The impact of the Scottish Public Services Ombudsman on administrative decision-making in local authority housing departments

References

• Administrative Justice and Tribunals Council [AJTC], 2010. The developing administrative justice landscape [online]. Available from: http://www.justice.gov.uk/ajtc/docs/landscape_paper.pdf [Accessed October 2011]
   Google Scholar
• Administrative Justice and Tribunals Council [AJTC], 2011. Right first time, Available from: http://www.justice.gov.uk/ajtc/docs/AJTC_Right_first_time_web(7).pdf [Accessed October 2011]
   Google Scholar
• Buck , T. , Kirkham , R. and Thompson , B. 2011 . The ombudsman enterprise and administrative justice , Farnham : Ashgate .
   Google Scholar
• Crerar , L. 2007 . The independent review of regulation, audit, inspection and complaints handling of public services in Scotland , Edinburgh : Scottish Government .
   Google Scholar
• Department for Constitutional Affairs [DCA] . 2004 . Transforming public services: complaints, redress and tribunals , London : The Stationery Office .
   Google Scholar
• Fielding , N. 1993 . “ ‘Qualitative interviewing’ ” . In Researching social life , Edited by: Gilbert , N. 135 – 154 . London : Sage .
   Google Scholar
• Galligan , D.J. 1996 . Due process and fair procedures: a study of administrative procedures , Oxford : Clarendon Press .
   Google Scholar
• Gill, C., 2009a. The impact of the Scottish Public Services Ombudsman on the administrative decision-making of local authority housing administrators, Unpublished MSc Dissertation, University of Edinburgh
   Google Scholar
• Gill, C., 2009b. Researching impact. The Ombudsman, [online], 39, Available from: http://www.bioa.org.uk/theombudsman/39.pdf [Accessed October 2011]
   Google Scholar
• Gill , C. 2011 . Right first time: the role of ombudsmen in influencing administrative decision-making . Journal of social welfare and family law , 33 ( 2 ) : 181 – 192 .
   Google Scholar
• Gregory , R. and Hutcheson , P. 1975 . The parliamentary ombudsman: a study in the control of administrative action , London : George Allen and Unwin .
   Google Scholar
• Halliday , S. 2004 . Judicial review and compliance with administrative law , Oxford : Hart Publishing .
   Google Scholar
• Harlow , C. 1978 . Ombudsmen in search of a role . Modern law review , 41 ( 4 ) : 446 – 454 .
   Google Scholar
• Harlow , C. and Rawlings , R. 1984 . Law and administration , London : Weidenfield and Nicolson .
   Google Scholar
• Hertogh , M. 2001 . Coercion, cooperation, and control: understanding the policy impact of administrative courts and the ombudsman in the Netherlands . Law and policy , 23 ( 1 ) : 47 – 67 .
   Google Scholar
• Kirkham , R. 2005 . Auditing by stealth? Special reports and the ombudsman . Public law , : 740 – 748 .
   Google Scholar
• Kirkham , R. 2010 . 'Quangoes, coalition government and the ombudsmen . Journal of social welfare and family law , 32 ( 4 ) : 411 – 421 .
   Google Scholar
• Kvale , S. 1996 . Interviews: an introduction to qualitative research interviewing , Thousand Oaks, CA : Sage .
   Google Scholar
• Lewis , N. and Birkinshaw , P. 1993 . When citizens complain: reforming justice and administration , Buckingham : Open University Press .
   Google Scholar
• Lipsky , M. 1981 . Street level bureaucracy , New York : Russell Sage Foundation .
   Google Scholar
• MacCormick , N. 1978 . Legal reasoning and legal theory , Oxford : Clarendon Press .
   Google Scholar
• Mashaw , J.L. 1983 . Bureaucratic justice , New Haven, CT : Yale University Press .
   Google Scholar
• Mullen , T. , Pick , K. and Prosser , T. 1996 . Judicial review in Scotland , Chichester : John Wiley .
   Google Scholar
• Northern Ireland Assembly, 2010. Proposals to update legislation to reform the Office of the Northern Ireland Ombudsman [online], Available from: http://www.niassembly.gov.uk/centre/2007mandate/Committee-consultation-on-NI-Ombudsman.pdf Accessed October 2011]
   Google Scholar
• Parliamentary and Health Service Ombudsman [PHSO/IFF], 2010. Impact study presentation of findings [online]. Available from: http://www.ombudsman.org.uk/__data/assets/pdf_file/0013/4144/Impact-Study.pdf [Accessed October 2011]
   Google Scholar
• Rawlings , H.F. 1986 . Judicial review and the control of government . Public administration , 64 ( 2 ) : 135 – 145 .
   Web of Science ®Google Scholar
• Richardson , G. and Sunkin , M. 1996 . Judicial review: questions of impact . Public law , : 79 – 103 . Spring
   Google Scholar
• Richardson , G. 2004 . “ Impact studies in the United Kingdom ” . In Judicial review and bureaucratic impact , Edited by: Hertogh , M. and Halliday , S. 103 – 129 . Cambridge : Cambridge University Press .
   Google Scholar
• Scottish Public Services Ombudsman [SPSO], 2008. Annual report 07–08 [online]. Available from: http://www.spso.org.uk/files/SPSO%20Annual%20Report%202007-08.pdf [Accessed October 2011]
   Google Scholar
• Scottish Public Services Ombudsman [SPSO], 2009. Annual report 08–09 [online]. Available from: http://www.spso.org.uk/files/SPSO%20Annual%20Report%202008-09.pdf [Accessed October 2011]
   Google Scholar
• Scottish Public Services Ombudsman [SPSO], 2010. Annual report 09–10 [online]. Available from: http://www.spso.org.uk/files/SPSO%20Annual%20Report%202009-10.pdf [Accessed October 2011]
   Google Scholar
• Thompson , B. 2006 . “ The Scottish Public Services Ombudsman: revolution or evolution ” . In Public law in Scotland , Edited by: Mullen , T. and McHarg , A. 281 – 304 . Edinburgh : Avizandum Publishing .
   Google Scholar
• Van de Pol , U. Added value of a local ombudsman . Paper to the International Conference on the Impact of the Ombudsman hosted by the Ghent Ombudsman, April
   Google Scholar