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Journal of Mental Health Volume 12, 2003 - Issue 1
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Research Article

Is NHS Direct meeting the needs of mental health callers?

FIONA PAYNE Department of General Practice & Primary Care, Guy's, King's & St Thomas' School of Medicine, The Weston Education Centre, Cutcombe Road, London
,
LYNDA JESSOPP Department of General Practice & Primary Care, Guy's, King's & St Thomas' School of Medicine, The Weston Education Centre, Cutcombe Road, London
,
KATE HARVEY Department of General Practice & Primary Care, Guy's, King's & St Thomas' School of Medicine, The Weston Education Centre, Cutcombe Road, London
,
SUE PLUMMER Institute of Psychiatry, De Crespigny Park, Denmark Hill, London, UK
,
ANDRE TYLEE Institute of Psychiatry, De Crespigny Park, Denmark Hill, London, UK
&
GRAHAM THORNICROFT Institute of Psychiatry, De Crespigny Park, Denmark Hill, London, UK
Pages 19-27 | Published online: 06 Jul 2009

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  • Cade, J. (2000). Results from the NHS Direct LSL user satisfaction study. NHS Direct evaluation: report (5) to Consortium. London: Lambeth, Southwark and Lewisham Immediate Access Project, Guy's, King' s and StThomas' School of Medicine, King' s College.
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  • Munro, J., Nicholl, J., O'Cathain, A. & Knowles, E. (1998). Evaluation of NHS Direct first wave sites. First interim report to the Department of Health. Sheffield: Medical Care Research Unit, School of Health and Related Research, University of Sheffield.
  • Payne, F. (2000a). The volume and nature of the mental health workload. NHS Direct evaluation: Report (No. 6) to Consortium. London: Lambeth, Southwark and Lewisham Immediate Access Project, Guy' s, King' s and St Thomas' School of Medicine, King's College.
  • Payne, F. (2000b) Utilisation of out-of-hours services by patients with mental health problems. Journal of Public Health Medicine, 22, 302-306.
  • Payne, F., Jenkins, C., Harvey, K., Jessopp, L., Plummer, S., Tylee, A., Mann, A., Thornicroft, G. & Gournay, K. (2001). Evaluation of the National NHS Direct Mental Health Project. London: Department of General Practice and Primary Care, King's College.
  • Symons, L. (2001). Personal communication.

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