , J.S. 1998 . Employee Behavior in a Service Environment: A Model and Test of Potential Differences Between Men and Women . Journal of Marketing , 62 ( 2 ) : 77 – 91 .
   Web of Science ®Google Scholar
• Bae , J. and Lawler , J.J. 2000 . Organizational and HRM Strategies in Korea: Impact on Firm Performance in an Emerging Economy . Academy of Management Journal , 43 ( 3 ) : 502 – 517 .
   Web of Science ®Google Scholar
• Banker , R.D. , Lee , S.Y. , Potter , G. and Srinivasan , D. 1996 . Contextual Analysis of Performance Impacts of Outcome-Based Incentive Compensation . Academy of Management Journal , 39 ( 4 ) : 920 – 948 .
   Web of Science ®Google Scholar
• Barrick , M.R. , Mount , M.K. and Judge , T.A. 2001 . Personality and Performance at the Beginning of the New Millennium: What Do We Know and Where Do We Go Next? . International Journal of Selection & Assessment , 9 ( 1 ) : 9 – 30 .
   Web of Science ®Google Scholar
• Bentler , P.M. 1990 . Fit Indexes, Lagrange Multipliers, Constraint Changes and Incomplete Data in Structural Models . Multivariate Behavioral Research , 25 ( 2 ) : 163 – 172 .
   PubMed Web of Science ®Google Scholar
• Berry , L.L. and Parasuraman , A. 1992 . Services Marketing Starts from Within . Marketing Management , 1 ( 1 ) : 25 – 34 .
   Google Scholar
• Brown , M.W. and Cudeck , R. 1992 . Alternative Ways of Assessing Model Fit . Sociological Methods & Research , 21 ( 2 ) : 230 – 258 .
   Web of Science ®Google Scholar
• Cameron , K.S. , Kim , M.U. and Whetten , D.A. 1987 . Organizational Effects of Decline and Turbulence . Administrative Science Quarterly , 32 ( 2 ) : 222 – 240 .
   Web of Science ®Google Scholar
• Child , J. 1973 . Strategies of Control and Organizational Behavior . Administrative Science Quarterly , 18 ( 1 ) : 1 – 17 .
   Web of Science ®Google Scholar
• Cohen , J. , Cohen , P. , West , S.G. and Aiken , L.S. 2003 . Applied Multiple Regression/Correlation Analysis for the Behavioral Science , 3rd ed. , Hillsdale, NJ : Lawrence Erlbaum .
   Google Scholar
• Denison , D.R. and Mishra , A.K. 1995 . Toward a Theory of Organizational Culture and Effectiveness . Organizational Science , 6 ( 2 ) : 204 – 223 .
   Web of Science ®Google Scholar
• Eisenhardt , K.M. 1985 . Control: Organizational and Economic Approaches . Management Science , 31 ( 2 ) : 134 – 149 .
   Web of Science ®Google Scholar
• Eisenhardt , K.M. 1988 . Agency and Institutional Explanations of Compensation in Retail Sales . Academy of Management Journal , 31 ( 3 ) : 488 – 511 .
   Web of Science ®Google Scholar
• Eisenhardt , K.M. 1989 . Agency Theory: An Assessment and Review . Academy of Management Review , 14 ( 1 ) : 57 – 74 .
   Web of Science ®Google Scholar
• Fleming , J.H. , Coffman , C. and Harter , J.K. 2005 . Manage Your Human Sigma . Harvard Business Review , : 107 – 114 . July–August
   Google Scholar
• Fornell , C. and Larcker , D.F. 1981 . Evaluating Structural Evaluation Models with Unobservable Variables and Measurement Error . Journal of Marketing Research , 18 ( 1 ) : 39 – 50 .
   Web of Science ®Google Scholar
• Gomez-Mejia , L.R. and Balkin , D.B. 1992a . Determinants of Faculty Pay: An Agency Theory Perspective . Academy of Management Journal , 35 ( 5 ) : 921 – 955 .
   Web of Science ®Google Scholar
• Gomez-Mejia , L.R. and Balkin , D.B. 1992b . Compensation, Organizational Strategy and Firm Performance , Cincinnati, OH : Southwestern .
   Google Scholar
• Govindarajan , V. and Fisher , F. 1990 . Strategy, Control Systems, and Resource Sharing: Effects on Business-unit Performance . Academy of Management Journal , 33 ( 2 ) : 259 – 285 .
   Web of Science ®Google Scholar
• Greenfield, J. (2006), ‘Episode 410: The Dream Team: Turning Big Ideas into Multibillion Dollar Businesses,’ CEO Exchange, June
   Google Scholar
• Harvey , M. , Speier , C. and Novecevic , M.M. 2001 . A Theory-Based Framework for Strategic Global Human Resource Staffing Policies and Practices . International Journal of Human Resource Management , 12 ( 6 ) : 898 – 915 .
   Web of Science ®Google Scholar
• Hays , J.M. and Hill , A.V. 2001 . A Longitudinal Study of the Effect of a Service Guarantee on Service Quality . Production and Operations Management , 10 ( 4 ) : 405 – 423 .
   Web of Science ®Google Scholar
• Hitt , M.A. , Hockisson , R.E. and Duane Ireland , R. 1990 . Mergers and Acquisitions and Managerial Commitment to Innovation in M-Form Firms . Strategic Management Journal , 11 : 29 – 47 .
   Web of Science ®Google Scholar
• Humborstad , S.I.W. , Humborstad , B. , Whitfield , R. and Perry , C. 2008 . Implementation of Empowerment in Chinese High Power-distance Organizations . International Journal of Human Resource Management , 19 ( 7 ) : 1349 – 1364 .
   Web of Science ®Google Scholar
• Husted , B.W. 2007 . Agency, Information, and the Structure of Moral Problems in Business . Organization Studies , 28 ( 2 ) : 177 – 195 .
   Google Scholar
• Jones , G.R. 1986 . Socialization Tactics, Self-efficacy, and Newcomers' Adjustments to Organizations . Academy of Management Journal , 29 ( 2 ) : 262 – 279 .
   Web of Science ®Google Scholar
• Joreskog , K.G. and Sorbom , D. 1996 . Lisrel 8: Structural Equation Modeling with the SIMPLIS Command Language , Scientific Software International, Incorporat .
   Google Scholar
• Keltner , B. and Finegold , D. 1996 . Adding Value in Banking: Human Resource Innovations for Service Firms . Sloan Management Review , 38 ( 1 ) : 57 – 68 .
   Google Scholar
• Kruse , A. and Schmitt , E. 2006 . A Multidimensional Scale for the Measurement of Agreement with Age Stereotypes and the Salience of Age in Social Interaction . Ageing & Society , 26 ( 3 ) : 393 – 411 .
   Google Scholar
• Lam , T. and Han , M.X.J. 2005 . A Study of Outsourcing Strategy: A Case Involving the Hotel Industry in Shanghai, China . International Journal of Hospitality Management , 24 ( 1 ) : 41 – 56 .
   PubMedGoogle Scholar
• Lanigan , M.L. and Bentley , J. 2006 . Collecting Sophisticated Evaluations Even When Corporate Culture is Resistant . Performance Improvement Journal , 45 ( 1 ) : 32 – 39 .
   Google Scholar
• Makri , M. , Lane , P.J. and Gomez-Mejia , L.R. 2006 . CEO Incentives, Innovation, and Performance in Technology-Intensive Firms: A Reconciliation of Outcome and Behavior-Based Incentive Schemes . Strategic Management Journal , 27 : 1057 – 1080 .
   Web of Science ®Google Scholar
• O'Connor , B.P. 1998 . SIMPLE: All-in-one programs for Exploring Interactions in Moderated Multiple Regression . Educational and Psychological Measurement , 58 ( 5 ) : 836 – 840 .
   Google Scholar
• Olorunniwo , F. and Hsu , M.K. 2006 . A Typology Analysis of Service Quality, Customer Satisfaction and Behavioral Intentions in Mass Services . Managing Service Quality , 16 ( 2 ) : 106 – 123 .
   Google Scholar
• Ouchi , W.G. 1977 . The Relationship Between Organizational Structure and Organizational Control . Administrative Science Quarterly , 22 ( 1 ) : 95 – 113 .
   Web of Science ®Google Scholar
• Ouchi , W.G. 1978 . The Transmission of Control Through Organizational Hierarchy . Academy of Management Journal , 21 ( 2 ) : 173 – 192 .
   Web of Science ®Google Scholar
• Ouchi , W.G. 1979 . A Conceptual Framework for the Design of Organizational Control Mechanisms . Management Science , 25 ( 9 ) : 833 – 848 .
   Web of Science ®Google Scholar
• Ouchi , W.G. 1980 . Markets, Bureaucracies, and Clans . Administrative Science Quarterly , 25 ( 1 ) : 129 – 141 .
   Web of Science ®Google Scholar
• Ouchi , W.G. and Maguire , M.A. 1975 . Organization Control: Two Functions . Administrative Science Quarterly , 20 ( 4 ) : 559 – 569 .
   Web of Science ®Google Scholar
• Pavlou , P.A. , Liang , H. and Xue , Y. 2007 . Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal-agent Perspective . MIS Quarterly , 31 ( 1 ) : 105 – 136 .
   Web of Science ®Google Scholar
• Petrovic , J. and Kakabadse , N.K. 2003 . Strategic Staffing of International Joint Ventures: An Integrative Perspective for Future Research . Management Decision , 41 ( 4 ) : 394 – 406 .
   Google Scholar
• Podsakoff , P.M. and Organ , D.W. 1986 . Self-reports in Organizational Research: Problems and Prospects . Journal of Management , 12 ( 4 ) : 531 – 544 .
   Web of Science ®Google Scholar
• Ritzer , G. 2000 . The McDonaldization of Society , Thousand Oaks, CA : Pine Forge Press .
   Google Scholar
• Scott , S.G. and Bruce , R.A. 1994 . Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace . Academy of Management Journal , 37 ( 3 ) : 580 – 607 .
   Web of Science ®Google Scholar
• Sergeant , A. and Frenkel , S. 2000 . When Do Customer Contact Employees Satisfy Customers? . Journal of Service Research , 3 ( 1 ) : 18 – 34 .
   Google Scholar
• Singh , J. 2000 . Performance Productivity and Quality of Frontline Employees in Service Organisations . Journal of Marketing , 64 ( 2 ) : 15 – 34 .
   Web of Science ®Google Scholar
• Snell , S.A. 1992 . Control Theory in Strategic Human Resource Management: The Mediating Effect of Administrative Information . Academy of Management Journal , 35 ( 2 ) : 292 – 327 .
   Web of Science ®Google Scholar
• Snell , S.A. and Youndt , M.A. 1995 . Human Resource Management and Firm Performance: Testing a Contingency Model of Executive Controls . Journal of Management , 21 ( 4 ) : 711 – 737 .
   Web of Science ®Google Scholar
• Sonnenfeld , J.A. and Peiperl , M.A. 1988 . Staffing Policy as a Strategic Response: A Typology of Career Systems . Academy of Management Review , 13 ( 4 ) : 588 – 600 .
   Google Scholar
• Stroh , L.K. , Brett , J.M. , Baumann , J.P. and Reilly , A.H. 1996 . Agency Theory and Variable Pay Compensation Strategies . Academy of Management Journal , 39 ( 3 ) : 751 – 767 .
   Web of Science ®Google Scholar
• Sum , C.C. , Lee , Y.S. , Hays , J.M. and Hill , A.V. 2002 . Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE) . Decision Sciences , 33 ( 3 ) : 347 – 384 .
   Web of Science ®Google Scholar
• Sundaramurthy , C. and Lewis , M. 2003 . Control and Collaboration: Paradoxes of Governance . Academy of Management Review , 28 ( 3 ) : 397 – 415 .
   Web of Science ®Google Scholar
• Tosi , H.L. , Brownlee , A.L. , Silva , P. and Katz , J.P. 2003 . An Empirical Exploration of Decision-Making Under Agency Controls and Stewardship Structure . Journal of Management Studies , 40 ( 8 ) : 2053 – 2071 .
   Web of Science ®Google Scholar
• Trochim , W. 2001 . The Research Methods Knowledge Base , 2nd ed. , Cincinnatti, OH : Atomic Dog Publishers .
   Google Scholar
• Verano-Tacoronte , D. and Melian-Gonzalez , S. 2008 . Human Resources Control Systems and Performance: The Role of Uncertainty and Risk Propensity . International Journal of Manpower , 29 ( 2 ) : 161 – 187 .
   Google Scholar
• Yim , C.K. , Tse , K. and Chan , W. 2008 . Strengthening Customer Loyalty Through Intimacy and Passion: Roles of Customer-firm Affection and Customer-Staff Relationships in Services . Journal of Marketing Research , 45 ( 6 ) : 741 – 756 .
   Web of Science ®Google Scholar