2,704
Views
23
CrossRef citations to date
0
Altmetric
Original Articles

Sustainability and Indigenous tourism insights from social media: worldview differences, cultural friction and negotiation

Pages 1315-1330 | Received 30 Jun 2015, Accepted 07 Apr 2016, Published online: 19 May 2016

References

  • Aitchison, C. (2001). Theorizing other discourses of tourism, gender and culture. Tourist Studies, 1(2), 133–147.
  • Amoamo, M., & Thompson, A. (2010). (re)Imaging Māori tourism: Representation and cultural hybridity in postcolonial New Zealand. Tourist Studies, 10(1), 35–55.
  • Ateljevic, I., Harris, C., Wilson, E., & Collins, F.L. (2005). Getting “Entangled”: Reflexivity and the “Critical Turn” in tourism studies. Tourism Recreation Research, 30(2), 9–21.
  • ATSIC and the Office of National Tourism. (1997). The national aboriginal and Torres strait islander tourism industry strategy. Canberra: ATSIC.
  • Augustyn, M., & Ho, S.K. (1998). Service quality and tourism. Journal of Travel Research, 37(1), 71–75.
  • Ayeh, J.K., Au, N., & Law, R. (2013). “Do we believe in TripAdvisor?” Examining credibility perceptions and online travelers’ attitude toward using user-generated content. Journal of Travel Research, 52(4), 437–452.
  • Bhat, M.A. (2012). Tourism service quality: A dimension-specific assessment of SERVQUAL*. Global Business Review, 13(2), 327–337.
  • Björk, P., & Kauppinen-Räisänen, H. (2012). A netnographic examination of travelers' online discussions of risks. Tourism Management Perspectives, 2, 65–71.
  • Buhalis, D. (1999). Tourism on the Greek Islands: Issues of peripherality, competitiveness and development. International Journal of Tourism Research, 1(5), 341–358. Retrieved 7 April 2016 from http://search.proquest.com/docview/214524935?accountid=14723
  • Buultjens, J., Gale, D., & White, N.E. (2010). Synergies between Australian indigenous tourism and ecotourism: Possibilities and problems for future development. Journal of Sustainable Tourism, 18(4), 497–513.
  • Cabiddu, F., Lui, T.-W., & Piccoli, G. (2013). Managing value co-creation in the tourism industry. Annals of Tourism Research, 42, 86–107.
  • Caton, K., & Santos, C.A. (2009). Images of the other. Journal of Travel Research, 48(2), 191–204.
  • Chhabra, D. (2010). Back to the past: A sub-segment of Generation Y's perceptions of authenticity. Journal of Sustainable Tourism, 18(6), 793–809.
  • Cohen, E., & Cohen, S.A. (2012). Authentication: Hot and cool. Annals of Tourism Research, 39(3), 1295–1314.
  • Dwivedi, M. (2009). Online destination image of India: A consumer based perspective. International Journal of Contemporary Hospitality Management, 21(2), 226–232.
  • Dyer, P., Aberdeen, L., & Schuler, S. (2003). Tourism impacts on an Australian indigenous community: A djabugay case study. Tourism Management, 24, 83–95.
  • Everett, S. (2008). Beyond the visual gaze? Tourist Studies, 8(3), 337–358.
  • Fick, G.R., & Ritchie, J.B. (1991). Measuring service quality in the travel and tourism industry. Journal of Travel Research, 30(2), 2–9.
  • Foley, D. (2003). Indigenous epistemology and indigenous standpoint theory. Social Alternatives, 22(1), 44–52.
  • Getz, D., & Jamal, T.B. (1994). The environment‐community symbiosis: A case for collaborative tourism planning. Journal of Sustainable Tourism, 2(3), 152–173.
  • Graham, M. (1999). Some thoughts about the philosophical underpinnings of aboriginal worldviews. Worldviews: Global Religions, Culture, and Ecology, 3(2), 105–118.
  • Grissemann, U.S., & Stokburger-Sauer, N.E. (2012). Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance. Tourism Management, 33(6), 1483–1492.
  • Hanks, T.L. (2008). The ubuntu paradigm: Psychology's next force?. Journal of Humanistic Psychology, 48(1), 116–135.
  • Hays, S., Page, S.J., & Buhalis, D. (2013). Social media as a destination marketing tool: Its use by national tourism organisations. Current Issues in Tourism, 16(3), 211–239.
  • Heitmann, S. (2010). Film tourism planning and development – questioning the role of stakeholders and sustainability. Tourism and Hospitality Planning & Development, 7(1), 31–46.
  • Hewitt, D. (2000). A clash of worldviews: Experiences from teaching aboriginal students. Theory into Practice, 39(2), 111–117.
  • Higgins-Desbiolles, F. (2003). Reconciliation tourism: Tourism healing divided societies! Tourism Recreation Research, 28(3), 35–44.
  • Higgins-Desbiolles, F., Trevorrow, G., & Sparrow, S. (2014). The Coorong wilderness lodge: A case study of planning failures in Indigenous tourism. Tourism Management, 44, 46–57.
  • Hinch, T., & Butler, R. (1996). Indigenous tourism: A common ground for discussion. In R. Butler & T. Hinch (Eds.), Tourism and indigenous peoples B2 – Tourism and indigenous peoples. Padstow: T.J. Press.
  • Hsu, S.Y., Dehuang, N., & Woodside, A.G. (2009). Storytelling research of consumers' self-reports of urban tourism experiences in China. Journal of Business Research, 62(12), 1223–1254.
  • Hunter, W.C. (2001). Trust between culture: The tourist. Current Issues in Tourism, 4(1), 42–67.
  • Jamal, T., & Hill, S. (2004). Developing a framework for indicators of authenticity: The place and space of cultural and heritage tourism. Asia Pacific Journal of Tourism Research, 9(4), 353–372.
  • Janca, A., & Bullen, C. (2003). The Aboriginal concept of time and its mental health implications. Australasian Psychiatry, 11(s1), S40–S44.
  • Kozinets, R.V. (1998). On netnography: Initial reflections on consumer research in investigations of cyberculture. Advances in Consumer Research, 25, 366–371. Retrieved 7 April 2016 from http://www.acrwebsite.org/search/view-conference-proceedings.aspx?Id=8180
  • Kozinets, R.V. (2002). The field behind the screen: Using netnography for marketing research in online communities. Journal of Marketing Research, 39, 61–72.
  • Kozinets, R.V. (2006). Netnography 2.0. In R.W. Belk (Ed.), Handbook of qualitative research methods in marketing (pp. 129–142). Cheltenham: Edward Elgar Publishing Limited.
  • Langer, R., & Beckman, S.C. (2005). Sensitive research topics: Netnography revisited. Qualitative Market Research: An International Journal, 8(2), 189–203.
  • Lee, H.A., Law, R., & Murphy, J. (2011). Helpful reviewers in TripAdvisor, an online travel community. Journal of Travel & Tourism Marketing, 28(7), 675–688.
  • Leung, D., Law, R., Van Hoof, H., & Buhalis, D. (2013). Social media in tourism and hospitality: A literature review. Journal of Travel & Tourism Marketing, 30(1–2), 3–22.
  • Markwick, M.C. (2000). Golf tourism development, stakeholders, differing discourses and alternative agendas: The case of Malta. Tourism Management, 21(5), 515–524.
  • McCallum, K., & Papandrea, F. (2009). Community business: The internet in remote Australian Indigenous communities. New Media & Society, 11(7), 1230–1251.
  • McKercher, B., & du Cros, H. (2003). Testing a cultural tourism typology. International Journal of Tourism Research, 5(1), 45–58.
  • McKercher, B., Ho, P.S., Cros, H.D., & So-Ming, B.C. (2002). Activities-based segmentation of the cultural tourism market. Journal of Travel & Tourism Marketing, 12(1), 23–46.
  • McIntosh, A.J., & Johnson, H. (2004). Exploring the nature of the Maori experience in New Zealand: Views from hosts and tourists. Tourism, 52(2), 117–129.
  • Mkono, M. (2011). The othering of food in touristic eatertainment: A Netnography. Tourist Studies, 11(3), 253–270.
  • Mkono, M. (2013a). Using net-based Ethnography (Netnography) to understand the staging and marketing of “Authentic African” dining experiences to tourists at Victoria Falls. Journal of Hospitality & Tourism Research, 37(2), 184–198.
  • Mkono, M. (2013b). Hot and cool authentication: A netnographic illustration. Annals of Tourism Research, 41(0), 215–218.
  • Mkono, M. (2016). The reflexive tourist. Annals of Tourism Research, 57, 206–219. doi:https://doi.org/10.1016/j.annals.2016.01.004
  • Mkono, M., & Markwell, K. (2014). The application of netnography in tourism studies. Annals of Tourism Research, 48, 289–291.
  • Mkono, M., Ruhanen, L., & Markwell, K. (2015). From netnography to autonetnography in tourism studies. Annals of Tourism Research. 52, 167–169.
  • Morgan, M. (2007). ‘We're not the Barmy Army!’: Reflections on the sports tourist experience. International Journal of Tourism Research, 9(5), 361–372.
  • Morgan, M. (2008). What makes a good festival? Understanding the event experience. Event Management, 12(2), 81–93.
  • Munar, A.M., & Jacobsen, J.K.S. (2013). Trust and involvement in tourism social media and web-based travel information sources. Scandinavian Journal of Hospitality and Tourism, 13(1), 1–19.
  • Nafukho, F.M. (2006). Ubuntu worldview: A traditional African view of adult learning in the workplace. Advances in Developing Human Resources, 8(3), 408–415.
  • Noble, H., & Smith, J. (2015). Issues of validity and reliability in qualitative research. Evidence Based Nursing, 18(2), 34–35.
  • O'Connor, P. (2008). User-generated content and travel: A case study on Tripadvisor. com. Information and Communication Technologies in Tourism, 2008, 47–58. Retrieved from http://link.springer.com/chapter/10.1007%2F978-3-211-77280-5_5?LI=true
  • O'Connor, P. (2010). Managing a hotel's image on TripAdvisor. Journal of Hospitality Marketing & Management, 19(7), 754–772.
  • Osagie, I., & Buzinde, C.N. (2011). Culture and postcolonial resistance: Antigua in Kincaid's a small place. Annals of Tourism Research, 38(1), 210–230.
  • Paige, R.C. (2009). Educational promotion strategies: Brokering culture between tourists and tourist destinations. Journal of Promotion Management, 15(1-2), 286–301.
  • Park, S.-Y., & Allen, J.P. (2013). Responding to online reviews problem solving and engagement in hotels. Cornell Hospitality Quarterly, 54(1), 64–73.
  • Parker, S., & Khare, A. (2005). Understanding success factors for ensuring sustainability in Ecotourism development in Southern Africa. Journal of Ecotourism, 4(1), 32–46.
  • Pomering, A., & White, L. (2011). The portrayal of Indigenous identity in Australian tourism brand advertising: Engendering an image of extraordinary reality or staged authenticity&quest. Place Branding and Public Diplomacy, 7(3), 165–174.
  • Prebensen, N.K., Vittersø, J., & Dahl, T.I. (2013). Value co-creation significance of tourist resources. Annals of Tourism Research, 42, 240–261.
  • Reisinger, Y., & Steiner, C.J. (2006). Reconceptualizing object authenticity. Annals of Tourism Research, 33(1), 65–86.
  • Reisinger, Y., & Turner, L. (1997). Cross-cultural differences in tourism: Indonesian tourists in Australia. Tourism Management, 18(3), 139–147.
  • Reisinger, Y., & Turner, L. (1998). Cultural differences between Mandarin-speaking tourists and Australian hosts and their impact on cross-cultural tourist-host interaction. Journal of Business Research, 42(2), 175–187.
  • Roy, A. (2014). Aboriginal worldviews and epidemiological survey methodology: Overcoming incongruence. International Journal of Multiple Research Approaches, 8 (1), 134–145.
  • Ruhanen, L., Whitford, M., & McLennan, C. (2013). Indigenous tourism in Australia: An analysis of international demand and supply. Paper presented at the Proceedings of 1st World Conference on Hospitality, Tourism and Event Research and International Convention and Expo Summit 2013, Bangkok, Thailand, 25–28 May 2013. Available at: http://www.cabdirect.org/abstracts/20133267985.html;jsessionid=123A417732BA4DA4AB6D658198C92528
  • Ryan, C. (1997). Maori and tourism: A relationship of history, constitutions and rites. Journal of Sustainable Tourism, 5(4), 257–278. doi:https://doi.org/10.1080/09669589708667291
  • Ryan, C., & Huyton, J. (2002). Tourists and aboriginal people. Annals of Tourism Research, 29(3), 631–647.
  • Ryan, C., & Pike, S. (2003). Maori-based tourism in Rotorua: Perceptions of place by domestic visitors. Journal of Sustainable Tourism, 11(4), 307–321.
  • Schmallegger, D., & Carson, D. (2008). Blogs in tourism: Changing approaches to information exchange. Journal of Vacation Marketing, 14(2), 99–110.
  • Spivak, G.C. (1985). Can the Subaltern speak? Speculations on Widow-Sacrifice. Wedge, 7&8 (Winter/Spring), 120–130.
  • Strickland-Munro, J., & Moore, S. (2013). Indigenous involvement and benefits from tourism in protected areas: A study of Purnululu National Park and Warmun Community, Australia. Journal of Sustainable Tourism, 21(1), 26–41.
  • Tribe, J. (2008). Tourism: A critical business. Journal of Travel Research, 46(3), 245–255.
  • Urry, J. (1990). The tourist gaze: Leisure and travel in contemporary societies. London: Sage.
  • Watson, P. (2008). Insights into tourism and hospitality experiences using Netnography. In: The 4th World Conference for Graduate Research in Tourism, Hospitality & Leisure ( 22–27 April 2008), Antalya, Turkey. (Unpublished)
  • Wearing, S., & McDonald, M. (2002). The development of community-based tourism: Re-thinking the relationship between tour operators and development agents as intermediaries in rural and isolated area communities. Journal of Sustainable Tourism, 10(3), 191–206.
  • White, C.M. (2007). More authentic than thou: Authenticity and othering in Fiji tourism discourse. Tourist Studies, 7(1), 25–49.
  • Whitford, M.M., & Ruhanen, L.M. (2010). Australian indigenous tourism policy: Practical and sustainable policies?. Journal of Sustainable Tourism, 18(4), 475–496.
  • Williams, D.R. (2001). Sustainability and public access to nature: Contesting the right to roam. Journal of Sustainable Tourism, 9(5), 361–371.
  • Woodside, A.G., Cruickshank, B.F., & Dehuang, N. (2007). Stories visitors tell about Italian cities as destination icons. Tourism Management, 28(1), 162–174.
  • Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188.
  • Xie, P.F., & Lane, B. (2006). A life cycle model for aboriginal arts performance in tourism: Perspectives on authenticity. Journal of Sustainable Tourism, 14(6), 545–561.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.