References
- World Tourism Organzation (UNWTO). UNWTO. Anual report 2015. Spain: UNWTO; 2016.
- World Tourism Organzation (UNWTO). Tourism highlights 2016 Edition. Spain: UNWTO; 2016.
- World Health Organization (WHO). Disability. Report by the Secretariat A66/12, 11 March 2013, including EB132/10. Geneva: WHO; 2012.
- World Health Organization and the World Bank. World report on disability. Switzerland: World Health Organization; 2011.
- Burnett JJ, Baker H. Assessing the travel-related behaviours of the mobility-disabled consumer. J Travel Res. 2001;40:4–11.
- Fuguet T. Europa demanda mas accesibilidad. Editur. 2008;7:10–15.
- Burnett JJ. What services marketers need to know about the mobility-disabled consumer. J Serv Mark. 1996;10:3–20.
- Economic and Social Commision for Asia and Pacific. HIV/AIDS in the Asian and Pacific Region. New York:United Nations;2003.
- Darcy S, Dickson T. A whole-of-life approach to tourism: the case for accessible tourism experiences. J Hosp Tour Manag. 2009;16:32–44.
- European Commission. Accesibilidad a turistas con discapacidad. Manual para la industria del turismo, DG XIII, Unidad Turismo. Spain: EC; 1997.
- Eurostat. Tourism in the enlarged European Union. Catalogue No KS-NP-05–013-EN-N. Brussels: European Commission; 2005.
- Bizjak B, Knezvevic M, Cvetrezvnik S. Attitude change towards guests with disabilities. Ann Tourism Res. 2011;38:842–857.
- Daniels MJ, Rodgers EB, Wiggins PB. Travel tales: an interpretive analysis of constraints and negotiations to pleasure travel as experienced by persons with physical disabilities. Tourism Manage. 2004;26:919–930.
- Darcy S. Anxiety to access: tourism patterns and experiences of New South Wales people with a physical disability. Sydney: Tourism New South Wales; 1998.
- Eichhorn V, Miller G, Michopoulou E, et al. Enabling access to tourism through information schemes. Ann Tourism Res. 2008;35:189–210.
- Freeman I, Selmi N. French versus Canadian tourism: response to the disabled. J Travel Res. 2010;49:471–485.
- Nyaupane GP, Andereck KL. Understanding travel constraints: application and extension of a leisure constraints model. J Travel Res. 2008;46:433–439.
- Ozturk Y, Yayli A, Yesiltas M. Is the Turkish tourism industry ready for a disabled customer‘s market? The views of hotel and travel agency managers. Tourism Manage. 2008;29:382–389.
- Pagan R. The contribution of holiday trips to life satisfaction: the case of people with disabilities. Curr Issues Tour. 2015;18:524–538.
- Ray MM, Ryder ME. Ebilities tourism: an exploratory discussion of the travel needs and motivations of the mobility-disabled. Tourism Manage. 2003;24:57–72.
- Richards V, Pritchard A, Morgan N. (Re)Environing tourism and visual impairment. Ann Tourism Res. 2010;37:1097–1116.
- Darcy S. Inherent complexity: disability, accessible tourism and accommodation information preferences. Tourism Management. 2010;31:816–826.
- Domínguez T, Fraiz JA, Alen E. Economic profitability of accesible tourism for the tourism sector in Spain. Tourism Econ. 2013;19:1385–1399.
- Dwyer L, Darcy S. Economic contribution of tourists with disabilities: an Australian approach and methodology. In: Buhalis D, Darcy, editors. Accessible tourism: concept and issues. Bristol, UK: Channel View Publications; 2011. p. 213–239.
- Eichhorn V, Miller G, Tribe J. Tourism: a site of resistance strategies of individuals with a disability. Ann Tourism Res. 2013;43:578–600.
- Kastenholz E, Eusébio C, Figueiredo E. Contributions of tourism to social inclusion of persons with disability. Disabil Soc. 2015;30:1259–1281.
- McKercher B, Packer T, Yau MK, et al. Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities. Tourism Manage. 2003;24:465–474.
- Metz D. Mobility of older people and their quality of life. Transport Policy. 2000;7:149–152.
- VanHorn L. The United States: travelers with disabilities. In: Buhalis D, Darcy S, Ambrose I, editors. Best practice in accessible tourism: Inclusion, disability, ageing population and tourism. Bristol, UK: Channel View Publications; 2011. p. 65–78.
- United Nations. Convention on the rights of persons with disabilities. UN; 2006.
- Darcy S. Disabling journeys: the tourism patterns of people with impairments in Australia. Paper presented at the riding the wave of tourism and hospitality research. Lismore: CAUTHE - Southern Cross University; 2003. p. 5–8.
- Murray AT. Public transport access. Transp Res D. 1998;3:319–328.
- United Nations. The standard rules on the equalization of opportunities for persons with disabilities. UN; 1993.
- Vogel N. Not marketing to people with disabilities? You’re missing out. Most marketers are ignoring loyal consumer segment that has “sizable spending power”. [cited 2010 Sep 30]. 2006. Available from: http://springboard.com.s75811.gridserver.com/wpcontent/uploads/2009/08/AdvertisingAgeArticle-Published.pdf.
- Franco P. La formación de los profesionales del turismo. Ocio y equiparación de oportunidades de las terceras jornadas de la Cátedra de Ocio y Minusvalías; 1999:87–96.
- Domínguez T. Marketing turístico para personas con discapacidad. El producto turístico accesible. Tesis Doctoral presentada en la Universidad de Vigo; 2008.
- Choi S, Lehto XY, O’Leary JT. What does the consumer want from a DMO website? A study of US and Canadian tourists’ perspectives. Int J Tourism Res. 2007;9:59–72.
- Ip C, Law R, Lee HA. A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009. Int J Tourism Res. 2011;13:234–265.
- Law R, Qi S, Buhalis D. A review of website evaluation in tourism research. Tourism Manage. 2010;31:297–313.
- Tang L, Jang S. Investigating the routes of communication on destination websites. J Travel Res. 2012;51:94–108.
- Bastida U, Huan T. Performance evaluation of tourism websites’ information quality of four global destination brands: Beijing, Hong Kong, Shanghai, and Taipei. J Bus Res. 2014;67:167–170.
- Del Vasto-Terrientes L, Valls A, Slowinski R, et al. Extending concordance and discordance relations to hierarchical sets of criteria in ELECTRE-III method. In: Torra V, Narukawa Y, L´opez B, Villaret M, editors. Modeling decisions for artificial intelligence – 9th International Conference, MDAI 2012, Girona, Catalonia, Spain, November 21–23, 2012. Proceedings, Springer, Lecture Notes in Computer Science. 2012;7647:78–89.
- Fernández-Cavia J, Rovira C, Díaz-Luque P, et al. Web Quality Index (WQI) for official tourist destination websites. Proposal for an assessment system. Tour Manage Perspect. 2014;9:5–13.
- Lee W, Gretzel U. Designing persuasive destination websites: a mental imagery processing perspective. Tourism Manage. 2012;33:1270–1280.
- Li X, Wang Y. Measuring the effectiveness of us official state tourism websites. J Vacation Mark. 2011;17:287–302.
- Park YA, Gretzel U. Success factors for destination marketing web sites: a qualitative meta‐analysis. J Travel Res. 2007;46:46–63.
- Luna-Nevarez C, Hyman M. Common practices in destination website design. J Destin Mark Manage. 2012;12:94–106.
- Pai CK, Xia ML, Wang TW. A comparison of the official tourism website of five east tourism destinations. Inf Technol Tourism. 2014;14:97–117.
- Destination Marketing Association International (DMAI). What is a destination marketing organization? [Internet]; 2011. Available from: http://www.destinationmarketing.org/page.asp?pid¼105.
- Wang Y, Russo SM. Conceptualizing and evaluating the functions of destination marketing systems. J Vacation Mark. 2007;13:187–203.
- Yuan YL, Gretzel U, Fesenmaier DR. Internet technology use by American convention and visitors bureaus. J Travel Res. 2003;41:240–255.
- Fernández-Cavia J, Mirabent S, Pérez M. Calidad de los sitios web turísticos oficiales de las comunidades autónomas españolas. BiD: textos universitaris de biblioteconomia i documentació. Universitat de Barcelona. 2013; 31.
- Morriso D. The ultimate student guide to xMOOCs and CMOOCs. MOOC News and Reviews; 2013.
- Google Travel Study and Ipsos MediaCT. [Internet]. The 2013 traveler’s road to decision: affluent insights. Thinkinsights Google, January 2014. Available from: https://think.storage.googleapis.com/docs/travelers-road-to-decision-affluent-insights_research-studies.pdf.
- Buhalis D. eTourism: information technology for strategic tourism management, Pearson. London: Financial Times/Prentice Hall; 2003.
- Darcy S, Daruwalla P. The trouble with travel: people with disabilities and travel. Soc Altern. 1999;18:41–46.
- Akgül Y, Vatansever K. Web accessibility evaluation of government websites for people with disabilities in Turkey. J Adv Manage Sci. 2016;4:201–210.
- Cavinato J, Cuckovich M. Tourism and transportation for the disabled: an assessment. Transport J. 1992;31:46–53.
- Federici S, Micangeli A, Ruspantini I, et al. Checking an integrated model of web accessibility and usability evaluation for disabled people. Disabil Rehabil. 2005;27:781–790.
- Rumetshofer H, Wöss W. Tourism information systems promoting barrier-free tourism for people with disabilities. In: Miesenberger K, Klaus J, Zagler W, et al. editors. Computers helping people with special needs. Berlin: Springer Verlag. 9th International conference proceedings. France: ICCHP; 2004.
- Shaw G, Veitch C, Coles T. Access, disability and tourism: changing responses in the United Kingdom. Tourism Rev Int. 2005;8:167–176.
- Stumbo N, Pegg S. Travellers tourists with disabilities: a matter of priorities and loyalties. Tourism Rev Int. 2005;8:195–209.
- Turco D, Stumbo N, Garncarz J. Tourism constraints for people with disabilities. Park Recreat. 1998;33:78–84.
- Yau M, McKercher B, Packer T. Traveling with a disability: more than an access issue. Ann Tourism Res. 2004;31:946–960.
- Zhang Y, Cole ST. Dimensions of lodging guest satisfaction among guests with mobility challenges: a mixed-method analysis of webbased texts. Tourism Manage. 2016;53:13–27.
- European Concept of Accesibility. Technical assistance manual 2003. Luxembourg: ECA; 2003. Available from: http://www.eca.lu/index.php/documents/eucan-documents/13-2003-european-concept-for-accessibility-2003.
- Fernández S. Qué se entiende por ‘diseño universal? Entre Dos Mundos. 2000;13:21–26.
- Americans with Disabilities Act. 1990.
- World Wide Web Consortium. Authoring Tool Accessibility Guidelines 1.0. W3C Recomendation February 3, 2000. Available from: https://www.w3.org/TR/2000/REC-ATAG10-20000203/.
- United Nations. World population ageing. New York: UN;2015.
- Disabled World. The disabled world accessibility category covers a range of topics including ADA and DDA accessible regulations. 2015. Available from: https://www.disabled-world.com/disability/accessibility/.
- Buhalis D, Michopoulou E. Information-enabled tourism destination marketing: addressing the accessibility market. Curr Issues Tour. 2011;14:145–168.
- Paciello M. Web accessibility for people with disabilities. United States of America: CRC; 2000.
- Wang F, Head M, Archer N. The relationship building model for the web retail market place. Internet Res Electron Netw Appl Policy. 2000;10:374–384.
- Atkinson RD, Castro D. Digital quality of life: understanding the personal and social benefits of the information technology revolution. United States of America: ITIF; 2008.
- World Wide Web Consortium. World Wide Web Consortium Process Document. October 14, 2005. Available from: https://www.w3.org/2005/10/Process-20051014/.
- U.S. Departamento of Justice. Civil Rights Division. Disability Rights Section. June, 2003.
- Williams R, Rattray R, Grimes A. Meeting the on-line needs of disabled tourists: An assessment of UK-based hotel websites. Int J Tour Res. 2006;8:59–73.
- Pühretmair F. It's time to make etourism accessible. In: Miesenberger K, Klaus J, Zagler W, Burger D, editors. Computers helping people with special needs. . Berlin: Springer Verlag. 9th International conference proceedings. France: ICCHP; 2004.
- Latif MHA, Masrek MN. Accessibility evaluation on Malasya e-goverment websites. J E-Gov Stud Best Pract. 2010;2010:935272.
- Al Mourad B, Kamoun F. Accessibility evaluation of Dubai e-Government websites: findings and implications. J E-Gov Stud Best Pract. 2013;2013:978647.
- Al-Radaideh MSM, Wahbeh A. Evaluating accessibility of Jordanian E-government websites for people with disabilities. Proceedings of International Conference on Information and Communication Systems; 2011 May 22–24; Irbid, Jordan.
- Bakhsh M, Mehmood A. Web accessibility for disabled: a case study of government websites in Pakistan. Proceedings of 10th International Conference on Frontiers of Information Technology (FIT); 2012 Dec 17–19; Pakistan
- Baowaly MK, Hossain J, Bhuiyan M. Accessibility analysis and evaluation of government-websites’ in developing countries: case study Bangladesh. Comput Eng Intell Syst. 2012;3:1–9.
- Englefield P, Paddison C, Tibbits M, et al. A proposed architecture for integrating accessibility test tolos. IBM Syst J. 2005;44:537–556.
- Espadinha C, Moniz L, Moreira F, et al. Accessibility of Portuguese Public Universities' sites. Disabil Rehabil. 2011;33:475–485.
- Goodwin M, Susar D, Nietzio A, et al. Global web accessibility analysis of national government portals and ministry web sites. J Info Technol Politics. 2011;8:41–67.
- Isa W, Suhami M, Safie N, et al. Assessing the usability and accessibility of Malayisa E government website. Am J Eco Bus Admin. 2011;3:40–46.
- Kuzma J, Weisenborn G, Philippe T, et al. Analysis of U.S senate web sites for disability accessibility. Int J Buss Res. 2009;9:174–181.
- Paris M. Website accessibility: a survey of locale-government websites and legislation in Northern Ireland. Univ Access Inf Soc. 2006;4:292–299.
- Shi Y. E-government web site accessibility in Australia and China: a longitudinal study. Soc Sci Comput Rev. 2006;24:378–385.
- Youngblood NE, Mackiewicz J. A usability analysis of municipal government website home pages in Alabama. Gov Info Q. 2012;29:582–588.
- World Wide Web Consortium. Web Accessibility Evaluation Tools List. Update March [Internet]; 2016. Available from: https://www.w3.org/WAI/ER/tools/.
- World Wide Web Consortium. Web Content Accessibility Guidelines (WCAG) 2.0. W3C Recommendation 11 December, [Internet]; 2008. Available from: https://www.w3.org/TR/WCAG20/.
- Domínguez T, Fraiz JA. Un nuevo desafío: el contenido y la accesibilidad al contenido de las web turísticas españolas. Rev Galle Econ. 2009;18:1–23.
- TAW. WCAG 2.0 Online. 2016.
- World Wide Web Consortium. Introduction to Understanding WCAG 2.0. [Internet]; 2016. Available from: https://www.w3.org/TR/UNDERSTANDING-WCAG20/intro.html.
- World Tourism Organzation (UNWTO). Tourism highlights 2015 Edition. Spain: UNWTO; 2016.
- Liu Y, Li Z, Xiong H, et al. Understanding of internal clustering validation measures. IEEE International Conference on Data Mining. 2010;911–916.
- Dolnicar S, Leisch F. Evaluation of structure and reproducibility of cluster solutions using the bootstrap. Mark Lett. 2010;21:83–101.
- European Parliament. Assistive technologies to support people with disabilities. European Parliamentary Research Services. 2015;1–8.
- Hong JW, Hendrix DA, Papatsenko D, et al. How the Dorsal gradient works: insights from postgenome technologies. Proc Natl Acad Sci USA. 2008;105:20072–20076.
- Kuzma J, Dorothy Y, Oestreicher K. Global e-goberment web accessibility: an empirical examination of EU, Asian and Africa sites. ICTA’09, Tunisia, 2009.
- Australian Human Right Commission. World Wide Web Access: Disability Discrimination Act Advisory Notes ver 4.1. [Internet]; 2014. Available from: https://www.humanrights.gov.au/world-wide-web-access-disability-discrimination-act-advisory-notes-ver-41-2014.
- Thompson T, Comden D, Ferguson S, et al. Seeking predictors of web accessibility in US higher education institutions. Inf Technol Disabil. 2013;13.
- Packer TL, McKercher B, Yau MK. Understanding the complex interplay between tourism, disability and environmental contexts. Disabil Rehabil. 2007;29:281–292:24–32.
- Lewthwaite S. Web accessibility standards and disability: developing critical perspectives on accessibility. Disabil Rehabil. 2014;36:1375–1383.
- Kelly B, Lewthwaite S, Sloan D. Países en desarrollo; Desarrollo de experiencias: enfoques de accesibilidad para el mundo real. Conferencia Internacional de Disciplina Cruzada sobre Accesibilidad Web (W4A). Nueva York:ACM; 2010.
- Fundación ONCE. Observatorio de Accesibilidad del Turismo en España. Jornada Día Internacional de la Discapacidad. Fundación ONCE and UWWTO. Madrid; 2016.
- Buhalis D, Darcy, S, editors. Accessible tourism: concepts and issues. Bristol, UK: Channel View Publications; 2011.