References
- BMG (2005) Local Government Ombudsman Satisfaction Study , Available on the Local Government Ombudsman website, http://www.lgo.org.uk/customer‐satisfaction.htm (http://www.lgo.org.uk/customer-satisfaction.htm) (consulted 8 September, 2006).
- Local Government Ombudsman . 1986 . Annual Report 1985–86 , London : Commission for Local Administration .
- Local Government Ombudsman . 1996 . Annual Report 1995–96 , London : Commission for Local Administration .
- Local Government Ombudsman . 2005 . Annual Report 2004–05 , London : Commission for Local Administration .
- Local Government Ombudsman . 2006 . Annual Report 2005–06 , London : Commission for Local Administration .
- Health Services Ombudsman . 1986 . Annual Report 1985–86 , London : The Stationery Office . (HC 703)
- Health Service Ombudsman . 2004 . Annual Report 2003–04 , London : The Stationery Office . (HC 703)
- Kirkham . 2005 . ‘A complainant's view of the Local Government Ombudsman’, . The Journal of Social Welfare and Family Law , 27 ( 3–4 ) : 381 – 392 .
- Parliamentary Ombudsman . 1986 . Annual Report 1985–86 , London : The Stationery Office . (HC 348)
- Parliamentary Ombudsman . 1994 . Annual Report 1993–94 , London : The Stationery Office . (HC 348)
- Parliamentary Ombudsman . 2005 . The Ex Gratia Scheme for British Groups Interned by the Japanese During the Second World War , London : The Stationery Office . Fourth Report of the PCA (HC 324)
- Parliamentary Ombudsman . 2006 . Trusting in the Pensions Promise: Government Bodies and the Security of Final Salary Occupational Pensions , London : The Stationery Office . Sixth Report of the PCA (HC 984)
- Parliamentary and Health Service Ombudsman . 2005 . Annual Report 2004–05 , London : The Stationery Office . (HC 348)
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- Select Committee on the Office of the Deputy Prime Minister . 2004–05 . The Role and Effectiveness of the Local Government Ombudsman for England , London : The Stationery Office . Eleventh Report of the Select Committee on the Office of the Deputy Prime Minister (HC 458)
- Select Committee on Public Administration . 2006 . The Ombudsman in Question: the Ombudsman's Report on Pensions and its Constitutional Implications , London : The Stationery Office . Sixth Report of the Select Committee on Public Administration (HC 1081)
- Seneviratne , M. 2002 . Ombudsmen: Public Services and Administrative Justice , London : Butterworths .
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