Publication Cover
Physiotherapy Theory and Practice
An International Journal of Physical Therapy
Volume 39, 2023 - Issue 3
193
Views
0
CrossRef citations to date
0
Altmetric
Descriptive Report

The MedRisk instrument for measuring patient satisfaction with physical therapy care: validation in the Singapore outpatient physiotherapy setting

, PhD, MMan.Ther, BHSc PT & , BAppSc PT
Pages 590-597 | Received 03 Sep 2020, Accepted 17 Nov 2021, Published online: 28 Dec 2021

References

  • Al-Abri R, Al-Balushi A 2014 Patient satisfaction survey as a tool towards quality improvement. Oman Medical Journal 29: 3–7. doi:10.5001/omj.2014.02.
  • Algudairi G, Al-Eisa ES, Alghadir AH, Iqbal ZA 2018 Patient satisfaction with outpatient physical therapy in Saudi Arabia. BMC Health Services Research 18: 888. doi:10.1186/s12913-018-3646-0.
  • Bartholomew DJ, Steele F, Moustaki I 2011 Analysis of multivariate social science data (2nd ed). New York: Chapman and Hall/CRC.
  • Beattie PF, Nelson RM, Lis A 2007 Spanish-language version of the MedRisk instrument for measuring patient satisfaction with physical therapy care (MRPS): Preliminary validation. Physical Therapy 87: 793–800. doi:10.2522/ptj.20060313.
  • Beattie PF, Pinto MB, Nelson MK, Nelson R 2002 Patient satisfaction with outpatient physical therapy: Instrument validation. Physical Therapy 82: 557–565. doi:10.1093/ptj/82.6.557.
  • Beattie PF, Turner C, Dowda M, Michener L, Nelson R 2005 The MedRisk instrument for measuring patient satisfaction with physical therapy care: A psychometric analysis. Journal of Orthopaedic and Sports Physical Therapy 35: 24–32.
  • Comrey AL 1988 Factor-analytic methods of scale development in personality and clinical psychology. Journal of Consulting and Clinical Psychology 56: 754–761.
  • de Fatima Costa Oliveira N, Pena Costa L, Nelson R, Maher CG, Beattie PF, de Bie R, Oliveira W, Camara Azevedo D, Da Cunha Menezes Costa L 2014 Measurement properties of the Brazilian Portuguese version of the MedRisk instrument for measuring patient satisfaction with physical therapy care. Journal of Orthopaedic and Sports Physical Therapy 44: 879–889.
  • Department of Statistics Singapore 2015 Statistics Singapore - General household survey 2015 - Key findings. https://www.singstat.gov.sg/-/media/files/publications/ghs/ghs2015/findings.pdf.
  • Fan VS, Burman M, McDonell MB, Fihn SD 2005 Continuity of care and other determinants of patient satisfaction with primary care. Journal of General Internal Medicine 20: 226–233. doi:10.1111/j.1525-1497.2005.40135.x.
  • Goldstein MS, Elliott SD, Guccione AA 2000 The development of an instrument to measure satisfaction with physical therapy. Physical Therapy 80: 853–863. doi:10.1093/ptj/80.9.853.
  • Guldvog B 1999 Can patient satisfaction improve health among patients with angina pectoris? International Journal of Quality Health Care 11: 233–240. doi:10.1093/intqhc/11.3.233.
  • Haggerty JL, Reid RJ, Freeman GK, Starfield BH, Adair CE, McKendry R 2003 Continuity of care: A multidisciplinary review. British Medical Journal 327: 1219–1221. doi:10.1136/bmj.327.7425.1219.
  • Hush JM, Cameron K, Mackey M 2011 Patient satisfaction with musculoskeletal physical therapy care: A systematic review. Physical Therapy 91: 25–36. doi:10.2522/ptj.20100061.
  • Hush JM, Lee H, Yung V, Adams R, Mackey M, Wand BM, Nelson R, Beattie P 2013 Inter-cultural comparison of patient satisfaction with physiotherapy care in Australia and Korea: An exploratory factor analysis. Journal of Manual and Manipulative Therapy 21: 103–112.
  • Hush JM, Yung V, Mackey M, Adams R, Wand BM, Nelson R, Beattie P 2012 Patient satisfaction with musculoskeletal physiotherapy care in Australia: An international comparison. Journal of Manual and Manipulative Therapy 20: 201–208. doi:10.1179/2042618612Y.0000000009.
  • Issa K, Naziri Q, Johnson AJ, Memon T, Dattilo J, Harwin SF, Mont MA 2013 Evaluation of patient satisfaction with physical therapy following primary THA. Orthopedics 36: e538–542. doi:10.3928/01477447-20130426-12.
  • Jensen GM, Shepard KF, Hack LM 1990 The novice versus the experienced clinician: Insights into the work of the physical therapist. Physical Therapy 70: 314–323. doi:10.1093/ptj/70.5.314.
  • Keith RA 1998 Patient satisfaction and rehabilitation services. Archives Physical Medicine Rehabilitation 79: 1122–1128. doi:10.1016/S0003-9993(98)90182-4.
  • Medina-Mirapeix F, Oliveira-Sousa SL, Escolar-Reina P, Sobral-Ferreira M, Lillo-Navarro MC, Collins SM 2017 Continuity of care in hospital rehabilitation services: A qualitative insight from inpatients’ experience. Brazilian Journal of Physical Therapy 21: 85–91. doi:10.1016/j.bjpt.2017.03.002.
  • Ministry of Health (Singapore) 2013 Patient satisfaction survey. https://www.moh.gov.sg/content/dam/moh_web/PressRoom/Press%20releases/Annex%20A.pdf.
  • Monnin D, Perneger TV 2002 Scale to measure patient satisfaction with physical therapy. Physical Therapy 82: 682–691. doi:10.1093/ptj/82.7.682.
  • Myers RH 2000 Classical and modern regression with applications. Pacific Grove, CA: Duxbury.
  • O’Keeffe M, Cullinane P, Hurley J, Leahy I, Bunzli S, O’Sullivan PB, O’Sullivan K 2016 What influences patient-therapist interactions in musculoskeletal physical therapy? Qualitative systematic review and meta-synthesis. Physical Therapy 96: 609–622. doi:10.2522/ptj.20150240.
  • Olynick J, Iliopulos A, Li HZ 2017 Physician verbal compliance-gaining strategies and patient satisfaction. Health Education 117: 551–565. doi:10.1108/HE-01-2017-0011.
  • Roberts DA 2016 ‘Working for patients’ the 1989 white paper on the health service: An over-review and commentary. Teaching Public Administration 9: 33–40. doi:10.1177/014473948900900103.
  • Roush SE, Sonstroem RJ 1999 Development of the physical therapy outpatient satisfaction survey (PTOPS). Physical Therapy 79: 159–170. doi:10.1093/ptj/79.2.159.
  • Scholte M, Calsbeek H, Nijhuis-van der Sanden MW, Braspenning J 2014 Quality of physical therapy from a patient’s perspective; Factor analysis on web-based survey data revealed three dimensions on patient experiences with physical therapy. BMC Health Services Research 14: 266. doi:10.1186/1472-6963-14-266.
  • Shakya N, Shakya B 2019 Patient satisfaction with outpatient physiotherapy services in Dhulikhel Hospital, Kathmandu University Hospital, Nepal. Kathmandu University Medical Journal 17: 317–322.
  • Urden LD 2002 Patient satisfaction measurement: Current issues and implications. Lippincotts Case Management 7: 194–200. doi:10.1097/00129234-200209000-00006.
  • Wagner D, Bear M 2009 Patient satisfaction with nursing care: A concept analysis within a nursing framework. Journal of Advanced Nursing 65: 692–701. doi:10.1111/j.1365-2648.2008.04866.x.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.