Looking beyond HRM practices in enhancing employee retention in BPOs: focus on employee–organisation value fit

References

• Adkins, C. L., Ravlin, E. C., & Meglino, B. M. (1996). Value congruence between co-workers and its relationship to work outcomes. Group & Organization Management, 21, 439–460.
   Web of Science ®Google Scholar
• Ahuja, M. K., Chudoba, K. M., Kacmar, C. J., McKnight, D. H., & George, J. F. (2007). IT road warriors: Balancing work–family conflict, job autonomy, and work overload to mitigate turnover intentions. MIS Quarterly, 31(1), 1–17.
   Web of Science ®Google Scholar
• Armstrong-Stassen, M., & Ursel, N. D. (2009). Perceived organisational support, career satisfaction, and the retention of older workers. Journal of Occupational and Organisational Psychology, 82, 201–220.
   Web of Science ®Google Scholar
• Aycan, Z., Al-Hamadi, A. B., Davis, A., & Budhwar, P. (2007). Cultural orientations and preferences for HRM policies and practices: The case of Oman. The International Journal of Human Resource Management, 18, 11–32.
   Web of Science ®Google Scholar
• Aycan, Z., Kanungo, R. N., & Sinha, J. B. (1999). Organisational culture and human resource management practices: The model of culture fit. Journal of Cross-Cultural Psychology, 30, 501–526.
   Web of Science ®Google Scholar
• Aycan, Z., Kanungo, R., Mendonca, M., Yu, K., Deller, J., Stahl, G., & Kurshid, A. (2000). Impact of culture on human resource management practices: A 10-country comparison. Applied Psychology, 49, 192–221.
   Web of Science ®Google Scholar
• Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991). Assessing construct validity in organisational research. Administrative Science Quarterly, 36, 421–458.
   Web of Science ®Google Scholar
• Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17, 99–120.
   Web of Science ®Google Scholar
• Barney, J. B. (2001). Is the resource based ‘view’ a useful perspective for strategic management research? Yes. Academy of Management Review, 26, 41–56.
   Web of Science ®Google Scholar
• Beauregard, T. A., & Henry, L. C. (2009). Making the link between work–life balance practices and organizational performance. Human Resource Management Review, 19, 9–22.
   Web of Science ®Google Scholar
• Benson, G. (2006). Employee development, commitment and intention to turnover: A test of employability policies in action. Human Resource Management Journal, 16, 173–192.
   Google Scholar
• Brown, T. A. (2012). Confirmatory factor analysis for applied research. New York, NY: Guilford Press.
   Google Scholar
• Business Processing Association of the Philippines. (2010). Philippines: The new outsourcing hub. Paper presented at the International Outsourcing Summit, Manila.
   Google Scholar
• Business Processing Association of the Philippines. (2012). Philippines IT-BPO Investor Primer. Manila: BPAP.
   Google Scholar
• Chadee, D., & Raman, R. (2009). International outsourcing of information technology services: Review and future directions. International Marketing Review, 26, 411–438.
   Web of Science ®Google Scholar
• Chadee, D., & Raman, R. (2012). External knowledge and performance of offshore IT service providers in India: The mediating role of talent management. Asia Pacific Journal of Human Resources, 50, 459–482.
   Web of Science ®Google Scholar
• Chambers, E. G., Foulon, M., Handfield-Jones, H., Hankin, S. M., & Michaels, E. G. (1998). The war for talent. McKinsey Quarterly, 3, 44–57.
   Google Scholar
• Chatman, J. A. (1989). Improving interactional organizational research: A model of person–organization fit. Academy of Management Review, 14, 333–349.
   Web of Science ®Google Scholar
• Chin, W. W. (1998). The partial least squares approach for structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 236–295). London: Lawrence Erlbaum Associates.
   Google Scholar
• Clark, S. (2000). Work–family border theory: A new theory of work–life balance. Human Relations, 53, 747–770.
   Web of Science ®Google Scholar
• Cohen, J. (1992). A power primer. Psychological Bulletin, 112, 155–159.
   PubMed Web of Science ®Google Scholar
• Demirbag, M., Mellahi, K., Sahadev, S., & Elliston, J. (2012). Employee service abandonment in offshore operations: A case study of a US multinational in India. Journal of World Business, 47, 178–185.
   Web of Science ®Google Scholar
• Dowling, P. J., Festing, M., & Engle, A. D. (2013). International human resource management. London: Cengage Learning.
   Google Scholar
• Edwards, J. R., & Cable, D. M. (2009). The value of value congruence. Journal of Applied Psychology, 94, 654–677.
   PubMed Web of Science ®Google Scholar
• Egan, T. M., Yang, B., & Bartlett, K. R. (2004). The effects of organisational learning culture and job satisfaction on motivation to transfer learning and turnover intention. Human Resource Development Quarterly, 15, 279–301.
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18, 382–388.
   Web of Science ®Google Scholar
• Geisser, S. (1975). The predictive sample reuse method with applications. Journal of the American Statistical Association, 70, 320–328.
   Web of Science ®Google Scholar
• Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks, CA: Sage.
   Google Scholar
• Hambrick, D., & Mason, P. A. (1984). Upper echelons: The organization as a reflection of its top managers. The Academy of Management Review, 9, 193–206.
   Web of Science ®Google Scholar
• Harman, H. H. (1976). Modern factor analysis. Chicago, IL: University of Chicago.
   Google Scholar
• Hofstede, G. (1980). Culture's consequences: International differences in work-related values. Beverly Hills, CA: Sage.
   Google Scholar
• Hofstede, G. (2001). Culture's consequences: Comparing values, behaviours, institutions, and organisations across nations (2nd ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Houkes, I., Janssen, P. P. M., Jonge, J. d., & Nijhuis, F. J. N. (2001). Specific relationships between work characteristics and intrinsic work motivation, burnout and turnover intention: A multi-sample analysis. European Journal of Work and Organisational Psychology, 10(1), 1–23.
   Google Scholar
• Huang, T. C., Lawler, J., & Lei, C. Y. (2007). The effects of quality of work life on commitment and turnover intention. Social Behavior and Personality: An International Journal, 35, 735–750.
   Web of Science ®Google Scholar
• Igbaria, M., & Siegel, S. R. (1992). The reasons for turnover of information systems personnel. Information and Management, 23, 321–330.
   Web of Science ®Google Scholar
• Jones, D. A., Willness, C., & MacNeil, S. (2009). Corporate social responsibility and recruitment: Testing person–organisation fit and signalling mechanisms. Academy of Management Proceedings, 1, 1–6.
   Google Scholar
• Joo, B.-K., & Park, S. (2010). Career satisfaction, organisational commitment, and turnover intention: The effects of goal orientation, organisational learning culture and developmental feedback. Leadership & Organisation Development Journal, 31, 482–500.
   Google Scholar
• Kearney, A. T. (2011). Offshoring opportunities amid economic turbulence. Chicago, IL: The A.T. Kearney Global Services Location Index.
   Google Scholar
• Kedia, B. L., & Lahiri, S. (2007). International outsourcing of services: A partnership model. Journal of International Management, 13, 22–37.
   Web of Science ®Google Scholar
• Kock, N. (2014). Advanced mediating effects tests, multi-group analyses, and measurement model assessments in PLS-based SEM. International Journal of e-Collaboration, 10, 1–13.
   Google Scholar
• Kristof, A. L. (1996). Person-organisation fit: an integrative review of its conceptualizations, measurement, and implications. Personnel Psychology, 49, 1–49.
   Web of Science ®Google Scholar
• Kristof-Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). Consequences of individuals' fit at work: A meta-analysis of person–job, person–organisation, person–group, and person–supervisor fit. Personnel Psychology, 58, 281–342.
   Web of Science ®Google Scholar
• Lam, L. W., & White, L. P. (1998). Human resource orientation and corporate performance. Human Resource Development Quarterly, 9, 351–364.
   Google Scholar
• Langford, P. H. (2009). Measuring organisational climate and employee engagement: Evidence for a 7 Ps model of work practices and outcomes. Australian Journal of Psychology, 61, 185–198.
   Web of Science ®Google Scholar
• Liedtka, J. M. (1989). Value congruence: The interplay of individual and organizational value systems. Journal of Business Ethics, 8, 805–815.
   Web of Science ®Google Scholar
• Lindell, M. L., & Whitney, D. (2001). Accounting for common method variance in cross sectional research designs. Journal of Applied Psychology, 86, 114–121.
   PubMed Web of Science ®Google Scholar
• Lyness, K. S., & Judiesch, M. K. (2001). Are female managers quitters? The relationships of gender, promotions, and family leaves of absence to voluntary turnover. Journal of Applied Psychology, 86, 1167–1178.
   PubMed Web of Science ®Google Scholar
• Marcoulides, G. A., & Saunders, C. (2006). Editor's comments: PLS: a silver bullet? MIS Quarterly, 30, iii–iix.
   Web of Science ®Google Scholar
• Mitra, R. M. (2011). BPO sector growth and inclusive development in the Philippines. Manila: World Bank.
   Google Scholar
• Motowidlo, S. J. (1983). Predicting sales turnover from pay satisfaction and expectation. Journal of Applied Psychology, 68, 484–489.
   Web of Science ®Google Scholar
• O'Neill, J. W., Harrison, M. M., Cleveland, J., Almeida, D., Stawski, R., & Crouter, A. C. (2009). Work–family climate, organisational commitment, and turnover: Multilevel contagion effects of leaders. Journal of Vocational Behaviour, 74, 18–29.
   PubMed Web of Science ®Google Scholar
• Ostroff, C., & Atwater, L. E. (2003). Does whom you work with matter? Effects of referent group gender and age composition on managers' compensation. Journal of Applied Psychology, 88, 725–740.
   PubMed Web of Science ®Google Scholar
• Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behaviour Research Methods, 40, 879–891.
   PubMed Web of Science ®Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., & Lee, J-Y. (2003). Common method bias in behavioural research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879–903.
   PubMed Web of Science ®Google Scholar
• Posner, B. Z. (2010). Another look at the impact of personal and organizational values congruency. Journal of Business Ethics, 97, 535–541.
   Web of Science ®Google Scholar
• Ramamoorthy, N., Gupta, A., Sardessai, R. M., & Flood, P. C. (2005). Individualism/collectivism and attitudes towards human resource systems: A comparative study of American, Irish and Indian MBA students. The International Journal of Human Resource Management, 16, 852–869.
   Web of Science ®Google Scholar
• Raman, R., Chadee, D., Roxas, B., & Michailova, S. (2013). Effects of partnership quality, talent management, and global mindset on performance of offshore IT service providers in India. Journal of International Management, 19, 333–346.
   Web of Science ®Google Scholar
• Robert, C., & Wasti, S. A. (2002). Organisational individualism and collectivism: Theoretical development and an empirical test of a measure. Journal of Management, 28, 544–566.
   Web of Science ®Google Scholar
• Rumberger, R. W. (1987). The impact of salary differentials on teacher shortages and turnover: The case of mathematics and science teachers. Economics of Education Review, 6, 389–399.
   Google Scholar
• Sambharya, R. B., Kumaraswamy, A., & Banerjee, S. (2005). Information technologies and the future of the multinational enterprise. Journal of International Management, 11, 143–161.
   Google Scholar
• Scullion, H., Collings, D. G., & Caliguiri, P. (2010). Global talent management. Journal of World Business, 45, 105–108.
   Web of Science ®Google Scholar
• Shaw, J. D., Delery, J. E., Jenkins, G. D., & Gupta, N. (1998). An organisation-level analysis of voluntary and involuntary turnover. Academy of Management Journal, 41, 511–525.
   Web of Science ®Google Scholar
• Siegall, M., & McDonald, T. (2004). Person–organization value congruence, burnout and diversion of resources. Peronnel Review, 33, 291–301.
   Web of Science ®Google Scholar
• Singh, S. (2003). The BPO status report. Mumbai: Businessworld.
   Google Scholar
• Somaya, D., & Williamson, I. O. (2008). Rethinking the ‘war for talent’. MIT Sloan Management Review, 49, 29–34.
   Web of Science ®Google Scholar
• Stahl, G. K., Chua, C. H., Caliguiri, P., Cerdin, J-L., & Taniguchi, M. (2009). Predictors of turnover intentions in learning-driven and demand-driven international assignments: The role of repatriation concerns, satisfaction with company support, and perceived career advancement opportunities. Human Resource Management, 48, 91–111.
   Web of Science ®Google Scholar
• Stone, M. (1974). Cross-validatory choice and assessment of statistical predictions. Journal of the Royal Statistical Society, Series B (Methodological), 39, 111–147.
   Google Scholar
• Tan, M. (1994). Turnover and remuneration of information technology professionals in Singapore. Information and Management, 26, 219–229.
   Web of Science ®Google Scholar
• Tholons. (2013). 2013 Top 100 outsourcing destinations: Rankings and report overview. http://www.tholons.com/TholonsTop100/pdf/Tholons%20Top%20100%202013_Rankings%20and%20Report%20Overview.pdf.
   Google Scholar
• Vinzi, V. E., Trinchera, L., & Amato, S. (2010). PLS path modeling: From foundations to recent developments and open issues for model assessment and improvement. In V. E. Vinzi, W. W. Chin, J. Henseler, & WangH. (Eds.), Handbook of partial least squares (pp. 47–82). Berlin: Springer.
   Google Scholar
• Vizcarra, V. (2011, September 27). Special feature: BPO services. Business World Philippines. Retrieved from http://www.accessmylibrary.com/article-1G1-268208021/special-feature-bpo-services.html.
   Google Scholar
• Watson, G. W., Papamarcos, S. D., Teague, B. T., & Bean, C. (2004). Exploring the dynamics of business values: A self-affirmation perspective. Journal of Business Ethics, 49, 337–346.
   Web of Science ®Google Scholar
• Wetzels, M., Odekerken-Schröder, G., & Van Oppen, C. (2009). Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 33, 177–195.
   Web of Science ®Google Scholar