Publication Cover
Physiotherapy Theory and Practice
An International Journal of Physical Therapy
Volume 39, 2023 - Issue 9
1,241
Views
2
CrossRef citations to date
0
Altmetric
Qualitative Research Reports

Evaluating experiences, usability and patient satisfaction with telehealth for tertiary outpatient physiotherapy services during COVID-19: A mixed-methods study

, BPhty (Hons), PTORCID Icon, , BAppSc, MSc, PT, , BAppSc(Phty), PT, , BSc, GDPhty, MHPE, PT, , BAppSc(Phty), PT & , BAppSc(Phty), MBA, PT
Pages 1929-1937 | Received 05 Sep 2021, Accepted 22 Mar 2022, Published online: 06 Apr 2022

References

  • Bennell KL, Lawford BJ, Metcalf B, Mackenzie D, Russell T, van den Berg M, Finnin K, Crowther S, Aiken J, Fleming J, et al. 2021 Physiotherapists and patients report positive experiences overall with telehealth during the COVID-19 pandemic: A mixed-methods study. Journal of Physiotherapy 67:201–209. 10.1016/j.jphys.2021.06.009.
  • Cottrell M, Galea O, O’Leary S, Hill A, Russell T 2016 Real-time telerehabilitation for the treatment of musculoskeletal conditions is effective and comparable to standard practice: A systematic review and meta-analysis. Clinical Rehabilitation 31:625–638. 10.1177/0269215516645148.
  • Cottrell M, Hill A, O’Leary S, Raymer M, Russell T 2018 Clinicians’ perspectives of a novel home-based multidisciplinary telehealth service form patients with chronic spinal pain. International Journal of Telerehabilitation 10:81–88. 10.5195/ijt.2018.6249.
  • Cottrell M, O’Leary SP, Raymer M, Hill AJ, Comans T, Russell TG 2019 Does telerehabilitation result in inferior clinical outcomes compared with in-person care for the management of chronic musculoskeletal spinal conditions in the tertiary hospital setting? A non-randomised pilot clinical trial. Journal of Telemedicine and Telecare 27:444–452. 10.1177/1357633X19887265.
  • Dario AB, Moreti Cabral A, Almeida L, Ferreira ML, Refshauge K, Simic M 2017 Effectiveness of telehealth-based interventions in the management of non-specific low back pain: A systematic review with meta-analysis. Spine Journal 17:1342–1351. 10.1016/j.spinee.2017.04.008.
  • De Riddera KR, 2017 Improving Patient Experience through a Real-Time Survey System and Process Framework: A Case Study from Western Sydney Local Health District (WSLHD). Accessed 17 June 2021. https://www.wslhd.health.nsw.gov.au/Westmead-Hospital/Patient-Visitor-Information/patient-and-carer-experience-survey
  • Grona SL, Bath B, Busch A, Rotter,Trask C, Harrison E 2018 Use of videoconferencing for physical therapy in people with musculoskeletal conditions: A systematic review. Journal of Telemedicine and Telecare 24:341–355. 10.1177/1357633X17700781.
  • Jiang S, Xiang J, Gao X, Guo K, Liu B 2018 The comparison of telerehabilitation and face-to-face rehabilitation after total knee arthroplasty: A systematic review and meta-analysis. Journal of Telemedicine and Telecare 24:257–262. 10.1177/1357633X16686748.
  • Jones SE, Campbell PK, Kimp AJ, Bennell K, Foster NE, Russell T, Hinman RS 2021 Evaluation of a novel e-learning program for physiotherapists to manage knee osteoarthritis via telehealth: Qualitative study nested in the PEAK (Physiotherapy Exercise and Physical Activity for Knee Osteoarthritis) randomized controlled trial. Journal of Medical Internet Research 30:e25872. 10.2196/25872.
  • Kruse CS, Krowski N, Rodrigeuez B, Tran L, Vela J, Brooks M 2017 Telehealth and patient satisfaction: A systematic review and narrative analysis. BMJ Open 7:e016242. 10.1136/bmjopen-2017-016242.
  • Langbecker D, Caffery L, Gillespie N, Smith A 2017 Using survey methods in telehealth research: A practical guide. Journal of Telemedicine and Telecare 23:770–779. 10.1177/1357633X17721814.
  • Lawford BJ, Delany C, Bennell KL, Hinman RS 2018 “I was really sceptical … But it worked really well”: A qualitative study of patient perceptions of telephone-delivered exercise therapy by physiotherapists for people with knee osteoarthritis. Osteoarthritis Cartilage 26:741–750. 10.1016/j.joca.2018.02.909.
  • Lawford BJ, Delany C, Bennell KL, Hinman RS 2019 “I was really pleasantly surprised”: Firsthand experience and shifts in physical therapist perceptions of telephone-delivered exercise therapy for knee osteoarthritis. A Qualitative Study. Arthritis Care and Research 71:545–557. 10.1002/acr.23618.
  • Liamputtong P 2020 Qualitative Research Methods. 5th ed Melbourne:Oxford University Press.
  • Malliaras P, Merolli M, Williams CM, Caneiro JP, Haines T, Barton C 2021 ‘It’s not hands-on therapy, so it’s very limited’: Telehealth use and views among allied health clinicians during the coronavirus pandemic. Musculoskeletal Science and Practice 52:102340. 10.1016/j.msksp.2021.102340.
  • Moffet H, Tousignant M, Nadeau S, Mérette C, Boissy P, Corriveau H 2017 Patient satisfaction with in-home telerehabilitation after total knee arthroplasty: Results from a randomized controlled trial. Telemedicine and eHealth 23:80–87. 10.1089/tmj.2016.0060.
  • Monaghesh E, Hajizadeh A 2020 The role of telehealth during COVID-19 outbreak: A systematic review based on current evidence. BMC Public Health 20:1193. 10.1186/s12889-020-09301-4.
  • New England Journal of Medicine Catalyst. 2018 What is telehealth? NEJM Catalyst Journal 10.1056/CAT.18.0268.
  • Parmanto B, Lewis AN, Graham KM, Bertolet MB 2016 Development of the Telehealth Usability Questionnaire (TUQ). International Journal of Telerehabilitation 8:3–10. 10.5195/ijt.2016.6196.
  • Pastora-Bernal JM, Martín-Valero R, Barón-López FJ, Estebanez-Pérez MJ 2017 Evidence of benefit of telerehabitation after orthopedic surgery: A systematic review. Journal of Medical Internet Research 19:e142. 10.2196/jmir.6836.
  • Queensland Health 2017 Completion Report: Allied Health Telehealth Capacity Building Project 2015-2017. Accessed 3 September 2021. https://www.health.qld.gov.au/__data/assets/pdf_file/0026/672254/ahtcb-completion-report.pdf
  • Shukla H, Nair SR, Thakker D 2017 Role of telerehabilitation in patients following total knee arthroplasty: Evidence from a systematic literature review and meta-analysis. Journal of Telemedicine and Telecare 23:339–346. 10.1177/1357633X16628996.
  • Sutherland K, Chessman J, Zhao J, Sara G, Shetty A, Smith S, Went A, Dyson S, Levesque JF 2020 Impact of COVID-19 on healthcare activity in NSW, Australia. Public Health Research and Practice 30:e3042030. 10.17061/phrp3042030.
  • Tousignant M, Boissy P, Moffet H, Corriveau H, Cabana F, Marquis F, Simard J 2011 Patients’ satisfaction of healthcare services and perception with in-home telerehabilitation and physiotherapists’ satisfaction toward technology for post-knee arthroplasty: An embedded study in a randomized trial. Telemedicine and eHealth 17:376–382. 10.1089/tmj.2010.0198.
  • Wade V, Eliott J, Hiller J 2014 Clinician acceptance is the key factor for sustainable telehealth services. Qualitative Health Research 24:682–694. 10.1177/1049732314528809.
  • Western Sydney Local Health District 2021 The year in review 2019-2020. Accessed 10 September 2021. https://www.wslhd.health.nsw.gov.au/ArticleDocuments/1232/NSW%20Health_WSLHD_Year%20in%20Review_2019-20.pdf.aspx
  • World Health Organization 2010 Telemedicine: Opportunities and Developments in Member States: Report on the Second Global Survey on eHealth. Accessed 28 August 2021. https://www.who.int/goe/publications/goe_telemedicine_2010.pdf

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.