References
- Abraham, A., 2007. Speech given by Parliamentary and Health Service Ombudsman at the launch of the Administrative Justice & Tribunals Council, 20 November
- Cabinet Office . 2011 . Open public services white paper , Cm. 8145 London : The Stationery Office .
- Collcutt , P. and Hourihan , M. 2000 . Review of the public sector ombudsmen in England: a report by the Cabinet Office , (aka the ‘Collcutt Review’) London : Cabinet Office .
- Department for Constitutional Affairs (DCA) . 2004 . Transforming public services: complaints, redress and tribunals , London : The Stationery Office .
- Franks , O. 1957 . The report of the Committee on Administrative Tribunals and Enquiries , Cm. 218 London : The Stationery Office .
- HSO & LGO . 2009 . Six lives: the provision of public services to people with learning disabilities , HC 203-1 (2008–9) London : The Stationery Office .
- Justice, chaired by Sir J. Whyatt . 1961 . the citizen and the administration: the redress of grievances , London : Stevens .
- Justice . 1977 . Our fettered ombudsman: a report , under chairmanship of David Widdicombe, QC London : Justice .
- Justice-All Souls . 1988 . Administrative justice – some necessary reforms: a report of a JUSTICE-All Souls Committee , Oxford : Clarendon Press .
- Kirkham , R. 2007 . “ The parliamentary ombudsman: withstanding the test of time ” . In Parliamentary and Health Service Ombudsman , ed., HC 421 (2006–7) London : The Stationery Office .
- Law Commission . 2011 . Public services ombudsmen , HC 1136 (2010–11) London : The Stationery Office .
- Leggatt , A. 2001 . Tribunals for users – one system, one service: report of the review of tribunals , London : The Stationery Office .
- Lord Chancellor's Department . 1996 . Access to justice , London : The Stationery Office .
- MoJ . 2007 . Transforming Tribunals: Implementing Part 1 of the Tribunals, Courts and Enforcement Act 2007 , CP 30/07 London : The Stationery Office .
- PHSO . 2005 . Tax credits: putting things right , HC 124 (2004–5) London : The Stationery Office .
- PHSO . 2006 . Trusting in the pensions promise: government bodies and the security of final salary occupational pensions , HC 984 (2005–6) London : The Stationery Office .
- PHSO . 2007 . Principles of good administration , London : The Stationery Office .
- PHSO . 2008 . Equitable Life: a decade of regulatory failure , HC 815 (2007–8) London : The Stationery Office .
- PHSO . 2009 . Cold comfort: the administration of the 2005 single payment scheme by the Rural Payments Agency , HC 81 (2009–10) London : The Stationery Office .
- PHSO . 2011a . Care and compassion? Report of the Health Service Ombudsman on ten investigations into NHS care of older people , HC 778 (2010–11) London : The Stationery Office .
- PHSO . 2011b . Report on the consultation on direct access to the parliamentary ombudsman , London : The Stationery Office .
- Public Administration Select Committee [PASC] . 2009 . Parliament and the pmbudsman , HC 107 (2009–10) London : The Stationery Office .
- Susskind , R. 2008 . End of lawyers? Rethinking the nature of legal services , Oxford : Oxford University Press .