Capabilities and the internationalisation of smaller-sized, service-oriented firms in the southern hemisphere

References

• Abell, P., Felin, T., & Foss, N. (2008). Building micro‐foundations for the routines, capabilities, and performance links. Managerial and Decision Economics, 29(6), 489–502. https://doi.org/10.1002/mde.1413
   Google Scholar
• Aguilera, R., Ciravegna, L., Cuervo-Cazurra, A., & Gonzalez-Perez, M. A. (2017). Multilatinas and the internationalization of Latin American firms. Journal of World Business, 52(4), 447–460. https://doi.org/10.1016/j.jwb.2017.05.006
   Web of Science ®Google Scholar
• Al-Aali, A., & Teece, D. J. (2014). International entrepreneurship and the theory of the (long–lived) international firm: A capabilities perspective. Entrepreneurship Theory and Practice, 38(1), 95–116. https://doi.org/10.1111/etap.12077
   Web of Science ®Google Scholar
• Amorós, J. E., Ciravegna, L., Etchebarne, M. S., Felzensztein, C., & Haar, J. (2015). International entrepreneurship in Latin America: Lessons from theory and practice. In W. Newburry & M. A. Gonzalez-Perez (Eds.), International business in Latin America (pp. 57–82). The AIB-LAT Book Series. Palgrave Macmillan.
   Google Scholar
• Andersson, S. (2004). Internationalization in different industrial contexts. Journal of Business Venturing, 19(6), 851–875. https://doi.org/10.1016/j.jbusvent.2003.10.002
   Web of Science ®Google Scholar
• Arndt, F. (2019). Dynamic capabilities: A retrospective, state-of-the-art, and future research agenda. Journal of Management & Organization, 1–4. https://doi.org/10.1017/jmo.2019.21
   Google Scholar
• Arndt, F., & Pierce, L. (2018). The behavioral and evolutionary roots of dynamic capabilities. Industrial and Corporate Change, 27(2), 413–424. https://doi.org/10.1093/icc/dtx042
   Web of Science ®Google Scholar
• Autio, E., Sapienza, H., & Almeida, J. (2000). Effect of age at entry, knowledge intensity, and imitability on international growth. Academy of Management Journal, 43(5), 909–924. https://www.jstor.org/stable/1556419
   Web of Science ®Google Scholar
• Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
   Web of Science ®Google Scholar
• Barney, J. B. (2018). Why resource-based theory’s model of profit appropriation must incorporate a stakeholder perspective. Strategic Management Journal, 39(13), 3305–3325. https://doi.org/10.1002/smj.2949
   Web of Science ®Google Scholar
• Battisti, M., Jurado, T., & Perry, M. (2014). Understanding small-firm reactions to free trade agreements. Journal of Small Business and Enterprise Development, 21(2), 327–344. https://doi.org/10.1108/JSBED-10-2013-0151
   Google Scholar
• Beaver, G., & Jennings, P. (2001). Human resource development in small firms: The role of managerial competence. International Journal of Entrepreneurship and Innovation, 2(2), 93–101. https://doi.org/10.5367/000000001101298837
   Google Scholar
• Bell, J., Crick, D., & Young, S. (2004). Small firm internationalisation and business strategy: An exploratory study of ‘knowledge-intensive’ and ‘traditional’ manufacturing firms in the UK. International Small Business Journal, 22(1), 23–56. https://doi.org/10.1177/0266242604039479
   Web of Science ®Google Scholar
• Bell, J., McNaughton, R., Young, S., & Crick, D. (2003). Towards an integrative model of small firm internationalization. Journal of International Entrepreneurship, 1(4), 339–362. https://doi.org/10.1023/A:1025629424041
   Google Scholar
• Bhagwati, J. N. (1984. Why are services cheaper in the poor countries? The Economic Journal, 94(374), 279–286. https://doi.org/10.2307/2232350
   Web of Science ®Google Scholar
• Biesenthal, C., Gudergan, S., & Ambrosini, V. (2019). The role of ostensive and performative routine aspects in dynamic capability deployment at different organizational-levels. Long Range Planning, 52(3), 350–365. https://doi.org/10.1016/j.lrp.2018.03.006
   Web of Science ®Google Scholar
• Blank, S. (2013). Why the lean start-up changes everything. Harvard Business Review, 91(5), 64–68. https://steveblank.com/
   Web of Science ®Google Scholar
• Blank, S. (2014). Born global or die local – Building a regional start-up playbook. ( Retrieved various dates) http://steveblank.com
   Google Scholar
• Boehe, D. M. (2016). The internationalization of service firms from emerging economies: An internalization perspective. Long Range Planning, 49(5), 559–569. https://doi.org/10.1016/j.lrp.2015.09.006
   Web of Science ®Google Scholar
• Brenes, E., Ciravegna, L., & Pichardo, C. (2019). Managing institutional voids: A configurational approach to understanding high performance antecedents. Journal of Business Research, 105(Dec), 345–358. https://doi.org/10.1016/j.jbusres.2018.03.022
   Google Scholar
• Bunz, T., Casulli, L., Jones, M. V., & Bausch, A. (2017). The dynamics of experiential learning: Microprocesses and adaptation in a professional service INV. International Business Review, 26(2), 225–238. https://doi.org/10.1016/j.ibusrev.2016.07.001
   Web of Science ®Google Scholar
• Casey, S. R., & Hamilton, R. T. (2014). Export performance of small firms from small countries: The case of New Zealand. Journal of International Entrepreneurship, 12(3), 254–269. https://doi.org/10.1007/s10843-014-0126-4
   Google Scholar
• Cavusgil, S. T., & Knight, G. (2015). The born global firm: An entrepreneurial and capabilities perspective on early and rapid internationalization. Journal of International Business Studies, 46(1), 3–16. https://doi.org/10.1057/jibs.2014.62
   Web of Science ®Google Scholar
• Chadee, D., & Mattsson, J. (1998). Do service and merchandise exporters behave and perform differently? European Journal of Marketing, 32(9/10), 830–842. https://doi.org/10.1108/03090569810232282
   Google Scholar
• Chaudhry, S., & Crick, D. (1998). Export information providers: Are they meeting the needs of SMEs? Marketing Intelligence & Planning, 16(3), 141–149. https://doi.org/10.1108/02634509810217291
   Google Scholar
• Ciravegna, L., Kuivalainen, O., Kundu, S. K., & Lopez, L. E. (2018). The antecedents of early internationalization: A configurational perspective. International Business Review, 27(6), 1200–1212. https://doi.org/10.1016/j.ibusrev.2018.05.002
   Web of Science ®Google Scholar
• Ciravegna, L., Kundu, S. K., Kuivalainen, O., & Lopez, L. E. (2019). The timing of internationalization – drivers and outcomes. Journal of Business Research, 105(Dec), 322–332. https://doi.org/10.1016/j.jbusres.2018.08.006
   Google Scholar
• Clark, T., Rajaratnam, D., & Smith, T. (1996). Toward a theory of international services: Marketing intangibles in a world of nations. Journal of International Marketing, 4(2), 9–28. https://doi.org/10.1177/1069031X9600400203
   Web of Science ®Google Scholar
• Coviello, N. E., & Martin, K. A. (1999). Internationalization of service SMEs: An integrated perspective from the engineering consulting sector. Journal of International Marketing, 7(4), 42–56. https://doi.org/10.1177/1069031X9900700404
   Web of Science ®Google Scholar
• Coviello, N. E., & Munro, H. J. (1997). Network relationships and the internationalization process of small software firms. International Business Review, 6(4), 361–386. https://doi.org/10.1016/S0969-5931(97)00010-3
   Google Scholar
• Crick, D. (1992). UK export assistance: Are we supporting the best programmes? Journal of Marketing Management, 8(1), 81–92. https://doi.org/10.1080/0267257X.1992.9964179
   Google Scholar
• Crick, D., & Chaudhry, S. (2000). U.K. agricultural exporters’ perceived barriers and government assistance requirements. Marketing Intelligence & Planning, 18(1), 30–38. https://doi.org/10.1108/02634500010308576
   Google Scholar
• Crick, D., & Crick, J. M. (2014). The internationalization strategies of rapidly internationalizing high-tech SMEs: Planned and unplanned activities. European Business Review, 26(5), 421–448. https://doi.org/10.1108/EBR-12-2012-0073
   Google Scholar
• Crick, D., & Crick, J. M. (2016). The first export order: A marketing innovation revisited. Journal of Strategic Marketing, 24(2), 77–89. https://doi.org/10.1080/0965254X.2014.1001870
   Web of Science ®Google Scholar
• Crick, D., & Lindsay, V. (2015). Service and service-intensive New Zealand internationalizing SMEs: Managers’ perceptions of government assistance. Marketing Intelligence & Planning, 33(3), 366–393. https://doi.org/10.1108/MIP-11-2013-0194
   Web of Science ®Google Scholar
• Crick, J. M. (2015). Bridging the gap between threshold and dynamic capabilities: A qualitative study of the collaboration strategies of New Zealand Wineries [Unpublished MBS thesis in Management]. Massey University.
   Google Scholar
• Crick, J. M. (in press). Don’t run before you can walk! The importance of fostering threshold capabilities in securing market-level survival. International Journal of Entrepreneurship and Small Business, (Forthcoming).
   Google Scholar
• Crick, J. M. (in press). Qualitative research in marketing: What can academics do better? Journal of Strategic Marketing. https://doi.org/10.1080/0965254X.2020.1743738
   Google Scholar
• Crick, J. M., & Crick, D. (2018). Angel investors’ predictive and control funding criteria: The importance of evolving business models. Journal of Research in Marketing and Entrepreneurship, 20(1), 34–56. https://doi.org/10.1108/JRME-11-2016-0043
   Web of Science ®Google Scholar
• Crick, J. M., Crick, D., & Chaudhry, S. (2020). Entrepreneurial marketing decision-making in rapidly internationalising and de-internationalising start-up firms. Journal of Business Research, 113(May), 158–167. https://doi.org/10.1016/j.jbusres.2018.11.033
   Google Scholar
• Cuervo-Cazurra, A., Carneiro, J., Finchelstein, D., Duran, P., Gonzalez-Perez, M. A., Montoya, M. A., Borda Reyes, A., Fleury, M. T. L., & Newburry, W. (2019). Uncomomoditizing strategies by emerging market firms. Multinational Business Review, 27(2), 141–177. https://doi.org/10.1108/MBR-07-2017-0051
   Web of Science ®Google Scholar
• Cuervo-Cazurra, A., Ciravegna, L., Melgarejo, M., & Lopez, L. (2017). Home country uncertainty and the internationalization-performance relationship: Building an uncertainty management capability. Journal of World Business, 53(2), 209–221. https://doi.org/10.1016/j.jwb.2017.11.002
   Web of Science ®Google Scholar
• Cuervo-Cazurra, A., & Newburry, W. H. (2016). Emerging market multinationals: Managing operational challenges for sustained international growth. Cambridge University Press.
   Google Scholar
• Dewhurst, P., & Horobin, H. (1998). Small business owners. In R. Thomas (Ed.), The management of small tourism and hospitality firms (pp. 19–38). Cassell.
   Google Scholar
• Dimitratos, P., Amorós, E., Etchebarne, S., & Felzensztein, C. (2014). Micromultinational or not? The effects of international entrepreneurship, networking and learning. Journal of Business Research, 67(5), 908–915. https://doi.org/10.1016/j.jbusres.2013.07.010
   Web of Science ®Google Scholar
• Dyer, J. H., & Singh, H. (1998). The relational view: Cooperative strategy and sources of inter-organizational competitive advantage. Academy of Management Review, 23(4), 660–679. https://doi.org/10.5465/amr.1998.1255632
   Web of Science ®Google Scholar
• Dyer, J. H., Singh, H., & Hesterly, W. S. (2018). The relational view revisited: A dynamic perspective on value creation and value capture. Strategic Management Journal, 39(12), 3140–3162. https://doi.org/10.1002/smj.2785
   Web of Science ®Google Scholar
• Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they?’. Strategic Management Journal, 21(10/11), 1105–1121. https://doi.org/10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E
   Web of Science ®Google Scholar
• Erramilli, M. K. (1992). Influence on some external and internal environmental factors on foreign market entry mode choice in service firms. Journal of Business Research, 25(4), 263–276. https://doi.org/10.1016/0148-2963(92)90024-6
   Web of Science ®Google Scholar
• Everett, J., & Watson, J. (1998). Small business failure and external risk factors. Small Business Economics, 11(4), 371–390. https://doi.org/10.1023/A:1008065527282
   Web of Science ®Google Scholar
• Farquhar, J., Michels, N., & Robson, J. (2020). Triangulation in industrial qualitative case study research: Widening the scope. Industrial Marketing Management, 87(May), 160–170. https://doi.org/10.1016/j.indmarman.2020.02.001
   Google Scholar
• Felzensztein, C. (2016). International entrepreneurship in and from emerging economies. Journal of International Entrepreneurship, 14(1), 5–7. https://doi.org/10.1007/s10843-016-0175-y
   Web of Science ®Google Scholar
• Felzensztein, C., Ciravegna, L., Robson, P., & Amorós, E. (2015). The international strategy of Latin American SMEs: The effects of networks and entrepreneurship orientation. Journal of Small Business Management, 53(S1), 145–160. https://doi.org/10.1111/jsbm.12188
   Google Scholar
• Felzensztein, C., Deans, K. D., & Dana, L.-P. (2019). Small firms in regional clusters: Local networks and internationalization in theSouthernHemisphere. Journal of Small Business Management, 57(2), 496–516. https://doi.org/10.1111/jsbm.12388
   Web of Science ®Google Scholar
• Felzensztein, C., & Fuerst, S. (2018). Guest editorial (Entrepreneurship and SME internationalization in Latin America). Academia RevistaLatinoamericana de Administración, 31(4), 626–632. https://doi.org/10.1108/ARLA-11-2018-358
   Google Scholar
• Fischer, E., & Reuber, A. R. (2003). Support for rapid-growth firms: A comparison of the views of founders, government policy makers, and private sector resource providers. Journal of Small Business Management, 41(4), 346–365. https://doi.org/10.1111/1540-627X.00087
   Web of Science ®Google Scholar
• Freeman, S., & Sandwell, M. (2008). Professional service firms entering emerging markets: The role of network relationships. The Journal of Services Marketing, 22(3), 198–212. https://doi.org/10.1108/08876040810871165
   Google Scholar
• Gassmann, O., Frankenberger, K., & Csik, M. (2014). The business model navigator. FT Publishing.
   Google Scholar
• Gioia, D. A., Corley, K. G., & Hamilton, A. L. (2013). Seeking qualitative rigor in inductive research: Notes on the Gioia methodology. Organizational Research Methods, 16(1), 15–31. https://doi.org/10.1177/1094428112452151
   Web of Science ®Google Scholar
• Gonzalez-Perez, M. A., Manotas, E., & Ciravegna, L. (2016). International SMEs from emerging markets: Insights from the Colombian textile and apparel industry. Journal of International Entrepreneurship, 14(1), 9–31. https://doi.org/10.1007/s10843-016-0170-3
   Web of Science ®Google Scholar
• Gonzalez-Perez, M. A., Velez-Ocampo, J., & Herrera-Cano, C. (2018). Entrepreneurs’ features affecting the internationalization of service SMEs. Entrepreneurial Business and Economics Review, 6(2), 11–30. https://doi.org/10.15678/EBER.2018.060201
   Web of Science ®Google Scholar
• Gonzalez-Perez, M. A., & Velez-Ocampo, J. F. (2014). Targeting their own region: Internationalization trends of Colombian multinational companies. European Business Review, 26(6), 531–555. https://doi.org/10.1108/EBR-03-2013-0056
   Google Scholar
• Hills, G. E., & Hultman, C. M. (2011). Academic roots: The past and present of entrepreneurial marketing. Journal of Small Business & Entrepreneurship, 24(1), 1–10. https://doi.org/10.1080/08276331.2011.10593521
   Google Scholar
• ILOSTAT. (2018). International labour organization (ILO): Employmentby sector. Switzerland.
   Google Scholar
• Javalgi, R. G., & Martin, C. L. (2007). Internationalization of services: Identifying the building-blocks for future research. Journal of Services Marketing, 21(6), 391–397. https://doi.org/10.1108/08876040710818886
   Google Scholar
• Johanson, J., & Vahlne, J.-E. (1977, Spring-Summer). The internationalisation process of the firm - a model of knowledge development and increasing foreign market commitment. Journal of International Business Studies, 23–32. https://doi.org/10.1057/palgrave.jibs.8490676.
   Google Scholar
• Johnson, G., Whittington, R., Scholes, K., Angwin, D., & Regner, P. (2014). Exploring strategy. Pearson Education.
   Google Scholar
• Jones, M. V., Coviello, N. E., & Tang, Y. K. (2011). International entrepreneurship research (1989-2009): A domain ontology and thematic analysis. Journal of Business Venturing, 26(6), 632–659. https://doi.org/10.1016/j.jbusvent.2011.04.001
   Web of Science ®Google Scholar
• Jones, R., & Rowley, J. (2011). Entrepreneurial marketing in small businesses: A conceptual exploration. International Small Business Journal, 29(1), 25–36. https://doi.org/10.1177/0266242610369743
   Web of Science ®Google Scholar
• Kahiya, E. T. (2018). Five decades of research on export barriers: Review and future directions. International Business Review, 27(6), 1172–1188. https://doi.org/10.1016/j.ibusrev.2018.04.008
   Web of Science ®Google Scholar
• Kahiya, E. T. (2020). Context in international business: Entrepreneurial internationalization from a distant small open economy. International Business Review, 29(1). https://doi.org/10.1016/j.ibusrev.2019.101621
   Google Scholar
• Katsikeas, C. S., Al Khalifa, A., & Crick, D. (1997). Manufacturers’ understanding of their overseas distributors: The relevance of export involvement. International Business Review, 6(2), 147–163. https://doi.org/10.1016/S0969-5931(96)00043-1
   Google Scholar
• Katsikeas, C. S., Morgan, N. A., Leonidou, L. C., & Hult, G. T. M. (2016). Assessing performance outcomes in marketing. Journal of Marketing, 80(2), 1–20. https://doi.org/10.1509/jm.15.0287
   Web of Science ®Google Scholar
• Knight, G. A., & Kim, D. (2009). International business competence and the contemporary firm. Journal of International Business Studies, 40(2), 255–273. https://doi.org/10.1057/palgrave.jibs.8400397
   Web of Science ®Google Scholar
• Kravis, I., Heston, A., & Summers, R. (1983). The share of services in economic growth. In F. G. Adams & B. Hickman (Eds.), Global econometrics: Essays in honor of Lawrence R. Klein (pp. 188–218). MIT Press.
   Google Scholar
• Leonidou, L. C. (1995). Export barriers: Non-exporters’ perceptions. International Marketing Review, 12(1), 4–25. https://doi.org/10.1108/02651339510080070
   Google Scholar
• Leonidou, L. C., Katsikeas, C. S., Palihawadana, D., & Spyropoulou, S. (2007). An analytical review of the factors stimulating smaller firms to export. International Marketing Review, 24(6), 735–770. https://doi.org/10.1108/02651330710832685
   Web of Science ®Google Scholar
• Leonidou, L. C., Katsikeas, C. S., & Piercy, N. F. (1998). Identifying managerial influences on exporting: Past research and future directions. Journal of International Marketing, 6(2), 74–102. https://doi.org/10.1177/1069031X9800600209
   Web of Science ®Google Scholar
• Leonidou, L. C., Palihawadana, D., & Theodosiou, M. (2011). National export-promotion programs as drivers of organizational resources and capabilities: Effects on strategy, competitive advantage, and performance. Journal of International Marketing, 19(2), 1–29. https://doi.org/10.1509/jimk.19.2.1
   Web of Science ®Google Scholar
• Leppaaho, T., Chetty, S., & Dimitratos, P. (2018). Network embeddedness in the internationalization of biotechnology entrepreneurs. Entrepreneurship and Regional Development, 30(5–6), 562–584. https://doi.org/10.1080/08985626.2017.1408697
   Web of Science ®Google Scholar
• Liesch, P. W., Welch, L. S., & Buckley, P. J. (2011). Risk and uncertainty in internationalisation and international entrepreneurship studies: Review and conceptual development. Management International Review, 51(6), 851–873. https://doi.org/10.1007/s11575-011-0107-y
   Web of Science ®Google Scholar
• Lincoln, Y. S., & Guba, E. G. (2000). Paradigmatic controversies, contradictions, and emerging confluences. In N. K. Denzin & Y. S. Lincoln (Eds.), The handbook of qualitative research (pp. 163–188). Sage.
   Google Scholar
• Lopez, L. E., Kundu, S. K., & Ciravegna, L. (2009). Born global or born regional? Evidence from an exploratory study in the Costa Rican software industry. Journal of International Business Studies, 40(7), 1228–1238. https://doi.org/10.1057/jibs.2008.69
   Web of Science ®Google Scholar
• Lovelock, C. H., Patterson, P., & Walker, R. H. (1998). Services marketing. Prentice Hall.
   Google Scholar
• Magnani, G., & Zucchella, A. (2019). Coping with uncertainty in the internationalisation strategy. International Marketing Review, 36(1), 131–163. https://doi.org/10.1108/IMR-02-2017-0042
   Web of Science ®Google Scholar
• Martin, S. L., Javalgi, R. G., & Ciravegna, L. (2018). Service advantage built on service capabilities: An empirical inquiry of international new ventures. Journal of Business Research, 88(July), 371–381. https://doi.org/10.1016/j.jbusres.2018.01.024
   Google Scholar
• Mattsson, J. (2000). Learning how to manage technology in services internationalisation. The Service Industries Journal, 20(1), 22–39. https://doi.org/10.1080/02642060000000002
   Web of Science ®Google Scholar
• Miles, M. P., & Darroch, J. (2006). Large firms, entrepreneurial marketing processes, and the cycle of competitive advantage. European Journal of Marketing, 40(5/6), 485–501. https://doi.org/10.1108/03090560610657804
   Web of Science ®Google Scholar
• Mirvahedi, S., & Morrish, S. (2017). The role of serendipity in opportunity exploration. Journal of Research in Marketing and Entrepreneurship, 19(2), 105–124. https://doi.org/10.1108/JRME-10-2017-0045
   Web of Science ®Google Scholar
• Morgan, N. A., Vorhies, D. W., & Mason, C. H. (2009). Market orientation, marketing capabilities, and firm performance. Strategic Management Journal, 30(8), 909–920. https://doi.org/10.1002/smj.764
   Web of Science ®Google Scholar
• Morgan, R. E. (1997). Export stimuli and export barriers: Evidence from empirical research studies. European Business Review, 97(2), 68–79. https://doi.org/10.1108/09555349710162571
   Google Scholar
• Morris, M. H., Schindehutte, M., & LaForge, R. W. (2002). Entrepreneurial marketing: A construct for integrating emerging entrepreneurship and marketing perspectives. Journal of Marketing Theory and Practice, 10(4), 1–19. https://doi.org/10.1080/10696679.2002.11501922
   Google Scholar
• Morrish, S. C., Miles, M. P., & Deacon, J. H. (2010). Entrepreneurial marketing: Acknowledging the entrepreneur and customer-centric relationship. Journal of Strategic Marketing, 18(4), 303–316. https://doi.org/10.1080/09652541003768087
   Google Scholar
• Morrow, S. L. (2005). Quality and trustworthiness in qualitative research in counseling psychology. Journal of Counseling Psychology, 52(2), 250–260. https://doi.org/10.1037/0022-0167.52.2.250
   Web of Science ®Google Scholar
• Nguyen, T., Raman Sharma, R., & Crick, D. (in press). Potential absorptive capacity and performance of Vietnamese contract manufacturing exporters: Mediating factors in entrepreneurial marketing behaviour. Journal of Strategic Marketing. https://doi.org/10.1080/0965254X.2019.1619090
   Google Scholar
• Nummela, N., Saarenketo, S., & Puumalainen, K. (2004). A global mindset: A prerequisite for successful internationalization. Canadian Journal of Administrative Sciences, 21(1), 51–64. https://doi.org/10.1111/j.1936-4490.2004.tb00322.x
   Web of Science ®Google Scholar
• Ogasavara, M. H., Boehe, D. M., & Cruz, L. B. (2016). Experience, resources and export market performance. International Marketing Review, 33(6), 867–893. https://doi.org/10.1108/IMR-10-2013-0247
   Web of Science ®Google Scholar
• Osterwalder, A., & Pigneur, Y. (2010). Business model generation. New Jersey.
   Google Scholar
• Oviatt, B. M., & McDougall, P. P. (1994). Toward a theory of international new ventures. Journal of International Business Studies, 25(1), 45–64. https://doi.org/10.1057/palgrave.jibs.8490193
   Web of Science ®Google Scholar
• Pauwels, P., & Matthyssens, P. (2004). Strategic flexibility in export expansion: Growing through withdrawal. International Marketing Review, 21(4/5), 496–510. https://doi.org/10.1108/02651330410547162
   Web of Science ®Google Scholar
• Pellegrino, J. M., & McNaughton, R. B. (2017). Beyond learning by experience: The use of alternative learning processes by incrementally and rapidly internationalizing SMEs. International Business Review, 26(4), 614–627. https://doi.org/10.1016/j.ibusrev.2016.12.003
   Web of Science ®Google Scholar
• Peteraf, M., Di Stefano, G., & Verona, G. (2013). The elephant in the room of dynamic capabilities: Bringing two diverging conversations together. Strategic Management Journal, 34(12), 1389–1410. https://doi.org/10.1002/smj.2078
   Web of Science ®Google Scholar
• Prashantham, S., Kumar, K., Bhagavatula, S., & Sarasvathy, S. D. (2019). Effectuation, network-building and internationalisation speed. International Small Business Journal, 37(1), 3–21. https://doi.org/10.1177/0266242618796145
   Web of Science ®Google Scholar
• Priem, R. L., & Butler, J. E. (2001). Is the resource-based view a useful perspective for strategic management research? Academy of Management Review, 26(1), 57–66. https://doi.org/10.5465/amr.2001.4011946
   Google Scholar
• Reuber, A. B., Dimitratos, P., & Kuivalainen, O. (2017). editorial. Beyond categorization: New directions for theory development about entrepreneurial internationalization. Journal of International Business Studies, 48(4), 411–422. https://doi.org/10.1057/s41267-017-0070-3
   Web of Science ®Google Scholar
• Reuber, A. R., & Fischer, E. (1997). The influence of the management team’s international experience on the internationalization behaviors of SMEs. Journal of International Business Studies, 28(4), 807–825. https://doi.org/10.1057/palgrave.jibs.8490120
   Web of Science ®Google Scholar
• Roberts, J. (1999). The internationalization of business service firms: A stages approach. The Service Industries Journal, 19(4), 68–88. https://doi.org/10.1080/02642069900000045
   Web of Science ®Google Scholar
• Samiee, S. (1999). The internationalization of services: Trends, obstacles, and issues. Journal of Services Marketing, 13(4/5), 319–328. https://doi.org/10.1108/08876049910282574
   Google Scholar
• Sapienza, H. J., Autio, E., George, G., & Zahra, S. A. (2006). A capabilities perspective on the effects of early internationalization on firm survival and growth. Academy of Management Review, 31(4), 914–933. https://doi.org/10.5465/amr.2006.22527465
   Web of Science ®Google Scholar
• Shostack, G. L. (1977). Breaking away from product marketing. Journal of Marketing, 41(2), 73–80. https://doi.org/10.1177/002224297704100219
   Web of Science ®Google Scholar
• Sinkovics, R. R., & Alfoldi, E. A. (2012). Progressive focusing and trustworthiness in qualitative research: The enabling role of computer-assisted qualitative data analysis software (CAQDAS). Management International Review, 52(6), 817–845. https://doi.org/10.1007/s11575-012-0140-5
   Web of Science ®Google Scholar
• Spence, M., & Crick, D. (2001). An investigation into U.K. firms’ use of trade missions. Marketing Intelligence & Planning, 19(7), 464–474. https://doi.org/10.1108/EUM0000000006218
   Google Scholar
• Spence, M., & Crick, D. (2004). Acquiring relevant knowledge for foreign market entry: The role of overseas trade missions. Strategic Change, 13(5), 283–292. https://doi.org/10.1002/jsc.692
   Google Scholar
• Spence, M., & Crick, D. (2006). A comparative investigation into the internationalization of Canadian and UK high-tech SMEs. International Marketing Review, 22(5), 524–548. https://doi.org/10.1108/02651330610703436
   Web of Science ®Google Scholar
• Sraha, G., Sharma, R. R., Crick, D., & Crick, J. M. (in press). International experience, commitment, distribution adaptation and performance: A study of Ghanaian firms in B2B export markets. Journal of Business & Industrial Marketing. https://doi.org/10.1108/JBIM-05-2019-0197
   Google Scholar
• Stake, R. E. (1995). The art of case study research. Sage Publications.
   Google Scholar
• Tan, A., Brewer, P., & Liesch, P. (2018). Rigidity in SME export commencement decisions. International Business Review, 27(1), 46–55. https://doi.org/10.1016/j.ibusrev.2017.05.002
   Web of Science ®Google Scholar
• Teece, D. J. (2007). Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350. https://doi.org/10.1002/smj.640
   Web of Science ®Google Scholar
• Teece, D. J. (2012). Dynamic capabilities: Routines versus entrepreneurial action. Journal of Management Studies, 49(8), 1395–1401. https://doi.org/10.1111/j.1467-6486.2012.01080.x
   Web of Science ®Google Scholar
• Teece, D. J. (2014). The foundations of enterprise performance: Dynamic and ordinary capabilities in an (economic) theory of firms. Academy of Management Perspectives, 28(4), 328–352. https://doi.org/10.5465/amp.2013.0116
   Web of Science ®Google Scholar
• Teece, D. J. (2018). Business models and dynamic capabilities. Long Range Planning, 51(1), 40–49. https://doi.org/10.1016/j.lrp.2017.06.007
   Web of Science ®Google Scholar
• Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533. https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z
   Web of Science ®Google Scholar
• Torkkeli, L., Nummela, N., & Saarenketo, S. (2018). A global mindset – Still a prerequisite for successful SME internationalisation? In N. Dominguez & U. Mayrhofer (Eds.), Key success factors of SME internationalisation: A cross-country perspective (International Business and Management, Vol. 34, pp. 7–24). Emerald Publishing Limited.
   Google Scholar
• Torkkeli, L., Kuivalainen, O., Saarenketo, S., & Puumalainen, K. (2019). Institutional environment and network competence in successful SME internationalisation. International Marketing Review, 36(1), 31–55. https://doi.org/10.1108/IMR-03-2017-0057
   Web of Science ®Google Scholar
• Turunen, H., & Nummela, N. (2017). Internationalisation at home: The internationalisation of location-bound service SMEs. Journal of International Entrepreneurship, 15(1), 36–54. https://doi.org/10.1007/s10843-016-0167-y
   Web of Science ®Google Scholar
• Ucbasaran, D., Westhead, P., Wright, M., & Flores, M. (2010). The nature of entrepreneurial experience, business failure and comparative optimism. Journal of Business Venturing, 26(6), 541–555. https://doi.org/10.1016/j.jbusvent.2009.04.001
   Google Scholar
• UNCTAD. (2018a). Trade in services and employment. Division on international trade in goods and services, and commodities. United Nations. http://unctad.org/en/PublicationsLibrary/ditctncd2018d1_en.pdf
   Google Scholar
• UNCTAD. (2018b). Services and structural transformation for development. United Nations. http://unctad.org/en/PublicationsLibrary/ditctncd2017d2_en.pdf
   Google Scholar
• Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of Marketing, 69(1), 80–94. https://doi.org/10.1509/jmkg.69.1.80.55505
   Web of Science ®Google Scholar
• Welch, C., Piekkari, R., Plakoyiannaki, E., & Paavilainen-Mäntymäki, E. (2011). Theorising from case studies: Towards a pluralist future for international business research. Journal of International Business Studies, 42(5), 740–762. https://doi.org/10.1057/jibs.2010.55
   Web of Science ®Google Scholar
• Welch, L. S., & Wiedersheim-Paul, F. (1980). Initial exports – A marketing failure. Journal of Management Studies, 17(3), 333–344. https://doi.org/10.1111/j.1467-6486.1980.tb00407.x
   Web of Science ®Google Scholar
• Westhead, P., Wright, M., & Ucbasaran, D. (2001). The internationalization of new and small firms: A resource-based view. Journal of Business Venturing, 16(4), 333–358. https://doi.org/10.1016/S0883-9026(99)00063-4
   Web of Science ®Google Scholar
• Whalen, P., Uslay, C., Pascal, V. J., Omura, G., McAuley, A., Kasouf, C. J., Jones, R., Hultman, C. M., Hills, G. E., Hansen, D. J., Gilmore, A., Giglierano, J., Eggers, F., & Deacon, J. (2016). Anatomy of competitive advantage: Towards a contingency theory of entrepreneurial marketing. Journal of Strategic Marketing, 24(1), 5–19. https://doi.org/10.1080/0965254X.2015.1035036
   Web of Science ®Google Scholar
• Yang, M., & Gabrielsson, P. (2017). Entrepreneurial marketing of international high-tech business-to-business new ventures: A decision-making process perspective. Industrial Marketing Management, 64(July), 147–160. https://doi.org/10.1016/j.indmarman.2017.01.007
   Google Scholar
• Yayla, S., Yeniyurt, S., Uslay, C., & Cavusgil, E. (2018). The role of market orientation, relational capital, and internationalization speed in foreign market exit and re-entry decisions under turbulent conditions. International Business Review, 27(6), 1105–1115. https://doi.org/10.1016/j.ibusrev.2018.04.002
   Web of Science ®Google Scholar
• Yli-Renko, H., Autio, E., & Tontti, V. (2002). Social capital, knowledge, and the international growth of technology-based new firms. International Business Review, 11(3), 279–304. https://doi.org/10.1016/S0969-5931(01)00061-0
   Google Scholar
• Zahra, S. A., Sapienza, H. J., & Davidsson, P. (2006). Entrepreneurship and dynamic capabilities: A review, model and research agenda. Journal of Management Studies, 43(4), 917–955. https://doi.org/10.1111/j.1467-6486.2006.00616.x
   Web of Science ®Google Scholar
• Zhao, H., Seibert, S. E., & Lumpkin, G. T. (2009). The relationship of personality to entrepreneurial intentions and performance: A meta-analytic review. Journal of Management, 36(2), 381–404. https://doi.org/10.1177/0149206309335187
   Web of Science ®Google Scholar